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"The room conditions need some improvement. I reported twice an excessive toilet leak, coffee maker inoperable and the telephone didn’t work. These issues were not resolved. The refrigerator was only stocked once upon arrival."

"Amazing food delicious "

"The bar was not stocked on any good selections. Breakfast was fair. The room was kept clean. Phone in room did not work the entire 6 nights,mini fridge worked very little half the time,no hot water at all and sometimes no water when it was turned on the hot side,elevator worked only a few days. Our room was in building 2,others said they had the same problems in their rooms of building 2"

"Muchas cucarachas en el área del restaurant "

"Very good!"

"I recently stayed at the Viva Wyndham all-inclusive hotel and had a mixed but overall decent experience. Starting with the positives, the room was very clean and well-maintained throughout my stay, which made a great first impression. The air conditioning worked exceptionally well—definitely a big plus, especially in the warmer climate. The staff truly stood out; everyone I interacted with was friendly, welcoming, and eager to help, which added a lot to the overall experience. The hotel also has two bars that were both enjoyable, offering a good atmosphere and solid drink options. However, there are several areas that need improvement. The food was probably the biggest disappointment. While there was variety, it lacked authenticity and flavor. Introducing more authentic and diverse food options would significantly enhance the dining experience. Another issue was the entertainment setup. The entertainment area is not enclosed, and the noise carries late into the night, making it difficult for guests to get proper rest. Enclosing this space or better managing sound levels would make a big difference. The beach is inconveniently located about a 3–5 minute walk from the hotel, which a little bit farther than expected, and the resort itself seems understaffed. Because of this, not all restaurants are open daily—typically one is closed, while the others are often fully booked, making it frustrating to plan for dinner. In summary, while the hotel has some strong points—particularly "