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4.0 out of 5

"I rate this hotel average at best. The hotel advertised 5 restaurants but upon arrival we found out there was just the Mexican and Japanese restaurant ... " More

By a verified traveler on Fri 18 Jun 2021

Hotel Description

4.5-star beachfront property near Playa Dorada

Beachside getaway

Your stay at this Costa Dorada property places you within 3 miles (5 km) of Playa Dorada and Embassy of the United States Dominican Republic. Lorilar Ranch and Playa Dorada Golf Course are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 5 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Free WiFi, balconies

The 516 guestrooms have flat-screen TVs with satellite channels and offer free WiFi and balconies. Coffee/tea makers, ceiling fans, and hair dryers are also available.

Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$158* Per night/room Aug 16 - Aug 17

Standard Room, Ocean View

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Double Room, Pool View

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Double Room, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Junior Suite (Ocean Front)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Iberostar Costa Dorada - All Inclusive ratings based on 22 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Iberostar Costa Dorada - All Inclusive

Everyone (11) Couples (3) Family (11)
3 out of 5

Posted by on Jul 14, 2021

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3 out of 5
I rate this hotel average at best. The hotel advertised 5 restaurants but upon arrival we found out there was just the Mexican and Japanese restaurant and even these weren't open every day. They had a Mediterranean restaurant by pool side however this resultant served the same food as the buffet. Poor food variety especially for those who don't eat pork. The rooms are outdated and only two wall outlets worked in the entire room. Overall I wouldn't recommend this resort.

Posted by on Jun 18, 2021

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Comment from Hotel Management

Jun 23, 2021 by Quality Manager

Dear guest, We appreciate your comments about your experience at our hotel. It is regrettable that our restaurant offer did not exceed your expectations. As the Covid protocols established by the local government, we are offering as many as we can, alternating them during the week, but guests get to try almost all the restaurants. Some people with short stay might not be able to. Our team of chefs are always implementing variety and choosing the best ingredients to please all kinds of palades. We understand that we have a lot of opportunities to improve our rooms and infrastructure. We try the utmost to have our buildings in the best shape considering we are a 24 years old hotel which has had several renovations during the years. We truly extend to you our deepest apologies for any lack of the service delivery you might have received. We are really looking forward to having another opportunity to welcome you again. Best Regards, Quality Manager Iberostar Costa Dorada

1 out of 5

Posted by on May 29, 2021

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5 out of 5

Posted by on May 8, 2021

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3 out of 5
The food was amazing no disappointment I give it a 10 out of 10. The property and rooms are out dated. Needs some improvements I give it a 6 out of 10. Also the alcohol beverage was okay not as I expected. Beer mild hot cause it’s drafted, I ordered a Pina Colada disgusting. The staff was very nice to us, we did a couple massage and it was awesome highly recommend Wendy and Carolina. The lady at their front desk very kind making out appointment. Also the spa super clean and the private pool with a hot tub afterwards hit the spot. There is a gentleman that works there name Willy, he at the beginning was great and helped us getting a better room because I ordered a king and was given a doubled. He helped with his manager to change our room and got us a first floor for my husband that has health issues. But one thing I didn’t like was we asked for reservation restaurants. He told us it was fully booked. And it was a lie we got there a Saturday and the restaurant was not even close to full. Also he told us Sunday the restaurants reservation was full as well. That was a complete lie cause the restaurants are not open. Only El Mercado restaurant which is the buffet is the only one open & the snack bar on a Sunday. We wasn’t told that in the front desk all they said was you need to do reservations to eat in certain restaurants. Why Willy lie I have no clue, & it’s not like we didn’t tip him. Cause me & my uncle did. Honestly is the key so we can return.

Posted by on Apr 27, 2021

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Comment from Hotel Management

Apr 28, 2021 by Quality Manager Online

Dear Guest, First of all, we want you to know that we appreciate you taking the time to notify us about your recent holiday and we are sorry that you felt your experience was not as perfect as it should have been. Our mission is to make every stay as close to perfection as possible ensuring our guests with the most relaxing experience and it is with great concern we read we were not able to meet your expectations in some areas. On the other hand, it makes us happy to read your words abut our gastronomy and spa's service. Hopefully you will give us another opportunity to change your recent experience and make you enjoy from the true Iberostar experience! Best regards, Quality Manager Online Iberostar Costa Dorada

4 out of 5
the staff, the cleanliness of the place. drinks, food

Posted by , from providence on Dec 19, 2020

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Comment from Hotel Management

Dec 23, 2020 by Quality Manager Online

Dear guest, Thank you very much for these kind words after your recent stay at our wonderful Iberostar Hotel and the review that you have shared. Please come back and see us again soon. Regards, Quality Manager Online Iberostar Costa Dorada

4 out of 5
This was our second visit to Costa Dorado in the Dominican Republic. The resort is clean and well maintained. The food was abundant, but lacking in flavor.

Posted by on Feb 23, 2020

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5 out of 5
I like the friendly staff and is very clean it was my second time

Posted by on Sep 9, 2019

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5 out of 5

Posted by on Aug 28, 2019

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Comment from Hotel Management

Aug 29, 2019 by Online Quality Manager

Dear Guest, Thank you for evaluating our establishment. It is a pleasure to know that you enjoyed our service. We are looking forward welcoming you again. Best Regards, Online Quality Manager Iberostar Costa Dorada

4 out of 5
Good services , nice staff. You get more than what you pay for.

Posted by on Aug 21, 2019

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Comment from Hotel Management

Aug 26, 2019 by Online Quality Manager

Dear Guest, Thank you for choosing and writing, your review is really valued. Let us to thank you for recognizing our kind staff, they are working hard all the time to give you the best service. We are looking forward welcoming you again. Best Regards, Online Quality Manager Iberostar Costa Dorada

About the Iberostar Costa Dorada - All Inclusive

Location Carretera Luperon Km 2.5, Puerto Plata, Puerto Plata 57000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities

  • Kayaking

Land activities
  • Fitness facilities

Lessons/classes/games
  • Aerobics

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs

Not included

  • Motorized water sports
  • Childcare
  • Spa/beauty facilities and services

  • Kayaking included
  • Access to onsite nightclubs included
  • Aerobics classes/lessons included
  • Taxes included
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Fitness facilities included
  • All meals included
  • Childcare not included
  • Motorized water sports not included
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Room service during certain hours

Property Features

Iberostar Costa Dorada - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Iberostar Costa Dorada - All Inclusive like a complimentary children's club and an outdoor pool. Free breakfast is served daily. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, an outdoor tennis court, and a fitness center. Free self parking is available. This 4.5-star Puerto Plata property is smoke free.

  • 516 guestrooms or units
  • 3 levels
  • 9 buildings
  • 5 dining venues
  • 4 bars or lounges
  • Built in 1999
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Gregorio Luperon Intl. Airport (POP) (16 km / 10 mi)
  • Parking: Free self parking

Room Amenities

Iberostar Costa Dorada - All Inclusive offers 516 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This Puerto Plata property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Sakura - This theme restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Mare Nostrum - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Beach yoga on site
  • Ecotours nearby
  • Basketball on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Spa Sensations. Massages are available on the beach and in the spa; other services include sports massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Massages on beach
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests must indicate the correct number of guests, including children and infants, at the time of booking. Fees may be incurred if the number or ages of guests checking in varies from the number established at booking.

Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Iberostar Costa Dorada - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property uses a grey water recycling system and eco-friendly cleaning products

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of Yes and No. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Costa Dorada
  • Costa Dorada All Inclusive
  • Costa Dorada Iberostar
  • Dorada Costa
  • Iberostar Costa
  • Iberostar Costa Dorada
  • Iberostar Costa Dorada All Inclusive
  • Iberostar Costa Dorada All Inclusive Puerto Plata
  • Iberostar Costa Dorada Puerto Plata
  • Iberostar Dorada
  • Costa Dorado
  • Iberostar Costa Dorada Dominican Republic
  • Iberostar Costa Dorada Hotel
  • Iberostar Costa Dorado
  • Iberostar Hotel Costa Dorada
  • Iberostar Hotel Puerto Plata
  • Iberostar Puerto Plata
  • Puerto Plata Iberostar
  • Iberostar Costa Dorada All Inclusive All-inclusive property
  • Iberostar Costa Dorada All-inclusive property
  • All-inclusive property Iberostar Costa Dorada Puerto Plata
  • Puerto Plata Iberostar Costa Dorada All-inclusive property
  • All-inclusive property Iberostar Costa Dorada
  • Iberostar Costa Dorada Puerto Plata
  • Iberostar Costa Dorada All Inclusive
  • Iberostar All-inclusive property
  • Iberostar
  • Iberostar Costa Dorada All Inclusive All-inclusive property
  • Iberostar Costa Dorada - All Inclusive Puerto Plata
  • Iberostar Costa Dorada - All Inclusive All-inclusive property
  • All-inclusive property Iberostar Costa Dorada - All Inclusive
  • Iberostar Costa Dorada All Inclusive
  • Iberostar Costa Dorada - All Inclusive Puerto Plata
  • Iberostar All Inclusive All-inclusive property
  • Iberostar All Inclusive
  • Iberostar Costa Dorada
  • Iberostar Inclusive Inclusive

You should know

  • Pool access available from 7 AM to 7 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.