For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"I traveled alone and I in this place I feel safe 24/7. I run in the beach by myself, I walk at late hour at night sit and look at the start and the be
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An all-inclusive stay in Puerto Plata awaits you at Iberostar Costa Dorada All Inclusive. You'll be 3 km (1.8 mi) from Playa Dorada and 2.1 km (1.3 mi) from Lorilar Ranch. Highlights at this beachfront resort include 5 restaurants, 2 poolside bars, and a full-service spa.
All 516 rooms feature flat-screen TVs with satellite channels, and you can enjoy free WiFi, balconies, and in-room childcare. Nice touches include bathrobes, slippers, and free toiletries. Free minibar items, coffee/tea makers, and free bottled water are also available.
A day of pampering at Spa Sensations can include massages, body wraps, and facials along with access to the spa tub and steam room. The buffet restaurant, El Mercado, serves international cuisine and is open for breakfast, lunch, and dinner. With 6 bars/lounges and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite outdoor swimming pool and nightclub. Other amenities include free WiFi in public areas, a fitness center, and an outdoor tennis court. There's also the convenience of free self parking.
Attractions within a 30-minute drive of this 4-star Puerto Plata resort include Fort San Felipe and Ocean World Adventure Park.
Iberostar Costa Dorada All Inclusive ratings based on 15 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
4 out of 5
Great family place
I traveled alone and I in this place I feel safe 24/7. I run in the beach by myself, I walk at late hour at night sit and look at the start and the beautiful pool and feel at ease and peaceful. The food is fine and always available. They have a lot to choose from- do reservation or just bufet style. The personal is excellent, attentive, smiley and helpful at all time. They also have shows every night and live music which is my favorite... I have been here several times and I definitely will come back!.
Posted by joanne, from nyc on Aug 3, 2017
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5 out of 5
Exelent
Good. The food was exelent.The shows were good.The staff was excellent
Posted by a verified traveler on Jul 13, 2017
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4 out of 5
Nice hotel, food is great!
Pros:The food is one of the reasons why we keep coming back to this hotel.
Cons:An additional restaurant, and better security by the pool. Our towels were taken twice on this trip!
We are return customers to this hotel. We love the food,and the staff Frank the waiter is awesome! This year we noticed the hotel was not as clean as prior years. When checking into our room (which was ready when we arrived at 2:00pm) there was hair in the tub and sink and in the bed! The pool area was not kept up with at all this year. Pool was very dirty and pool deck was dirty every day. We understand the amount of people in the pool day after day and the build up of lotions and sunscreen, However, it rained the entire 5 days so the pool was not crowded at all! In addition, the pool needs to be scraped and painted this year for sure!
My husband and I have been to many hotels in the DR, we were married at the Melia in Punta Cana, but the food is much better here the any of the other hotels!
Posted by Jo, from NY on Apr 22, 2017
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5 out of 5
Enjoyable Stay
Pros:I liked everything about the.
Cons:If I could improve the weather I would :)
My husband and myself had a great time. The weather wasn't 100% nice and the water was cold for the most part, but we made the most of it. All staff is great and room always clean when it was cleaned. Front desk great changing our room same day to be in the same building with our friends. I would chose to be in building 7 closer to everything. the staff in the spa was great (great massage too). Again, everyone was great and positive.
Posted by Rosa, from Long Island, NY on Jan 31, 2017
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2 out of 5
Room was damp. Felt moldy. Staff friendly.
Shows mediocre. Food fine at buffetSushi restaurant awful.
Posted by a verified traveler on Nov 30, 2016
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5 out of 5
Nice hotel close to the beach, the food is excelle
Pros:The show
The food
Cons:The guest participation in they event
Location:I visited the teleferico it was a complete adventure
The show was great, the family were very happy the complete facilities was excellent
Posted by jose, from new york on Jul 18, 2016
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2 out of 5
Disappointing
Pros:Nothing
Cons:A lot of things! bottle water, beach chairs, drinks, shows, deserts, electricity outlets, dining reservation kiosk, beds, cleaner beach, etc, etc...
Location:Los charcos de Damajagua and the VIP Paradise Island tours
The beach is not nice at all, full of seaweed, garbage at the end when you walk along the shore. I was looking forward to the piña coladas, but couldn't drink even one, they were too sweet and had a nasty taste at the end. Couldn't charge my iPad because the outlets in the room are not compatible, how in the world at this age with people using technology everywhere, they don't have outlets you can use. Restaurant reservations are hard to get, either very early or very late and you have to talk to a person to do it. You can't do it yourself in a kiosk. They really need to upgrade their technology specially for the price they charge. Staff are not that nice, and don't seem to care to make your stay comfortable. No bottle water, if you want bottle water you have to request it at the front desk and then they will send it to your room. So if you are by the pool or by the bar, no way to get bottle water. The food is OK. I was so disappointed with the Japanese restaurant, even though everything looked fresh and delicious, the cook used too much soy sauce and the food was way too salty, you couldn't savor the seafood, meat, etc because everything was so salty. Most of the deserts are too sweet and the coffee was horrible; too strong, like espressos. I was able to drink two cups because I brought my own coffee. The shows are OK, mostly audience driven, nothing surprising. The beach chairs smell and are always wet because they use a thick padding. Over all very disappointing stay.
Posted by Maria Fernanda, from New York, NY on Dec 1, 2015
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Comment from Hotel Management
Dec 4, 2015
by Quality Manager
Dear Guest,
Thank you for sharing your feedback on Travelocity following your recent stay at IBEROSTAR Costa Dorada.
We are deeply disappointed to read your comments which in no way reflect the usual enjoyable and relaxing IBEROSTAR Costa Dorada. The way you describe your stay is far distant to our standards of service and facility. As a matter of fact, we want to extend our most sincere apologies for all the hassles you have experienced whilst in our care.
We do not want to rain wet mentioning every detail of your feedback, however, you can assure that all your concerns have been addressed with utmost attention to our management team who are striving to take the corrective actions in order to avoid this to happen again. Your comments are so important since with them we are able to come with better ideas that will help us with our consistently efforts of improvements.
Finally, we do hope that you can be able to give us another try so you can witness our improvements.
Warm regards,
Quality Manager DR
4 out of 5
Don't go alone!
Pros:The people working there are awesome, the servers and the StarMarket. Some of the food. The Japanese style and Brazil style restaurants were great.
Cons:The buffet food, big time! Don't freeze lobster for more than 3 months and serve it expecting it to be Kosher. The water and bug issues. Beach.
The resort is good for couples and family. Not much for singles. The room was good despite some amigos(ants). Housekeeping got the bug killer for those. The last day of my stay it rained hard. It rained on and off afew times during the week but not like this. There was already a stain on the ceiling. I knew why when the hard rain came. As for the location, the room was great. Looking over the beach. A few tress but you can still see the water. Hear the waves at night was nice. The people were great and helpful. The food less than what I expected. Some of the food was great, some not so much. The specialty restaurants El Rodizio and the Japanese place are great. El Hacienda was not. No Fajitas! Had a seafood lunch on the beach and the lobster was aweful. Like it was frozen for more than 3 months. it was mush.
A casino next door was good. Not enough variety of games. A few slots, Texas, 3 and 5 card poker, Roulette, and Blackjack. The club next door doesn't get started until after midnight. Too many women only want money. The people who work there are great.
***I ate at a restaurant called Le Petite Francois. It is a French cuisine, very small place. Tucked in the corner 1 minute drive down the road. Short walk. Fabulous food. I am sorry I ate there late in the week. I would have eaten there everyday. Hard to find and the people at the hotel didn't know of it. My taxi driver who took me on a tour was friendly and helpful. Nelson Minner. He knows where Francois is.
Posted by Karl, from New Jersey, USA on Nov 25, 2015
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Comment from Hotel Management
Nov 28, 2015
by Quality Manager DR
Dear guest,
Thank you for staying with us. We are happy to read that overall you enjoyed you holidays. For us is very importanto to accomplish our guest's expectations and try to satisfy their needs while they are in our care.
Morover, thanks for express us your disagreements, we have shared with the management who will strive to enhance the service.
Once again, thanks and we hop eto serve you again.
Regards,
Quality Manager DR
1 out of 5
Worse hotel stay.
Pros:The staff were friendly
Cons:Less mosquitos.
Location:It was on the beach.
Booked 1 king bed per person. Total of 3 adults and was placed in one room with two full size bed and one small single bed. We felt crammed in the small room. I have heard of hotel pricing based on double occupancy instead I received triple occupancy at full pricing. Originally we were told we booked in a one room king size bed and when I questioned the accommodation the hotel could only give us one room with two full size bed and one single bed. The room was not large enough for 3 adults. My 27 year old daughter should have gotten her own room and I would not have mind sharing one room with my mother. There was a lizard in the room and mosquitos especially in the bathroom. When we requested bottle water we were given 3 sixteen ounce water bottle per day and when we asked for more we were told we were given 3 bottles already. Unbelievable 3 adults and the youngest was 27 years old and they expected us to do ok with 1 water bottle per day. I would never recommend this hotel to anyone.
Posted by Carolyn, from Florida on Oct 25, 2015
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Comment from Hotel Management
Oct 27, 2015
by Quality Manager DR
Dear guest,
We are extremely sorry to read that we failed trying to fulfill your expectations; we are more than mortified to read about your uncomfortable experience. Rest assured that your feedback has been addressed to the management and they will strive to avoid this happen again.
It was a pleasure to have you as our guest.
Sincerely,
Quality Manager DR
5 out of 5
Nice hotel, excellent
Excellent place to relaxing,
Food Excellent
Nice Pool
Posted by w on Jul 6, 2015
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Comment from Hotel Management
Jul 21, 2015
by Quality Manager
Dear Guest,
Thank you very much for your input, we are looking forward to your next visit.
Best Regards,
Quality Manager
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Activities and facilities/equipment Water activities
Kayaking
Land activities
Fitness facilities
Lessons/classes/games
Aerobics
Kids' club
Supervised activities for children between 4 and 12 years old
Entertainment
Onsite entertainment and activities
Access to onsite clubs
Not included
Motorized water sports
Laundry/dry cleaning services
Spa/beauty facilities and services
Property Features
Iberostar Costa Dorada All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Iberostar Costa Dorada All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like scuba diving and kayaking. There are 5 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary children's club, an outdoor pool, and a children's pool. Free self parking is available.
516 guestrooms or units
3 levels
9 buildings
5 dining venues
2 bars by the pool
6 bars or lounges
6 conference rooms
Built in 1999
Nightclub
Bar on the beach
Swim-up bar
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Beach lounge chairs
Umbrellas for the beach
Umbrellas for the pool
Conference center
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Concierge
Wedding services available
Pool or billiards table
Garden
Beauty salon
ATM
Onsite shopping
Family Friendly Amenities
Family Property
Free WiFi
Children's pool
Supervised childcare/activities (free)
Outdoor tennis court
Children's club (free)
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Playground on site
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Puerto Plata (POP-Gregorio Luperon Intl.) (15.3 km / 9.5 mi)
Parking: Free self parking
Room Amenities
Iberostar Costa Dorada All Inclusive offers 516 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Puerto Plata resort provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony
Stocked minibar (free)
Flat-screen television
Satellite channels
Coffee maker
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Nightly turndown service
Childcare in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Exterior corridor access
Air conditioning
Ceiling fan
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Food & Drink
El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Sakura - This theme restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.
La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
El Rodizio - This restaurant specializes in Brazilian cuisine and serves dinner only. Reservations are required.
A health club is featured at the hotel. In addition to an outdoor pool, other recreational amenities include a sauna, a fitness facility, a pool, and tennis courts. The recreational activities listed below are available either on site or nearby; fees may apply.
Playground on site
Fitness classes on site
Basketball on site
Scuba diving on site
Beach volleyball on site
Kayaking on site
Yoga classes/instruction on site
Spa Services
Spa tub in spa
Steam room in spa
Manicures and pedicures
Body wraps
Body treatments
Facial treatments
Aromatherapy treatments
Massages
Accessibility
If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.
Roll-in shower
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pets
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Awards & Affiliations
Green / Sustainable Property This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
