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HYATT house Raleigh Durham Airport

3-star property
10962 Chapel Hill Road, Morrisville, NC 1-855-201-7819
4.3 out of 5
Very good!
See all 22 travelocity Reviews

"Enjoyed our clean room & friendly front desk staff. " More

By a verified traveler on Mon 11 Jul 2022

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Hotel Description

3-star hotel near Research Triangle Park

City center stay

At this Morrisville hotel, you'll be within half a mile (1 km) of Lenovo and 3 miles (5 km) of Research Triangle Park. Park West Village and Chatham Hill Winery are also within 6 miles (10 km).

Renovated in 2016

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the seasonal outdoor pool and free perks like buffet breakfast and an area shuttle.

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$114* Per night/room Jan 2 - Jan 3

Suite, 1 Bedroom, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

HYATT house Raleigh Durham Airport ratings based on 22 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for HYATT house Raleigh Durham Airport

Everyone (12) Couples (1) Family (9)
5 out of 5
Enjoyed our clean room & friendly front desk staff.

Posted by on Jul 11, 2022

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Comment from Hotel Management

Jul 18, 2022 by Customer Service

Thank you for the kind words, Chernetta! It's excellent you enjoyed your time at Hyatt House Raleigh Durham Airport! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us! We can't wait to see you again soon for another amazing experience!

5 out of 5
Way too complicated to get the TV to work. I’m not looking to download anything to watch a little TV. Just go with a tv package, so all the customer has to do is surf the channels and turn it in/off

Posted by on Jul 8, 2022

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Comment from Hotel Management

Jul 8, 2022 by Customer Service

Thank you for the great review, William! We're happy you had a pleasant experience with us! It's lovely you enjoyed our hotel so much. That's what we like to see! However, we regret that our TV settings didn't meet your expectations. We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward. We look forward to hosting you again soon for an even better experience! Have a lovely day!

4 out of 5

Posted by on May 28, 2022

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5 out of 5
The room was spacious and clean. It was great to relax there after a long day.

Posted by on Mar 15, 2022

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Comment from Hotel Management

Mar 22, 2022 by Customer Service

Thank you for taking the time to leave this wonderful review, Joseph! We're thrilled to know you enjoyed your stay at Hyatt House Raleigh Durham Airport so much! We strive for excellence so we're pleased to hear you appreciated not only our spacious rooms and cleanliness, but also our peaceful atmosphere! Your praise lets us know we're succeeding! We can't wait to host you again for yet another unforgettable visit!

3 out of 5
Not well insulated for sound. Could hear the tv and couple talking/snoring very easily.

Posted by , from vienna on Mar 5, 2022

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Comment from Hotel Management

Mar 7, 2022 by Customer Service

We appreciate the feedback, Mark. We're disappointed you had such challenges during your time with us. We regret the problems you had with the sound levels in the rooms and that your stay didn't exceed your expectations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

5 out of 5

Posted by , from Glen Allen on Feb 15, 2022

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5 out of 5
Great accommodations

Posted by on Feb 12, 2022

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Comment from Hotel Management

Feb 13, 2022 by Customer Service

Thank you for the excellent rating, Rochelle! It's fantastic to hear you enjoyed your stay at Hyatt House Raleigh Durham Airport so much! We're delighted we could accommodate you during your stay and that we left you with a wonderful impression. Your praise for our accommodations is much appreciated! Thank you for taking the time to share. We look forward to hosting you again soon!

1 out of 5
The restaurant was closed...could not eat there. Excuse was they couldn't hire staff. Shuttle service to airport was not available as they had no driver. Had to call taxi. Asked front desk for wake up call to get ready to go to airport. No wake up call. Would never stay there again. Awful service

Posted by on Feb 6, 2022

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Comment from Hotel Management

Feb 9, 2022 by Customer Service

Good Day, I am so sorry to read that we failed to meet your expectations in several key areas. Regardless of our challenges with staffing some positions, it is my expectation that we always offer options and alternatives if when these circumstances arise. I truly appreciate your valued feedback and would like to learn more about some of your interactions with our team members to determine why these comments are made. As of now our H-Bar service is available, however we do not have a full time cook to provide a consistent dining experience. With several restaurants within walking distance we tend to offer those recommendations for a more detailed menu. Our shuttle service is available daily from 5am until midnight, I am not sure when you needed this service or if your travel plans were outside of this window. I can assure you that I will share your comments with our entire team to ensure that these opportunities are not missed in the future.

5 out of 5
Very nice

Posted by on Jan 6, 2022

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Comment from Hotel Management

Jan 7, 2022 by Customer Service

Thanks for the perfect rating, Joseph! We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt House Raleigh Durham Airport.

5 out of 5
Everything good.

Posted by on Oct 17, 2021

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Comment from Hotel Management

Oct 18, 2021 by JM

Dear TAE, I wanted to say a quick thank you for selecting our property and for sharing your great stay with us. I am pleased to see that we exceeded your expectations while you were visiting in the RTP area. Although we are somewhat off the beaten path in Perimeter Park we have carved out a nice spot in the local area. I look forward to the opportunity to share your great comments with our teams to showcase what a great guest stay looks and sounds like. Jason M.

About the HYATT house Raleigh Durham Airport

Location 10962 Chapel Hill Road, Morrisville, NC 27560

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from October 10 to May 1:

  • Swimming pool

Property Features

HYATT house Raleigh Durham Airport offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 2100 square feet (195 square meters) and includes conference space. The business-friendly HYATT house Raleigh Durham Airport also features coffee/tea in a common area, complimentary newspapers in the lobby, and a fireplace in the lobby. An area shuttle within 3 km and a roundtrip airport shuttle (available on request) are free. Parking is available for a fee. A complete renovation of HYATT house Raleigh Durham Airport was completed in April 2016. This 3-star Morrisville hotel is smoke free.

  • 1 building
  • 141 guestrooms or units
  • 4 levels
  • 2100 sq ft of conference space
  • 195 sq m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Convenience store
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Cary Station (10 km / 6.2 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 3 km
  • Parking: Self parking available for a surcharge

Room Amenities

HYATT house Raleigh Durham Airport offers 141 accommodations with iPod docking stations and coffee/tea makers. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • IPod dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception on select days.

HYATT house Raleigh Durham Airport has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 7 per day
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • HYATT house Durham
  • HYATT house Durham Airport
  • HYATT house Raleigh Airport
  • HYATT house Raleigh Durham Airport
  • HYATT house Raleigh Durham Airport Hotel
  • HYATT house Raleigh Durham Airport Hotel Morrisville
  • HYATT house Raleigh Durham Airport Morrisville
  • HYATT house Raleigh Durham Mo
  • Hyatt House Raleigh Durham
  • HYATT house Raleigh Durham Airport Hotel
  • HYATT house Raleigh Durham Airport Morrisville
  • HYATT house Raleigh Durham Airport Hotel Morrisville

You should know

  • The seasonal pool will open in May and close in October.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.