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Embassy Suites by Hilton Hot Springs Hotel & Spa

3.5-star property
400 Convention Blvd, Hot Springs, AR 1-855-201-7819
4.0 out of 5
Very good!
See all 22 travelocity Reviews

"Not enough parking, what parking was there was not well lighted. We parked in the lot for the convention center next to the Hotel. " More

By a verified traveler on Sat 26 Nov 2022

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Hotel Description

3.5-star spa hotel perfect for exploring Hot Springs

City center stay

Steps from the hotel, you'll find Bank of the Ozarks Arena and Hot Springs Convention Center. Hot Springs National Park and The Five Star Dinner Theatre are also within half a mile (1 km).

Renovated in 2016

This hotel features an indoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Relax with a drink at the bar/lounge and enjoy the free full breakfast.

One King Bed, Non-Smoking, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max
$122* Per night/room Dec 22 - Dec 23

Premium Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Standard Suite One King and One Sofa Bed Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Hot Springs Hotel & Spa ratings based on 22 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Hot Springs Hotel & Spa

Everyone (9) Couples (6) Family (5)
5 out of 5
Not enough parking, what parking was there was not well lighted. We parked in the lot for the convention center next to the Hotel.

Posted by on Nov 26, 2022

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Comment from Hotel Management

Nov 27, 2022 by GM

Dear Arthur,Thank you for taking the time to share your review, including recommendations for improvement. Your feedback is appreciated as it allows us to enhance the guest experience. We value your business and hope to become your hotel of choice when in the area.Best,Alan SimsGeneral Manager

5 out of 5
Our stay was great! Parking was a bit tight at times but there was something at the convention center all weekend. We enjoyed the evening social and the breakfast.

Posted by on Apr 11, 2022

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Comment from Hotel Management

Apr 12, 2022 by GM

Dear Marquita, Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our evening social and breakfast were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best, Alicia Lavin General Manager

5 out of 5

Posted by on Mar 27, 2022

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4 out of 5
The first class customer service.

Posted by on Feb 3, 2022

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Comment from Hotel Management

Feb 3, 2022 by GM

Dear Rickie B., Wow! Reviews just don't get any better than this one. Thank you so much for your support of our Embassy Suites and your recognition of our spectacular staff and the service they provide. We loved having you as our guest and we can't wait to welcome you back! Best, Alicia Lavin General Manager

5 out of 5
It was a nice property. Parking was a probelm

Posted by , from LITTLE ROCK on Nov 2, 2021

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Comment from Hotel Management

Nov 3, 2021 by GM

Dear JENNIFER, We are happy to hear that our nice property was well suited to your travel and trip to our area. Thank you for taking the time to share your kind feedback as it helps us monitor how we are doing. Please come again soon. Best, Alicia Lavin General Manager

4 out of 5

Posted by on Oct 31, 2021

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5 out of 5
The rooms were big, dog friendly, and breakfast was yummy.

Posted by on Sep 7, 2021

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Comment from Hotel Management

Sep 7, 2021 by GM

Dear Adam, We appreciate you sharing your kind recommendation. It's great to hear that you enjoyed our spacious rooms and ample breakfast. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay. Best, Alicia Lavin General Manaer

3 out of 5

Posted by , from BLYTHEVILLE on Aug 23, 2021

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2 out of 5
facility was not as clean as it should have been.

Posted by on Jul 19, 2021

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Comment from Hotel Management

Jul 20, 2021 by GM

Dear Anonymous, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our team to foster improvements. For this reason, we hope to host you again. Sincerely, Alicia Lavin General Manager

4 out of 5
The front desk service was great. Brittany did a great job!

Posted by on Jul 4, 2021

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Comment from Hotel Management

Jul 5, 2021 by GM

Dear Anonymous, I am glad that you had a great experience at our hotel and that Brittany made such a lasting impression during your visit. I will pass your comments along to the entire staff to remind them that everyone of us has the chance to help make someone's day brighter. Thank you for staying with us. Best, Alicia Lavin General Manager

About the Embassy Suites by Hilton Hot Springs Hotel & Spa

Location 400 Convention Blvd, Hot Springs, AR 71901

Property Features

Embassy Suites by Hilton Hot Springs Hotel & Spa offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Spa services, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Embassy Suites by Hilton Hot Springs Hotel & Spa. Parking is available for a fee. A complete renovation of Embassy Suites by Hilton Hot Springs Hotel & Spa was completed in 2016. This 3.5-star Hot Springs hotel is smoke free.

  • 246 guestrooms or units
  • 9 levels
  • Built in 2003
  • Full breakfast (free)
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of living rooms
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , Free parking nearby

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Hot Springs Hotel & Spa offers 246 accommodations with MP3 docking stations and laptop-compatible safes. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Hot Springs hotel provides wireless Internet access for a surcharge. 37-inch flat-screen televisions come with premium cable channels and pay movies. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

  • Separate bedroom
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast on weekdays from 6:30 AM to 9:00 AM. The hotel hosts a free manager's reception daily.

Onsite venue - This restaurant serves breakfast only.

Bistro 400 - This restaurant serves lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 125.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • An off-leash area is available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is cleaned with disinfectant
  • Car not required
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Uncovered self parking fee: USD 10.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 20.00 per day (in/out privileges)
  • Pet fee: USD 125.00 per accommodation, per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hot Springs
  • Embassy Suites Hot Springs Hotel
  • Hot Springs Embassy Suites
  • Embassy Suites Hot Springs Hotel Hot Springs
  • Embassy Suites Hilton Hot Springs Hotel
  • Embassy Suites Hilton Hot Springs
  • Embassy Suites by Hilton Hot Springs Hotel & Spa Hotel
  • Embassy Suites by Hilton Hot Springs Hotel & Spa Hot Springs

You should know

  • Pool access available from 6 AM to midnight.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.