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"The room was outdated and there where holes in the curtains. It was supposed to be a non-smoking room, but you could smell smoke. It was disappointed ... " More

By a verified traveler on Mon 01 Jul 2019

Hotel Description

Hotel near Rochester Institute of Technology in West Henrietta

In West Henrietta

You'll find Marketplace Mall and Veterans Memorial Park within 3 miles (5 km) of this hotel. Also, Genesee River is within 3 miles (5 km) and Rochester Institute of Technology is within 6 miles (10 km).

Free perks

A restaurant and a bar/lounge are featured at this hotel. Business travelers can take advantage of the free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 106 guestrooms also offer free WiFi and TVs with cable channels. Free long-distance calls, free local calls, and hair dryers are also available.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$55* Per night/room Sep 2 - Sep 3

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Days Inn by Wyndham Henrietta/Rochester Area ratings based on 22 Verified Reviews

Review Summary
1.8 out of 5 2.0 out of 5.0
Room cleanliness 1.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Days Inn by Wyndham Henrietta/Rochester Area

Everyone (13) Family (6) Other (1)
1 out of 5
The room was filthy. It smelled horrible. There was something that looked like blood spatter on the walls!! The shower could be boiling hot...or cold. NO WARM. So showering was nearly impossible. The area was sketchy to say the least. Pictures made it look clean and basic but nice. Nothing about this room was nice. Avoid.

Posted by on May 24, 2021

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Comment from Hotel Management

May 25, 2021 by Manager

We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,

1 out of 5
No thing everything terrible no breakfast no housekeeping

Posted by on Mar 15, 2021

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Comment from Hotel Management

Mar 16, 2021 by Manager

Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2 out of 5
There was a LOT of mildew and filth in the room. The door locks didn’t function properly. Needless to say - I only stayed because I had already paid and wasn’t going to spend more money. Very bad conditions - will not stay again.

Posted by on Jul 21, 2019

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1 out of 5
Room was dirty carpet was filthy. To turn on the light by the headboard you tightened the bulb. To turn it off you unscrewed the bulb. There were no towels in the room. No cold water in the shower. Only scalding hot. The air conditioner was not cooling. The room smelled like stale beer and cigarette smoke. When I complained to the staff they were reluctant to give me another room. I feel Days Inn should have been paying me to stay is such a rundown, dilapidated has been hotel.

Posted by on Jul 15, 2019

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2 out of 5
nothing...it was smelly and the carpet was stickey

Posted by on Jul 14, 2019

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3 out of 5
The room was outdated and there where holes in the curtains. It was supposed to be a non-smoking room, but you could smell smoke. It was disappointed at the overall cleanliness of the room.

Posted by on Jul 1, 2019

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1 out of 5

Posted by on Jun 24, 2019

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3 out of 5
The person checking in before me was complaining of a rat in her room.

Posted by on May 31, 2019

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1 out of 5
A fleabag motel. This place is over priced at any price. It was filthy, Cold, outdated, attached to a honkytonk with loud music and patrons in the parking lot until closing. It was a short notice last option. Wish we had elicited any other option. Hopefully the bad memory is the only thing we brought home. Stay anywhere else.

Posted by on Apr 7, 2019

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5 out of 5

Posted by on Feb 9, 2019

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About the Days Inn by Wyndham Henrietta/Rochester Area

Location 4853 W Henrietta Rd, West Henrietta, NY 14467

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. The business-friendly Days Inn by Wyndham Henrietta/Rochester Area also features coffee/tea in a common area, laundry facilities, and a front desk safe. Free self parking is available. Smoking is allowed in designated areas at this West Henrietta hotel.

  • 1 floor
  • 106 guestrooms or units
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Greater Rochester Intl. Airport (ROC) (12.3 km / 7.6 mi)
  • Parking: Free self parking

Room Amenities

Days Inn by Wyndham Henrietta/Rochester Area offers 106 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This West Henrietta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 9:00 AM.

Nashvilles Restaurant - Onsite restaurant.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Masks are compulsory at the property for guests without full COVID-19 vaccination.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 15.00 per pet, per night
  • Maximum 2 per room (weight limit: 40 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas for unvaccinated guests. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Days Inn Rochester Thruway Henrietta
  • Days Inn Rochester Thruway Hotel
  • Days Inn Rochester Thruway Hotel Henrietta
  • Days Inn Rochester Thruway/Henrietta Hotel Henrietta
  • Henrietta Days Inn
  • Days Inn Henrietta/Rochester Area Hotel Henrietta
  • Days Inn Henrietta/Rochester Area Hotel
  • Days Inn Henrietta/Rochester Area Henrietta
  • Days Inn by Wyndham Henrietta/Rochester Area Hotel
  • Days Inn by Wyndham Henrietta/Rochester Area West Henrietta

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.