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Basin Park Hotel and Spa

3-star property
12 Spring St, Eureka Springs, AR 1-855-201-7819
4.0 out of 5
Very good!
See all 10 travelocity Reviews

"Very nice hotel. The town has gone downhill and was disappointing. " More

By a verified traveler on Thu 18 Mar 2021

Points Of Interest

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Hotel Description

3-star spa hotel near Eureka Springs City Auditorium

Heart of Eureka Springs

A stay at this Eureka Springs Historic District hotel places you steps from Eureka Springs City Auditorium and within a 5-minute walk of Eureka Springs District Court. Also, Eureka Springs Historical Museum is within half a mile (1 km) and Great Passion Play Amphitheater is within 3 miles (5 km).

Full-service spa, dining

A full-service spa, a spa tub, and a restaurant are all featured at this traditional hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. A bar/lounge, a 24-hour front desk, and a terrace are also provided.

Free WiFi, flat-screen TVs

The individually decorated guestrooms offer free WiFi and free local calls. Flat-screen TVs come with cable channels, and other amenities include coffee/tea makers and ceiling fans.

Standard Single Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$89* Per night/room Dec 20 - Dec 21

Deluxe Single Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Signature Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Single Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Basin Park Hotel and Spa ratings based on 10 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Basin Park Hotel and Spa

Everyone (5) Couples (3) Family (2)
4 out of 5
Very nice hotel. The town has gone downhill and was disappointing.

Posted by on Mar 18, 2021

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Comment from Hotel Management

Mar 19, 2021 by RDM

Thank you for visiting!

2 out of 5
Very bad attitude on the part of most Basin Park Hotel employees we encountered. The guy who checked us in was friendly, but no one else there seems to have a clue about hospitality. Plumbing was shut off without notice in the morning. We asked if we could have some water for tooth brushing; they said “Sure” and then CHARGED US FOR IT. We. requested and were promised a small discount since we couldn’t shower, which didn’t appear on our bill. When I brought that to their attention they said there “was nothing we can do.” Rude, unfriendly, and in the end, dishonest management and most staff. Room was shabby at best. Will not stay there again.

Posted by , from Denver on Jul 10, 2020

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Comment from Hotel Management

Jul 23, 2020 by RDM

Thank you for taking the time to review the Basin Park Hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations.

5 out of 5
Love the old architecture and history of the building. In spite of the reported hauntings, there was no negative energy sensed.

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 29, 2019 by RDM

We're glad you enjoyed your recent stay with us. We hope to see you again next time you return to Eureka Springs.

4 out of 5
It's the second time we have stayed at this hotel. It's close to everything. Love that they have a shuttle service that is included. Free parking. Great staff. Historic property. We will come back!

Posted by on Sep 3, 2019

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Comment from Hotel Management

Sep 6, 2019 by RDM

We're glad you enjoyed your recent stay with us. We hope to see you again next time you return to Eureka Springs.

5 out of 5

Posted by on Jul 24, 2019

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Comment from Hotel Management

Jul 26, 2019 by RDM

Thank you for visiting!

4 out of 5
You could watch the show from the bathroom window.

Posted by on Jul 1, 2019

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Comment from Hotel Management

Jul 5, 2019 by RDM

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

5 out of 5

Perfect overnight getaway

Perfect overnight getaway! Headed to Eureka Springs for one night getaway. Hotel was perfect! Large corner room. Large bathroom. Lovely and take furnishings. Breakfast on large balcony. We will return Soon!

Posted by , from Fort Smith, Ar on Apr 17, 2017

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Comment from Hotel Management

Apr 21, 2017 by RDM

We're glad you enjoyed your recent stay with us. We hope to see you again next time you return to Eureka Springs.

3 out of 5

Historic hotel (means old)

Pros: The location
Cons: Doubt anything can be improved, (it is what it is in this case)
Location: Good location for the downtown historic district, can walk or use trolley
Hotel was in a good location, however the parking lot for this hotel was not. Also, this is not a roomy hotel room, and certainly not a room with modern conveniences. It is what I would call adequate at best.

Posted by , from Wichita, KS on Jul 10, 2016

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3 out of 5

The jacuzzi made the trip!

The bed was on the hard side and the elevator moves really slow (it is an old, old building though) other than that I loved staying here.

Posted by on Dec 1, 2015

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5 out of 5

Best Hotel in Eureka!

Pros: The price was unbelievably cheap. The bed was very comfortable. Everything was clean, from the foyer, hallway, stairs, and rooms.
Cons: I can honestly not think of anything that needs improvement.
Location: The location is perfect! 6 miles from the wildlife refuge, a mile from the shops in Historic Eureka Springs.
My husband and I just spent two nights at the Colonial Inn and loved it! The owner was very friendly, and the hotel was extremely clean. The foyer is beautiful, and the staircase was the perfect place to take a couple of photos before a night on the town (with the help of the staff). Our experience was amazing, and this hotel is definitely the best we've stayed in while visiting Eureka. And yes, this includes stays at the two large "haunted" hotels. The sign outside says Peaceful & Pristine. I have never seen a truer statement on a hotel marquee.

Posted by , from Oklahoma on Aug 25, 2015

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About the Basin Park Hotel and Spa

Location 12 Spring St, Eureka Springs, AR 72632

Property Features

Basin Park Hotel and Spa offers its guests a full-service spa and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Basin Park Hotel and Spa. This 3-star Eureka Springs hotel is smoke free.

  • 1 building
  • 59 guestrooms or units
  • 7 levels
  • Built in 1905
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free parking nearby

Room Amenities

Basin Park Hotel and Spa offers 59 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with cable channels. This Eureka Springs hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (heating)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 8:00 AM and 10:30 AM.

Eureka Springs Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Mountain biking nearby
  • Cave exploring/spelunking nearby
  • Hiking/biking trails nearby
  • Ropes course on site
  • Scooter/moped rentals nearby
  • Ziplining nearby

Spa Services

Spa1905 has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 35 per accommodation, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 12.25 per accommodation, per night

The resort fee includes:

  • Spa tub access
  • Shuttle service
  • Business center/computer access
  • Newspaper
  • Self parking
  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 10 per person (approximately)
  • Pet fee: USD 35 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: USD 35.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Basin Hotel
  • Basin Park
  • Basin Park Eureka Springs
  • Basin Park Hotel
  • Basin Park Hotel Eureka Springs
  • Hotel Basin
  • Basin Park Hotel and Spa Hotel
  • Basin Park Hotel and Spa Eureka Springs
  • Basin Park Hotel and Spa Hotel Eureka Springs

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.