Posted Oct 20, 2016 on Hotels
I do want to share my different opinion based on my stay at this hotel.
Overall, ground and floors are well maintained. Service is good when you spend money (restaurants, room service, and etc.). Onsite facilities live up to expectation for this level of luxury hotel. However, when I left my iPad charger behind and called for retrieval. I called back a couple hours after checkout and the service staff said nothing was found or turned in and will call me back again in 2 days. 3 days later and I didn't get any phone call. I then called back and a different staff member picked up the phone and said "we can't help with it, nothing was turned in". I then asked what if I left a $10k watch behind, what's the solution? She said "if we don't have it turned in, we can' help with it. This is our protocol". With that, I am immediately turned off. I am 100% sure the charger was on the wall when I left. Keep in mind, this is something that separates a good luxury hotel from a mediocre one. This is why you pay upwards of $600 for a standard room at Four Seasons or here because they all should provide you the best services. I only stay at luxury hotels when the place I go have them around. And I am a frequent traveler and have left things behind before, but I have gotten all of them back, no hassle there.
I want to share my experience with all friends who will or want to stay at this hotel. Make sure you pack and double check all of your belongings before checkout.
Comment from Hotel Management
Nov 3, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback. Since we were unable to locate your lost charger, we purchased a new one and sent it to your address via FedEx on October 27 with our compliments. We apologize for the inconvenience you experienced and hope to have the opportunity to welcome you back soon.