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Barcelo Maya Palace - All Inclusive ratings based on 105 Verified Reviews
Beautiful resort with great food and beach
Oct 21, 2017 by The Management
Dear Tara, Thank you for making our Barceló Palace your choice hotel on this occasion and for your very kind recommendation to the travel community of Riviera Maya, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday expérience, we are therefore very pleased to read that you were satisfied with yours. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
2nd time back but won't repeat
Jul 26, 2017 by The Management
Dear Mike, We sincerely appreciate the time you spent to share your comments following your visit to our Barceló Palace hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. We are very sorry to read the disturbances caused by the air conditionning unit in your room and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay, for a future occasion please do not hesitate to contact our réception desk for anything we may do for you to fully enjoy your stay among us. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.
Jun 30, 2017 by The Management
Dear Kate, Thank you very much for your feedback. We hope to welcome you back soon. Best Regards
Beautiful facility, pool and on top of beach
Jun 14, 2017 by The Management
Dear Jack, Thank you very much for staying with us and for your great review, we are ahppy knowing that your vacation was great and you were able to enjoy the Activities, facilities and services that we have at the hotel. We hope to welcome you back soon. Best Regards,
barcelo palace a nice hotel great beach
Jun 5, 2017 by The Management
Dear Guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We regret that the high occupancy during the season of your visit has affected the good image taken of all these years. Unfortunately the Reception staff is the one who must handle a high occupation the best possible and for that reason we regret that it has not been handled correctly. I assure you that we will continue to work on staff training. Please receive our most sincere apologies for failing to meet your expectations regarding our resort credit service. The involved department has been informed about your comments for information and further revision. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
Apr 14, 2017 by The Management
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you!
December get away
Apr 20, 2017 by The Management
Thank you for your insights following your visit. We always look for ways to improve and your comments are crucial to our future success We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Barceló. It is also with great concern that we have read your comments on our réception team as it is renowned in the hospitality industry that the first 10 minutes at the réception and the last 10 upon check out contribute greatly to the reputation of a hotel; please be assured that your comments have been shared with the concerned managers so they can make the appropriate adjustments in the areas you mentioned. Again we thank you for this very kind review of our hotel.
Beautiful maintained hotel, looks very nice
May 1, 2017 by The Management
Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Thank you again for this heartwarming review of your stay with us!
Too big, no activities, a lot of walking
About the Barcelo Maya Palace - All InclusiveLocation Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO 77750
Family Friendly Amenities
- Family Property
- On private beach
- Number of outdoor pools - 3
- Children's pool
- Outdoor tennis courts - 3
- Children's club (free)
- Laundry facilities
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Arcade/game room
- Playground on site
- Sofa bed
Available in some public areas: WiFi (surcharge)
Free self parking