travelocity Verified Review
"very negative and hostile experience while at the pool with my family. I was approached my a woman while in the pool. She had a stick in her hand, was kind of like smacking her other hand with it. She asked me to follow her to read some sign. Which turned out to be the pool rules. She said that I had "bombed" the pool and dove in. Knowing that I am on vacation, with my family. I immediately tried to diffuse the situation by apologizing, saying my bad and it will not happen again. She continued to scold me in front my family and other guests. I walked away to return to my family. My daughter asked what was going on. I explained to her that I had broken some pool rules, explained to her what infraction was. I proceeded to get back in the pool. My daughter jumped in behind me. Here comes that lady again. Proceeds to berate and embarass me in front of my family and guests again. And I quote. See what you did? Now all the kids are breaking the rules because of you and a bunch of other nonsense. The only child that jumped into the pool was my 15 year old daughter. She jumped in feet 1st, didn't dive "bomb" or anything. At this point my family and I were embarrassed, hurt and felt unsafe staying any longer in the Colony. We came to Hawaii to relax, get away from uptight people and the grind of city life. To have this lady berate and belittle me not once, but twice in front of family is inexcusable and unacceptable. Especially after I profusely apologized for what I had done. I was never rude, combative/argumentative in anyway. How could I be? I was in the wrong. I don't know who this lady is but sounds like from what I was told she is the manager? Anyways. We paid a lot of money for this trip, had to do a lot to get here. We are trying to not let this incident to affect or trip, but sadly it has. We immediately left property in morning to go somewhere where we will be treated with respect and not stay somewhere in fear of being unfairly bullied and harassed. Upon check out we immediately got rude, disrespectful text from the cleaner! 😡 Was told by management they would try and rent unit and refund some my money. They never listed property! I should of got a partial refund regardless for the crap we were put through. TO ALL DO NOT RENT HERE! Place has a nasty ammonia smell in kitchen from animal feces somewhere, upstairs unit no AC so place is stifling hot, we saw two huge cain spiders, poorly managed. Just overall a horrible experience. ☹️☹️"
A verified traveler from Chico stayed at #49 Black Sand Beach Rental - SeaMountain