4.4 out of 5

"I really enjoyed the pool being so close to the beach! It was a very easy hotel to navigate. The food was ok. There was a lot of activities to do on t ... " More

By a verified traveler on Mon 01 May 2017

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Hotel Description

A luxury stay in Xpu-Ha awaits you at Barcelo Maya Tropical - All Inclusive. You'll be within a 15-minute walk of Cenote Cristalino and 2.9 km (1.8 mi) from Xpu-ha Beach. Highlights at this all-inclusive resort include 4 restaurants, 2 outdoor swimming pools, and a full-service spa.

All 478 rooms feature LCD TVs with digital channels, and you can enjoy furnished balconies or patios, sofa beds, and in-room childcare. Minibars provide free refreshments, and 24-hour room service makes dining in an option. Nice touches include bathrobes, slippers, and free toiletries. Additionally, coffee/tea makers, free bottled water, and ceiling fans are available.

A day of pampering can include aromatherapy and hydrotherapy along with access to the sauna and spa tub. With 4 bars/lounges and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the nearby private beach where you'll find umbrellas, and enjoy the 2 outdoor tennis courts and nightclub. 9999 square feet (929 square meters) of event facilities include 9 meeting rooms and conference space, and other business amenities include a business center. Plus you'll find a casino, a health club, and a Turkish bath/hammam. Cooked-to-order breakfast is available daily between 7 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 20-minute drive of this 4-star Xpu-Ha resort include Xcaret Eco Theme Park and Akumal Beach.

Superior Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$226 per night

Junior Suite, Premium Level

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Barcelo Maya Tropical - All Inclusive ratings based on 80 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0
1 out of 5

Bait & Switch

Pros: they can't honor a reservation that was done with months of anticipation, attitude of the staff, and lack of interest and care from senior management
Cons: Everything, they need a 101 course on tourism and hospitality
These people don't have any control or care about the reservations they receive and think they can just put customers on any bedroom or hotel they want upon arrival regardless of what the original reservation states. Upon arrival I was told that my original reservation made 4 months in advance for a two bed room in the Barcelo Maya Tropical was not possible as there were no rooms and that I was going to be sent to another hotel Barcelo Maya Colonial. The room we got at the Maya Colonial had one bed crawling with ants which had us to move to another room at midnight. Various attempts were made to talk to management and between the lies from the staff (stating that the managers where not around or available) or the leadership of this organization not caring for their customers we couldn't speak to anyone until after our checkout - still waiting for a response to a formal note sent to the Director of the Barcelo complex Rafael Median Reyes and seems that not even him cares about the customers

Posted by , from Chicago on Jul 12, 2017

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Comment from Hotel Management

Aug 20, 2017 by The Management

Dear AT user, We have received your comments regarding your recent stay at the Barceló Maya Grand Resort. Feedback from our guests is essential to improve our services and achieve our goal to fulfill your expectations. We would like to let you know that the Hotels Barceló Tropical. Caribe, Colonial and Beach are in the same category, these Hotels share the same services, facilities and have four front desks to provide better services to all our guests. Unfortunately in this case, we did not have availability of rooms in the Tropical Hotel at the time of their arrival but your room was assigned in the same room category with the same services. We apologize for any inconveniences this might have caused. We regret reading that you found ants in your room. We have in place a regular pest-control plan and of course work hard on a daily basis to avoid their presence within our grounds; however due to the fact that we are surrounded by vegetation, the presence of insects is unfortunately unavoidable. We are deeply concerned to hear that you when you brought your concerns to our team they were not able to give you a fully satisfactory solution. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Warm regards, The Management

4 out of 5

Nice and big hotel

Nice hotel and beach but the food was not the greatest

Posted by on Jul 7, 2017

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Comment from Hotel Management

Jul 10, 2017 by La Gerencia Barcelo Maya Tropical

Dear Anonymous , Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We also greatly appreciate your highlight on the good value of our All Inclusive type of meal plan and for recommending this option to the travel community of Expedia. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

3 out of 5

Ok Hotel

Unfortunately for 3 out of the seven day stay we did not have AC in our rooms or the dining areas. The pool areas were kept clean as was the beach. The food was decent. Over all it was OK.

Posted by , from Minnesota on May 1, 2017

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Comment from Hotel Management

May 3, 2017 by La Gerencia Barcelo Maya Tropical

Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Tropical hotel. We want to apologize for not being able to make you feel supported when having an issue with, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

4 out of 5

Nice pool area!

I really enjoyed the pool being so close to the beach! It was a very easy hotel to navigate. The food was ok. There was a lot of activities to do on the resort, dolphins, water sports etc. the property is so big you never feel crowded. Overall a good vacation.

Posted by , from WI on May 1, 2017

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Comment from Hotel Management

May 3, 2017 by La Gerencia Barcelo Maya Tropical

We first would like to thank you for choosing our Barceló tropical hotel for your holidays and for sharing your comments on your experience among us. At Barceló we strive to deliver an excellent service to our international clientele, therefore we always ensure that on every shift we have réceptionists able to communicate with all main nationalities represented by our guests, nevertheless we thank you for your constructive remark and will make sure to share your review with our head of departments for improvement Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.

3 out of 5

Nice close to beach

Front desk checking took forever, only 2. Finally checked in after 40 minutes went to room which wasn't ready for an hour. Restaurants excellent but hard to get a time. Rooms had a lot of moisture would have helped if temp was raised. Would stay again in hopes all will improve. Wait staff excellent. Only 1 person for reservations. If more staff would have been more accommodating

Posted by on Apr 29, 2017

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Comment from Hotel Management

May 1, 2017 by Gerente en Barcelo Maya Tropical

Dear M, We first would like to thank you for choosing our Barceló Maya Tropical hotel for your holidays in Riviera Maya and for sharing your comments on your experience among us. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

5 out of 5

Great hotel

Everything was great, except for an additional charge for wi-fi. It should have been included and available in all rooms and lobby.

Posted by , from NYC on Dec 6, 2016

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Comment from Hotel Management

Jan 6, 2017 by gteoperaciones.tropical@barcelomaya.com

Dear Agnes.,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Tropical was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Remembering that we have free Wifi zones, we are at your service on your next visit to welcome you

2 out of 5

Aniversery Vacation

Pros: The 2 dinners we had were very good. And the Activities.
Cons: All inclusive should mean just that. I feel like we were nickled and dimed.
Location: Ocean(if you can get a chair) Dolphins, Mall, shops, Dinner
booked our trip for 5 days were only given 2 dinner voutchers, should of had 5??? I guess we don't need nice dinners on our vacation? No free WIFI as advertised $12 a day( rip off week signal). The resort is so overbooked if you don't go get beach chairs by 7am they r gone till the next day??? Guess they cant count? I cannot recommend this hotel to anyone I care about having a stress free vacation. Very disappointed.

Posted by , from Denver on Jul 31, 2016

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Comment from Hotel Management

Jan 15, 2017 by gteoperaciones.tropical@barcelomaya.com

Dear Tory , Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Barceló Maya Tropical , please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. Please rest assured we have taken good note of your remarks related to the wifi and restaurant dinner and sincerely regret your dissatisfaction, mostly beacuse we always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area and also because we have free WiFi in common areas. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

4 out of 5

Nice Family Resort

Pros: The Tropical has a great beach,pool and kids pool. Enjoyed all the fresh fruit.
Cons: Beds very hard .
This was our 5th time staying at Barcelo Resorts in Q-Roo. We have stayed at all facilities including the Palace. This time we stayed at the Tropical. Upon arrival we were placed in the Yucat'an Building located on the bottom floor. From past experience we knew that this would be very noisy, as it was close by Theater and a main entrance into the building. ( we are light sleepers and wanted to enjoy our vacation on our own time and sleep schedules) We immediately returned to the reception desk to request a room change to the Veracruz Building. We were told initially that it could not be done. :( However after some persistance on our part, the manager agreed and we were allowed to move to the Veracruz Building, third floor. With the issue resolved to our satisifaction, we enjoyed another wonderful vacation. That said the Barcelo has everything you need to enjoy a complete get away. The beautiful beaches, good food and friendly staff make it very easy to unwind and relax. In a special note: I would like to mention the exceptional great and friendly service of Moises Almaraz.Marin waiter at the colonial buffet and Manual Ku waiter at the seafood restaurant.

Posted by , from Salado,Texas on Jun 3, 2016

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Comment from Hotel Management

Jan 15, 2017 by gteoperaciones.tropical@barcelomaya.com

Dear KC, Thank you very much for sharing this great review of your recent stay at Barceló Maya Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

5 out of 5

Beautiful resort, beach and wonderful people

Pros: The location, the people and the all-inclusive amenities
Cons: Rooms at the Tropical are showing some wear and tear but still very comfortable. Barceló is in the process of updating different areas of the resort.
Location: Great location and easy to find from the highway. Lots of things to do at the resort itself and location is close to many off-resort excursions
Stayed from 9/03 - 9/13 and had a wonderful time. Resort is beautiful, food is great and the people who work at the resort are extremely sweet and helpful. Just about everything you could possibly want is located within the resort itself. This was our second stay at the Barceló Maya Tropical and we will return, hopefully, for a third vacation.

Posted by , from Centennial, CO on Sep 14, 2015

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Comment from Hotel Management

Jan 10, 2017 by gteoperaciones.tropical@barcelomaya.com

Dear Colleen , Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Maya Tropical hotel and are delighted to read that we were able to match your holiday expectations. We also greatly appreciate your highlight on the good value of our All Inclusive type of meal plan and for recommending this option to the travel community. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Warmest regards

4 out of 5

Good hotel, only a few problems

Pros: Facilities, food, swimming pool and beach. Rooms have enough space. The layout of he hotel and the beach is ideal, you are always close to the beach.
Cons: The fact that they change your booking without letting you know.
Location: Around 1 hour away from Cancun, has its pros and cons. If you don't mind the ride, it is perfect.
Overall, this hotel is very nice and clean. The facilities, like swimming pool and restaurants, and the beach are well taking care. The staff is very friendly and willing to help whenever you need them. The only issue we faced was on our arrival. We discovered that the hotel had changed our room from one complex to the other (From Tropical to the Caribe). We were meeting with relatives, and the plan was to be at the same complex. At the end we were able to have the group in two complex (Colonial and Caribe), which was nor ideal, but worked at the end.

Posted by on Jul 9, 2015

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About the Barcelo Maya Tropical - All Inclusive

Location Carretera Chetumal - Puerto Juarez, Xpu-Ha, QROO 77750

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • Meals and beverages at companion properties
  • Dining availability limited at one or more venues
  • Limited gourmet or à la carte dining

Activities and facilities/equipment
Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Access to onsite clubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours

Property Features

Barcelo Maya Tropical - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Unwind on the resort's private beach. At Barcelo Maya Tropical - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Public spaces have WiFi for a fee. This all-inclusive resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this 4-star Xpu-Ha resort.

  • 478 guestrooms or units
  • 3 levels
  • 2 buildings
  • 4 dining venues
  • 4 bars or lounges
  • 9 conference rooms
  • 9999 sq ft of conference space
  • 929 sq m of conference space
  • Built in 2006
  • Casino
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Children's pool
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Sofa bed

Internet

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (79.1 km / 49.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Barcelo Maya Tropical - All Inclusive offers 478 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations are furnished with sofa beds and day beds. LCD televisions come with premium digital channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Pull-out sofa bed
  • Stocked minibar (free)
  • Day bed
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 10:30 AM.

Barcelo Maya Tropical - All Inclusive has 4 restaurants serving breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

The majority of recreational activities and facilities described below are included in the room rate for this resort (scroll up to the All-Inclusive details section for more information). The Barceló Maya Tropical - All Inclusive and its companion resort, the Barceló Maya Colonial - All Inclusive, have direct beach access and share 3 outdoor pools, one with a swim-up bar, and all with spa tubs. A children's pool includes a slide. Ages 4-12 also have use of a kids club with scheduled activities, arts and crafts, and contests. Extensive on-site recreational opportunities include tennis on 7 lighted courts, basketball on 2 lighted courts, 18-hole miniature golf, beach volleyball, and archery. Windsurfers, aqua bikes, pedal boats, and kayaks are among the included water sports. Guests also have access to saunas, steam rooms, and a fitness center with treadmills, stationary bikes, strength-training machines, and free weights. Personal watercraft, bicycles, scuba diving, horse riding, and organized excursions are available for additional surcharges. Designed by Robert Von Hagge, the 18-hole Playacar Golf Club is 13 miles (21 kilometers) from the resort, and is open to the public (surcharge). The recreational activities listed below are available either on site or near this Riviera Maya hotel; fees may apply.

  • Snorkeling on site
  • Fishing on site
  • Golfing nearby
  • Volleyball on site
  • Motor boating on site
  • Windsurfing on site
  • Parasailing on site
  • Playground on site
  • Rowing or canoeing on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: USD 12 per 24-hour period (1-device limit, rates may vary)
  • Airport shuttle fee: USD 123 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Barcelo Maya Tropical All Inclusive Xpu-Ha
  • Barcelo Maya Tropical Xpu-Ha
  • Barcelo Tropical
  • Barcelo Tropical Maya
  • Maya Tropical
  • Maya Tropical Barcelo
  • Tropical Barcelo
  • Barcelo Maya Tropical All Inclusive Hotel Xpu-Ha
  • Barcelo Maya Tropical All Inclusive Hotel
  • Barceló Maya Tropical All Inclusive Xpu-Ha
  • Barceló Maya Tropical Xpu-Ha
  • Barceló Maya Tropical

You should know

  • Barcelo Maya Tropical - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.

Promotions

Special Deal


Book a stay in a "Junior Suite (Club Premium Free WiFi)" room category for travel anytime and receive Club Premium benefits including private check-in/check-out, personalized concierge services, priority reservations at à la carte restaurants, and best available view. Also enjoy access to the Club Premium Lounge with international drinks, canapés, continental breakfast, table games, books, newspaper, and Internet access. In the room, enjoy the following benefits: pool towels; VIP minibar with soda, water, beer, and dry snacks; turndown service; free local calls; Free WiFi; room service; express laundry service; premium brand liquors; and premium in-room amenities. Also enjoy access to Barceló Maya Palace Deluxe facilities, hydrotherapy areas (once daily), 20% off spa services, and 10% off purchases at the Barceló gift shops.


Must book the "Junior Suite (Club Premium Free WiFi)" room category to receive benefits. Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. The property can change or discontinue this offer at any time without prior notice. Other restrictions and blackout dates may apply.