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"The location is amazing but the staff made this stay exceptional during an event stay we had booked. Not just the front desk, the bellman was great, every one of the housekeeping staff engaged our party and was so welcoming and even the porter was friendly. Hotel Hot Springs does hospitality right. "

"Breakfast staff was overwhelmed with conference guests. Many problems with availability of everything and clean tables for dining."

"This place is a complete dump. From the moment I entered the parking and seeing dead plants and furniture piled up to the right, I knew it wasn’t going to be good. Room was outdated and furniture was damaged. It took over 10 minutes for water to get hot in the shower. Toilet ran and fridge was loud. Linens were stained. Screen on slider was torn and falling apart. The next morning, I left for an appointment and housekeeping asked if I was leaving. I said yes and that my room could be cleaned. I came back after being gone for over 5 hours and room had not been cleaned. I went to front desk and complained. I was given another room. It was not much better but at least the toilet did not run and fridge was quiet. I could not lock the deadbolt and had to use the door stopper. Housekeeping wasn't consistent. I dont think all the linens were cleaned since previous guest as they were stained and smelled dirty. Shorts from previous guest were left on the back of the bathrrom door. Outdoor sitting areas were a mess with cushions thrown all over and not clean. The breakfast was disgusting. The biscuits served on Monday were at least a day old. They were hard. I ended leaving early due to the condition of the property and lack of service. I would also itch at night and had bites on my skin. This place should be closed down as it's substandard."

"Great green space in the patio area; perfect for my dog. My room faced the front highway. Very loud traffic noise in the afternoon and evening but quieted down. No fast food or grocery stores handy. Walking path nearby. Basic and good price. Breakfast minimal. "

"The property is centrally located and easy to get to. It’s clean and well maintained. Breakfast was typical fare and had variety."

"The pool wasnt open, but the staff was great, beds were comfy, and we had an afjoining balcony with my daughters room. Nice place right between the lake."