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"Beautiful hotel at the Convention center and Arena. Staff went out of their way. Especially the shuttle drivers. Breakfast was delicious and plenty ... " More

By a verified traveler on Sun 19 Aug 2018

Hotel Description

3-star hotel near Hot Springs National Park

In Hot Springs

Within a 10-minute walk of the hotel, you'll find Hot Springs Convention Center and Hot Springs National Park. Also, Bathhouse Row is within half a mile (1 km) and Oaklawn Racing & Gaming is within 3 miles (5 km).

Free perks

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Free perks include buffet breakfast, free self parking, and an area shuttle.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 196 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Room service, premium bedding, and coffee/tea makers are also available.

King Room 1

Bed Count 1 King Bed Maximum Occupancy 2 Max
$119 per night

Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Double Queen Room 2

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

King Room 2

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Queen Room 1

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Hotel Hot Springs ratings based on 17 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Hotel Hot Springs

Everyone (13) Couples (1) Family (3)
4 out of 5
That it’s close too bathrow. The breakfast was good although the line was extremely long, don’t know if this is normal was there for the 4th

Posted by on Jul 6, 2019

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Comment from Hotel Management

Jul 7, 2019 by NickH

Thank you for staying with us!

5 out of 5

Posted by on Jul 1, 2019

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Comment from Hotel Management

Jul 2, 2019 by NickH

Thank you!!

5 out of 5

Posted by on Jun 24, 2019

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Comment from Hotel Management

Jun 26, 2019 by NickH

Thank you for staying with us!!

5 out of 5
Elevators are too slow to get. We went last half an hour of breakfast and most of the dishes were gone and were not refilled.

Posted by on May 29, 2019

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Comment from Hotel Management

May 30, 2019 by NickH

I do apologize about the breakfast not being full. This will be addressed immediately with our management team.

3 out of 5
We stayed at this site and were some what disappointing. First the good. The hotel looks new or remodeled. easy to spot from anywhere. the lobby looks clean and room was clean and beds comfortable, staff is friendly. but that's where the good stops. The first bad Parking you have to park half block away or pay the valet. Problem with valet that they were hard to find and you have to wait till they show up. the hotel doesn't have a gym or pool. The bar is ok but plays live music and its extremely loud. The Elevators were always packed and extremely slow. had to wait over 5 mins to get an elevator on average. Worst we went out in the morning before 9 and came back at 4pm and our rooms were not cleaned. told the front desk and they said sorry and that was it. Very disappointing to come back from a long day out and see your room dirty and uncleaned we had to get new clean towels. The breakfast was a joke super pack and eggs were cold. over all it was disappointing because you get a nice looking hotel in a great area but sub par service, unclean and with none of the amenities that you would see at a similarly priced hotel. The only good thing about it is location! if it wasn't for location this would have been a big time no for me. I would say stay at your own risk. I am probably not going to stay there again!

Posted by on May 28, 2019

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Comment from Hotel Management

May 30, 2019 by NickH

We do apologize your stay was not up to par. We will share your comments with our management team and get these issues corrected. We hope you will give The Hotel Hot Springs another chance when you visit.

5 out of 5
Staff needs to clean a/c filter bout once a month...... I always check those wherever I stay and these hadn't been cleaned regularly so I rinsed them off and sprayed the filters and a/c down good with Lysol.

Posted by on Apr 29, 2019

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Comment from Hotel Management

Apr 29, 2019 by NickH

Thank you for staying with us! I will share this our staff as well. We look forward to your next stay!

4 out of 5

Posted by on Mar 31, 2019

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Comment from Hotel Management

Mar 31, 2019 by NickH

Thank you for staying with us!

4 out of 5
We have stayed here a few times before and have been pleased. This stay, our rooms floor seemed sticky, the bathroom mirror was cloudy and the desk had a film. Almost seemed like a dirty rag has been used to wipe everything off. Also, each stay we have battled with the ironing board as the pad and cover aren’t what one would normally expect.

Posted by on Dec 30, 2018

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Comment from Hotel Management

Dec 31, 2018 by Barrie

Thank you for choosing the Hotel Hot Springs. Your comments are very important to us and will be shared with staff and management. We appreciate you staying with us.

5 out of 5
Beautiful hotel at the Convention center and Arena. Staff went out of their way. Especially the shuttle drivers. Breakfast was delicious and plenty of choices. Restaurant was open until very late for convenience of travelers. Free covered parking one block away, and valet parking for a fee. The rooms look newly renovated. The beds are luxurious and very tall so short people might need a stepstool. Enjoyed our stay and recommend this hotel!

Posted by on Aug 19, 2018

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Comment from Hotel Management

Aug 20, 2018 by Barrie

Wow, thank you for your excellent review and rating. Your comments are so important to us and are shared with staff and management. We appreciate your business and hope you will return in the future.

4 out of 5
Very nice and clean hotel. Staff was nice. It’s downtown, so it’s a short walk to restaurants and sights.

Posted by , from New Orleans on Mar 26, 2018

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Comment from Hotel Management

Apr 3, 2018 by Barrie

Thank you so much for choosing the Hotel Hot Springs. We sure do appreciate your business and hope you return again soon.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. You'll find a 24-hour business center on site. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly The Hotel Hot Springs. Self parking is free. This 3-star Hot Springs hotel is smoke free.

  • 196 guestrooms or units
  • 14 levels
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Free area shuttle
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Hot Springs, AR (HOT-Memorial Field) (5.9 km / 3.7 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

The Hotel Hot Springs offers 196 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Refrigerators and microwaves are provided. Bathrooms include showers and complimentary toiletries. This Hot Springs hotel provides complimentary wireless Internet access. 49-inch flat-screen televisions come with premium satellite channels. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 9 AM.

Track Grill Sports Lounge - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Happy hour is offered.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Austin Hotel Hot Springs
  • Hotel Hot Springs Convention Center
  • Hot Springs Convention Center
  • The Austin Convention Hotel And Spa
  • The Austin Hotel Hot Springs
  • The Hotel Hot Springs Spa at the Convention Center
  • The Hotel Hot Springs Spa

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.