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HYATT house Raleigh Durham Airport

3-star property
10962 Chapel Hill Road, Morrisville, NC 1-855-201-7819

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4.4 out of 5
Excellent!
See all 19 Travelocity Reviews

"The front desk attendant who checked me in was very kind and helpful. The room was great but the TV was in a hard to see spot. " More

By a verified traveler on Tue 29 Sep 2020

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Hotel Description

3-star hotel near Research Triangle Park

City center stay

At this Morrisville hotel, you'll be within half a mile (1 km) of Lenovo and 3 miles (5 km) of Research Triangle Park. Phillips Farms of Cary and Park West Village are also within 6 miles (10 km).

Renovated in 2016

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour fitness center and free perks like buffet breakfast and an area shuttle.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 141 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. IPod docks, microwaves, and coffee/tea makers are also available.

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

HYATT house Raleigh Durham Airport ratings based on 19 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for HYATT house Raleigh Durham Airport

Everyone (4) Couples (1) Family (3)
5 out of 5
The front desk attendant who checked me in was very kind and helpful. The room was great but the TV was in a hard to see spot.

Posted by , from raleigh, NC on Sep 29, 2020

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Comment from Hotel Management

Sep 30, 2020 by JM

Hello Again Carson, I am so pleased to hear that your recent stay at the Hyatt House RDU was a pleasant one. Our teams of service professionals are truly committed in providing a clean, crisp, and consistent guest experience each and every day. We are delighted to be able to serve you and yours in your time of need. Please feel free to reach out to us again in the future should your travels bring you back to the Raleigh / Durham area.

2 out of 5
Hotel stated that the checking is at 3:00 pm. We arrived at 3:30 pm, they made me wait for 1 1/2 hrs. There is not a disclosure of aN extra parking in any area of the hotel, even google mentioned that parking is free.

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 15, 2019 by JM

Dear Valued Hotel Guest, I am so sorry to read that your recent stay with us was not as expected. Please feel free to reach out to me personally so I may review your reservation. I am interested in seeing what may have caused the delay in check in. In terms of Parking we do charge a nightly fee of $7 per night at our property. These associated fee's are disclosed with your booking agent. I can be reached via this forum or by contacting the hotel directly. Jason M.

5 out of 5
Everything was excellent I was very concerned about Gary I pray that he is alright

Posted by on Nov 30, 2019

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Comment from Hotel Management

Dec 1, 2019 by Teresa Massenburg

Thanks for staying with us. We appreciate your feedback! Gary is ok thanks for asking.

1 out of 5
Great location by the airport. Great Thai street food restaurant in the retail center. The hotel checking and lobby was fine. We got settled in and saw that the TV didn’t work. We called the front desk. They gave no timetable for fixing and it never got fixed. The shower curtain barely touched the tub so water pours out when you shower. The room was so dirty. The carpet felt damp. There was dust covering the return air vent. We found a vacuum in the hall and tried to clean it as our allergies were terrible. There was black gunk on the window sills. Hair in the bathroom. Corners and wall bases were visibly dirty. The garbage disposal did not work. The pool was closed with no explanation or notice. So disappointed.

Posted by on Aug 6, 2019

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Comment from Hotel Management

Nov 16, 2019 by LW

Thank you for taking the time to give your feedback!

4 out of 5
The property was nice and it was near some good stores and attractions. The only issue I had was with the room door it had a big gap in between it as if the door had been broken down or broken into before. I literally stuck my hotel card through the gap and let myself into my own room which was very disturbing. It meant basically anyone could come into my room at any time.

Posted by , from Ahoskie, us on Mar 26, 2019

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5 out of 5

Posted by on Mar 24, 2019

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5 out of 5

Nice hotel

My kids and I had a wonderful experience here. We especially enjoyed the fire pit and the pool table. We will definitely return back.

Posted by on Jun 11, 2017

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Comment from Hotel Management

Jun 25, 2017 by Mark L

Nice to hear you enjoyed your stay. Even better to hear your kids had a great time as well! Sounds like a fun family stay and we look forward to hosting all of you soon again. Cheers, Mark L

5 out of 5

The most friendly staff anywhere.

I've never written a review before but the staff was unbelievably friendly and helpful. The hotel is clean, comfortable, and convenient. We will return here when in the area

Posted by , from Cedar Springs, MI on Jan 3, 2016

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Comment from Hotel Management

Jan 30, 2016 by Mark

Dear Curt, Thank you for taking the time to let us know about your stay. This means a lot to the team at Hyatt House Raleigh Durham Airport! Cheers, Mark L

4 out of 5

Great accomodations!

Room was beautiful and comfortable.  Pool and patio area were a great place to hang out and relax.  Staff was very pleasant.  The breakfast buffet was fabulous and the pool in the lobby/bar area was pretty cool.  Would definitely stay again!

Posted by , from NJ on Jun 1, 2013

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5 out of 5

We love this place!!

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, friendly staff
This hotel has exceptional staff, a fantastic breakfast buffet and is very clean. Already planning our next get-away to Raleigh and will definately be staying here!!

Posted by , from Webster, NY 14580, USA on Feb 20, 2013

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About the HYATT house Raleigh Durham Airport

Location 10962 Chapel Hill Road, Morrisville, NC 27560

Property Features

HYATT house Raleigh Durham Airport offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 2100 square feet (195 square meters) and includes conference space. The business-friendly HYATT house Raleigh Durham Airport also features barbecue grills, coffee/tea in a common area, and complimentary newspapers in the lobby. An area shuttle within 3 km and a roundtrip airport shuttle (available 24 hours) are free. Parking is available for a fee. A complete renovation of HYATT house Raleigh Durham Airport was completed in April 2016. This 3-star Morrisville hotel is smoke free.

  • 1 building
  • 141 guestrooms or units
  • 4 levels
  • 2100 sq ft of conference space
  • 195 sq m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Convenience store
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Raleigh - Durham Intl. Airport (RDU) (7.7 km / 4.8 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 3 km
  • Parking: Self parking available for a surcharge

Room Amenities

HYATT house Raleigh Durham Airport offers 141 accommodations with iPod docking stations and coffee/tea makers. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • IPod dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily. The hotel hosts a free manager's reception on select days.

HYATT house Raleigh Durham Airport has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of GBAC STAR (Hyatt) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 7 per day
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • HYATT house Durham
  • HYATT house Durham Airport
  • HYATT house Raleigh Airport
  • HYATT house Raleigh Durham Airport
  • HYATT house Raleigh Durham Airport Hotel
  • HYATT house Raleigh Durham Airport Hotel Morrisville
  • HYATT house Raleigh Durham Airport Morrisville
  • HYATT house Raleigh Durham Mo
  • Hyatt House Raleigh Durham
  • HYATT house Raleigh Durham Airport Hotel
  • HYATT house Raleigh Durham Airport Morrisville
  • HYATT house Raleigh Durham Airport Hotel Morrisville

You should know

  • The seasonal pool will open in May and close in October.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.