"Desk staff was lovely. Grounds of the motel need to be cleaned up. Cleaning this area will send a message to those who stay that this property is ca ... " More
Aug 16, 2023 by Nishaye Red Roof Management
Dear James,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Rochester - Henrietta. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay, prompting your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
Feb 10, 2023 by brian
We apologies for your inconvieancne