"The staff is awesome. Everyone was extremely friendly and so helpful. The staff truly makes you feel welcomed. However the resort needs to be upgraded ... " More

By a verified traveler on Tue 28 Mar 2017

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Hotel Description

An all-inclusive stay in Puerto Plata awaits you at VH Gran Ventana Beach Resort - All Inclusive. Within a 5-minute stroll you'll find Playa Dorada Golf Club and Playa Dorada within a 15-minute walk. Highlights at this beachfront resort include 4 restaurants, 2 outdoor swimming pools, and 5 bars/lounges.

All 506 rooms feature flat-screen TVs with cable channels, and you can enjoy balconies, WiFi, and free bottled water. Minibars, ceiling fans, and hair dryers are also available.

The buffet restaurant, Las Almejas, is open for breakfast, lunch, and dinner. The resort's own beach bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite free kids' club and fitness center. Business travelers can take advantage of conference space and a meeting room. Additionally, you'll find a free manager's reception, an outdoor tennis court, and a sauna. Free buffet breakfast is available. There's also free self parking, along with the convenience of car rentals on site.

Attractions within a 30-minute drive of this 4-star Puerto Plata resort include Fort San Felipe and Ocean World Adventure Park.

VH Gran Ventana Beach Resort - All Inclusive ratings based on 22 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0
2 out of 5

Extremely disappointing

Pros: The staff
Cons: cleanliness, shows, activities, please remodel or update!, liquor
Check in/checkout was a breeze and the staff is very friendly. The room could of used an extra cleaning. I heard another guest complaining of room cleanliness and when I mentioned it towards the end of our stay the front desk staff asked if I had requested my room to be cleaned when I arrived! I should arrive to a clean room. The resort definitely needs plenty of remodeling. There is not much to do on the resort after 9pm. The "shows and activites" are not entertaining whatsoever. I suppose if you have children or an elderly couple, it could fit your needs. Although I did not travel with my child, I took a peek into the kids room and I was not impressed. I would never leave my child there. Towels! Why is it so difficult to get a towel. We had to carry around a towel card to get one blue towel. At one point, I told a staff member I would be back for a towel and he clearly stated, "Get a towel now because there might not be any towels left later on!" I asked for extra towels for my room and the staff would not give it to me unless I immediately gave them the other towels from the room. The food was a hit or miss. The liquor was horrible except from the Brugal but that was tiresome after some time. Luckily the staff was really kind and helpful during our stay. I would never go back to this resort nor would I recommend it to anyone.

Posted by , from Bronx, NY on Aug 13, 2017

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1 out of 5

Nightmare in the Caribbean

First night we arrived bathroom Tower falling off door will not close to the balcony bed all full of stains a lot of mold in the room and blood in one of the pillows telephone did not work in the room if you need to use the safe you need to rent the lock for 3 dollars a day . we changed 3 times in this hotel 3 different rooms ,2120, 2132,1144 I was just trying to make the best for what I have but it was very difficult and the conditions and the help that I got . I will not recommend this hotel

Posted by , from Rhode island on Aug 2, 2017

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4 out of 5

Amazing Staff ❤....Resort Needs minor upgrades..

The staff is awesome. Everyone was extremely friendly and so helpful. The staff truly makes you feel welcomed. However the resort needs to be upgraded.

Posted by , from New York on Mar 28, 2017

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5 out of 5

Beautiful resort, safe and friendly staff

You really become close with the staff at VH Gran Ventana. Everyone is genuinely kind. It is within a gated community shared with other resorts so my friends and I (all in our early 20's) really felt it was a safe and enjoyable atmosphere. The service was also very much a 5 star experience!

Posted by , from Toronto on Feb 28, 2017

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3 out of 5

Nice hotel but....

The hotel is nice , very clean but they need to work on the staff in the bufett . They only serve cofee one time or water and i waited more than 15 min to get some attention to have extra cofee . The animation team needs to work a little better . This hotel is not for age group 20-35 . You are on vacation and the last show finish at 10:30pm no fun after 9pm

Posted by on May 23, 2016

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Comment from Hotel Management

Aug 5, 2016 by The Management

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4 out of 5

Cozy resort close to the beach.

Pros: We always had lots of hot water for our showers after the beach and our room was cleaned daily with regular supplies and towels.
Cons: . The only complaint I would have is that the bed was very hard and not very comfortable and I found it difficult to get comfortable.
Location: We are beach people and loved being able to walk quickly to the beach daily. Everything was so accessible and close as far as buffets, restaurants etc
We really enjoyed our stay at the Gran Ventana Beach Resort. Everyone was very friendly and it was easy to meet fellow Canadians and make new friends. The food was good and sometimes they would warm the plates. Dinner plates were not warmed and so food would cool off more quickly. . The only complaint I would have is that the bed was very hard and not very comfortable and I found it difficult to get comfortable. Otherwise, a really great time at a wonderful resort and we may even consider returning one day. Just hope they upgrade their mattresses if at all possible.

Posted by , from Ontario on Mar 24, 2015

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3 out of 5

Nice, decent clean resort but not 4 stars...at least in USA.

Gran Ventana is a nice, clean place with good fresh food. We booked a junior suite. When we walked in our bathroom floor was filled with water but that was a PRO in my opinion because of how it was handled. Immediately maintenance came and suggested we move. Five minutes later guest services called and told us the bellman would be right up to move us to a new room. We were moved to an ocean front junior suite in a nice quiet location as requested. After we arrived in the room the guest services person called to see if everything was ok. We told her our sliding door to the balcony was broken and she sent up a repair person immediately and they fixed the door. The junior suite was nice and clean, a bit dated but generally nice. BEDS. I had read about the hard beds but figured "how bad can they be?". Well they were really bad. Hard as a rock. We got a bunch of pillows and two extra blankets which we put under the sheets to make the bed a bit softer. They should definitely change out the mattresses. WIFI. If you want wifi and need it for your job as my husband does...he is in sales....well the free wifi in the lobby is sporadic at best. If there are a lot of people in the lobby using it it falls off and you keep having to go to the desk to get new codes. They don't use the same code for everyone for each day....it's a bunch of different ones. You can't get wifi in your room even if you pay for it even though that's what we usually do when we travel. BEACH. Beautiful beach with large walkable area which we enjoyed. Beach vendors were all over the place but were not pushy and if you said no they didn't drive you crazy. I did buy a couple things and got good deals. Water was cleared of rocks in large areas. You could walk around the corner and get catamaran or jet ski rentals. Very nice. AREA. The area was not as we thought it would be with lots of resorts and the mall to walk through. Oh yes they were there but many of the resorts were out of business. It wasn't what we thought. The mall had shops that contained mostly the same stuff except for a few upstairs shops that were a little better. FOOD. We ate at the three gourmet rooms which were very good with good service. Food in all of those restaurants as well as the buffet was fresh, cold when it was supposed to be and hot when it was supposed to be. Favors were all nice. I did read that the buffet didn't change food very often and thought it was probably similar to other places where we have stayed. However the food really was the same for most all meals. No special dinners at the buffet or theme nights. One thing was awesome and that was the guy who cooked the fresh eggs in the morning. He was amazing and omelette, egg whites, over easy were all excellent. Not that there was anything wrong with the food it was just boring in the buffet. They could easily fix this. ENTERTAINMENT. They could easily step up the entertainment without much cost. It was really lame. During the day there was a basketball toss and a couple bingo type games. Very little games or water sports in the pool. I only saw water aerobics one time and they did it in the shallow area of the pool where everyone could look at you bouncing up and down. They could do some painting classes, water events, bubble events during the day that wouldn't cost much. At night it was really bad. One night they had some little kids on the stage doing the chicken dance. It was awful. We usually just sat around and had an after dinner drink then went to our room and sat on the porch listening to waves. Not that that wasn't wonderful because it was. BOTTOM LINE. Gran Ventana was a nice clean place with good food and nice staff. Very friendly. Grounds were nice. It is not a 4 star in the US. It's a 3 star that could be much better with upgrades to the beds, entertainment and wifi. If they changed up the buffet food a bit more the food would definitely be a 4 star. All in all a good place to go for a really reasonable price which is what we were looking for. Would we go back? Not without some changes. But we're we sorry we went? No....

Posted by , from Pennsylvania, USA on Feb 2, 2013

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3 out of 5

This hotel served the purpose...providing proximity to the beach

Pros: Free breakfast, Free Internet
Cons: Poor breakfast, slow internet, food was bad overall
The hotel itself was very average in terms of comfort and cleanliness. The best part was the proximity to the beach, and the various activities that could be organized without leaving the property. The food that was part of the all-inclusive package was pretty awful though, and we found ourselves eating out as much as possible.

Posted by on Jan 8, 2013

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5 out of 5

Beautiful Hotel, GREAT LOCATION!!

Pros: Free breakfast, Close restaurants, Quiet
This place was amazing, next to the beach. We found a new spot for the two of us. The people were very polite and for the food, we had 3 restaurants to choose. Room, bathroom and everything else were always clean. For entertainment they had many, as well as excursions. I highly recommend It. To secure our documents we had a private locker. We Will stay again for sure

Posted by , from New York, NY, USA on Nov 14, 2012

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2 out of 5

This hotel was a disappointment.

Pros: Quiet
Cons: Poor breakfast, dirty, food was bad
In a nutshell - Food was not good at all, service and entertainment was non existent and there were roaches and lizards in our room. On the bright side however, the beach was nice.

Posted by , from New York, USA on Aug 23, 2012

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About the VH Gran Ventana Beach Resort - All Inclusive

Location Playa Dorado, Puerto Plata, Puerto Plata

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (some restrictions)
  • Limited gourmet or à la carte dining

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Snorkeling
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

  • Aerobics
  • Dancing
  • Language

Kids' club

  • Supervised activities for children between 4 and 12 years old

Not included

  • Golf green fees
  • Motorized water sports
  • Scuba-diving certification
  • Tennis racquets
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

Property Features

VH Gran Ventana Beach Resort - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Bring your whole family to VH Gran Ventana Beach Resort - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary children's club, and a children's pool. Free breakfast is served, and guests can also enjoy a free manager's reception. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a swim-up bar. WiFi is available in public spaces for a fee. This all-inclusive resort also offers an outdoor tennis court, a sauna, and a fitness center. Free self parking is available.

  • 506 guestrooms or units
  • 3 levels
  • 3 buildings
  • 4 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Manager's reception (free)
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Onsite shopping
  • Bellhop

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis court
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Playground on site
  • Free cribs/infant beds


Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)


Free self parking


  • Airport: Puerto Plata (POP-Gregorio Luperon Intl.) (15.3 km / 9.5 mi)
  • Parking: Free self parking

Room Amenities

VH Gran Ventana Beach Resort - All Inclusive offers 506 air-conditioned accommodations with minibars and complimentary bottled water. Rooms open to balconies. 42-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. This Puerto Plata resort provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Minibar
  • Flat-screen television
  • Cable channels
  • Bathtub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast. The resort hosts a free manager's reception daily.

Las Almejas - Overlooking the pool and garden, this buffet restaurant serves breakfast, lunch, and dinner.

Octopus Gormet Restaurant - This restaurant specializes in Caribbean cuisine.

Sapore di Mare - This restaurant specializes in Italian cuisine.

Ocean Grill - This restaurant specializes in seafood.

Nearby Activities

An outdoor tennis court and complimentary bicycles are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center. Children under 12 years old are not allowed in the swimming pool without adult supervision. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Game viewing nearby
  • Free bicycles on site
  • Game drive nearby
  • Water skiing nearby
  • Safari nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Tennis lessons on site
  • Beach volleyball on site
  • Volleyball on site
  • Kayaking on site
  • Windsurfing nearby
  • Playground on site
  • Rafting nearby
  • Sailing on site
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Hotel Policies


  • Check-in time ends at 11:30 PM
  • Check-in time starts at 3 PM


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 10 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 10 per day (rates may vary)
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gran Ventana All Inclusive
  • Gran Ventana Beach Resort
  • Gran Ventana Beach Resort All Inclusive
  • Gran Ventana Resort
  • VH Gran Ventana All Inclusive
  • VH Gran Ventana Beach
  • VH Gran Ventana Beach Puerto Plata
  • VH Gran Ventana Beach Resort All Inclusive
  • VH Gran Ventana Beach Resort All Inclusive Puerto Plata

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.