4.0 out of 5

"Got to hotel, no reservation from travelocity.. Clerk couldn't cross reference the confirmation numbers so they told us to call travelocity, there wa ... " More

By a verified traveler on Sun 18 Sep 2016

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Hotel Description

Victorian hotel near Short Pump Town Center

In suburbs

Your stay at this Innsbrook hotel places you within 3 miles (5 km) of Short Pump Town Center and Children's Museum of Richmond. Regency Square Mall and Cobblestones Park are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. A lobby fireplace, express check-out, and dry cleaning are also on offer.

Free WiFi, comfy beds

The 125 guestrooms feature comforts like pillowtop beds and premium bedding, while sitting areas and refrigerators offer the conveniences of home. Other amenities include free WiFi, MP3 docks, and flat-screen TVs with cable channels.

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$76 per night

Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Comfort Suites Innsbrook ratings based on 18 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Comfort Suites Innsbrook

Everyone (4)
4 out of 5

Posted by on Mar 22, 2019

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4 out of 5

What happened to our reservation travelocity?????

Pros: The lobby is very nice.. Just nice open space, comfy furniture.. The breakfast area was very large with plenty of seating..
Cons: Needs some up dating
Location: In Glen Allen, VA, where hotel was located... it's a very busy area with the best restaurants and bars. Tons of shopping experience waiting for you.
Got to hotel, no reservation from travelocity.. Clerk couldn't cross reference the confirmation numbers so they told us to call travelocity, there was nothing they could do for us... Lucky for us, they had other rms just not at same rate, which frankly wasn't much different than travelocity gave us.. Some time after check in, we finally located the number and called travelocity and finally got things worked out. Not the scenario you want to deal with after a long days travel.

Posted by , from PA on Sep 18, 2016

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2 out of 5

Not much help.

Pros: Very visually appealing hotel.
Cons: Need more that one staff member in the evening/night.
Location: Located in an industrial park off of Broad St. near Short Pump. Wife and daughter loved the shopping.
We came in late (9:00pm), could not find hotel. Called hotel to get directions and were put on hold. By time she came back we had figured it out. Once in room, I went to set up pull out bed for my daughter to find out that the sheets were used from a previous visitor. Called the front desk and was advised that she could not assist (because she was only one there) but I could come and get new sheets. Once back in room, I grabbed the ice bucket to get ice only to visually see mold in the ice bucket. I advised the front desk clerk when we left and she wrote down some things but I am not to sure it will make a difference. When leaving and walking down the sidewalk, we had to maneuver ourselves between the housekeeping staff smoking at the front bench.

Posted by , from Chesapeake, VA on Jul 14, 2016

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5 out of 5

Pleasant surprise!

Pros: the room was clean and large. Nice TV and enough towels. friendly staff. Not as great a breakfast spread as in some other places, but good enough.
Cons: Better breakfast spread, maybe with more fresh fruit.
Location: Went to a Kentucky Derby party in Goochland, than back home to Ocean City.
the room was clean and large. Nice TV and enough towels. friendly staff. Not as great a breakfast spread as in some other places, but good enough.

Posted by , from Ocean City Md on May 5, 2015

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4 out of 5

This motel appeared to be new. A terrific deal.

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Cons: a bad clock-radio had to be replaced.
This motel was surprisingly new. Very modern and clean. Staff was very responsive and anxious to please.

Posted by on Feb 5, 2013

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4 out of 5

Clean and spacious

Pros: Close restaurants, Free Internet, Quiet, Free breakfast
Tough to find. No signs. Finally noticed identification on the side of the building. Very clean and comfortable. Staff made you feel at home. Enjoy

Posted by on Dec 13, 2012

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5 out of 5

Would definitely stay again!

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, 24-hour free coffee
I enjoyed my stay. I particularly enjoyed the 24-hour coffee service, the hot breakfast, and the fast Internet. The hotel also has an indoor pool and a fitness room; however, we didn't use these amenities. In short, I would definitely stay again!

Posted by on Nov 27, 2012

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4 out of 5

great location, lots of amenities, not clean

Pros: Free breakfast, Close restaurants, Free Internet
Cons: dirty
We got an excellent rate for this hotel so I shouldn't complain too much. The hotel itself was located in a great area. Tons of things to do and places to eat. The hotel had a great lobby and pool area. The room was large and spacious. I was very disappointed in the cleanliness of the hotel. The carpet was worn (and taped) and filty. The door handles make me gag. The corners of the bathroom floor were coated in crud. The shower, toilet, and sink were spotless tho! We were reluctant to sit on the sofa with all the stains. This hotel could be absolutely fantastic if they cleaned it up! The complimentary breakfasts were really good...the best part of the stay!

Posted by , from Canton, OH on Nov 1, 2012

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5 out of 5

Great value

Pros: Close restaurants, Free Internet, Quiet, Free breakfast
The room was a great value for the price. I would stay there again and recomend it to anyone looking for a room in the area.

Posted by , from Philadelphia, PA, USA on Oct 16, 2012

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4 out of 5

Excellent value, convenient location

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Large and comfortable room, very convenient to the interstate, safe area with nearby restaurants and shopping. Hall carpet was a bit shabby -- but you don't sleep in the hall, so who cares? Glen Allen area is a good choice for access to the west and north of Richmond.

Posted by , from TN on Sep 11, 2012

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About the Comfort Suites Innsbrook

Location 4051 Innslake Dr, Glen Allen, VA 23060

Property Features

WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. Event space at this hotel measures 1640 square feet (148 square meters). The business-friendly Comfort Suites Innsbrook also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. You'll have access to the indoor pool and health club at a partner property. This Victorian Glen Allen hotel is smoke free.

  • 1 building
  • 125 guestrooms or units
  • 5 levels
  • 1640 sq ft of conference space
  • 148 sq m of conference space
  • Built in 1999
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Richmond, VA (RIC-Richmond Intl.) (36.4 km / 22.6 mi)
  • Parking: Free self parking

Room Amenities

Comfort Suites Innsbrook offers 125 air-conditioned accommodations with MP3 docking stations and coffee/tea makers. Accommodations have separate sitting areas and are furnished with twin sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • Pillowtop beds
  • Pull-out sofa bed
  • MP3 dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 9 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 7 AM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Hotel Names

  • Comfort Suites Innsbrook
  • Comfort Suites Innsbrook Glen Allen
  • Comfort Suites Innsbrook Hotel
  • Comfort Suites Innsbrook Hotel Glen Allen
  • Comfort Suites Glen Allen
  • Glen Allen Comfort Suites
  • Innsbrook Comfort Suites

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.