6/10 Okay
Annie
Traveled with family
Aug 30, 2025
Comfortable stay but charged property fee twice!
I booked a room at the last minute for a getaway with my 5 year old daughter. The hotel is in a good location in an aging building like a lot of Santa Barbara hotels. It is part of the SB charm. The bed was comfortable and spacious. The shower desperately needs updating. The sink was a cute glass leaf bowl but was slow to drain. Pool was cold. Hot tub was HOT! Breakfast consisted of pastries with waffle irons out as a nice touch. The disappointment came after check out. The total paid to Hotels.com included room rate, property fee, and tax. Unfortunately, 3 days after check out, I see a charge for an amount similar to the property tax plus tax directly from the hotel. I called the hotel to resolve the matter. At first, they said it is the property fee. I said I aready paid that through Hotels.com and the receptionist agreed. The manager is not on-site and was not reachable all Friday afternoon on a holiday weekend to resolve the matter. I am still waiting to hear back on a refund. This is not acceptable. On top of this, housekeeping did not clean our room during our 2 night stay even with our "Please Make Up Room" sign on the door by 10:30am.
Annie
Stayed 2 nights in Aug 2025






























