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4.4 out of 5

"Great place to stay. Question a $9:95 charge to my credit card. I did not purchase anything at the hotel and received no receipt when I checked out. " More

By a verified traveler on Tue 29 May 2018

Hotel Description

3-star guestrooms with comfy beds

In suburbs

Within 2 miles (3 km) of this Gilbert hotel, you'll find Mercy Gilbert Medical Center and SanTan Village Marketplace. Also, SanTan Village is within 2 miles (3 km) and AZ Ice is within 6 miles (10 km).

Free shuttle, parking

This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Unwind with a drink at the bar/lounge and enjoy perks like free self parking and a free area shuttle.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 127 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Sofa beds, sitting areas, and refrigerators are also available.

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$109* Per night/room Oct 27 - Oct 28

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds (High Floor)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Place Gilbert ratings based on 32 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Place Gilbert

Everyone (18) Couples (4) Family (5)
4 out of 5
The rooms were nice and big. Very spacious. Unfortunately, our room was dirty. Side tables were not clean and also the bedding were worn. I also didn’t agree that breakfast should have been additional cost unless it was by menu.

Posted by on Oct 14, 2019

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Comment from Hotel Management

Oct 15, 2019 by Sirena, FOM

I am so sorry to hear you experienced such cleanliness issues during your stay. I would love to hear more about the issues you experienced; please don't hesitate to reach out.

4 out of 5

Posted by on Sep 4, 2019

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Comment from Hotel Management

Sep 6, 2019 by Sirena B. -Front Office Manager

Thank you for your positive review! I am so glad that we were able to meet your expectations. We look forward to WOWing you the next time you are in Gilbert!

5 out of 5
Nice place, the air in the room was not that great tho.

Posted by on Aug 16, 2019

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Comment from Hotel Management

Aug 17, 2019 by Sirena

Thank you so much for your feedback! I will be sure to address your concerns about the air with the maintenance supervisor. I hope you will keep us in mind for your future stays.

4 out of 5
I liked our room. Was upset when I realized they had double charged my debit card and it was going to take a week to get credit back.

Posted by on Apr 22, 2019

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Comment from Hotel Management

Apr 23, 2019 by Maya M

Thanks for staying with us.I do apologize that your reservation was over authorized. Your feedback will be addressed directly with our staff to ensure that this doesn't happen again in the future. We work hard to make our guests happy and appreciate your feedback!

5 out of 5
I like that its pet friendly. We didnt bring pets but enjoyed seeing others and like having the option

Posted by on Apr 20, 2019

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Comment from Hotel Management

Apr 21, 2019 by Maya M

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

5 out of 5

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 4, 2019 by Nick

Thank you for your review from your recent stay with us ! We are thrilled to see that you enjoyed your stay and we are looking forward to your return with us.

2 out of 5
During our 5-night stay, we had extremely minimal housekeeping and every day had to ask for more towels, etc. The floor definitely had not been vacuumed in quite some time. There was a bottle cap on the floor by the window the entire time, and I stepped on a sharp object. When we told them about these things EVERY DAY, it wasn't until the last day that someone came up and vacuumed. Then, they accused us of having our Do Not Disturb sign up -- wrong! We left the room every day by 11 a.m. Perhaps the final straw was when they threw out my personal soap. The light by the bed never worked, which we told them about every day. I could go on and on, but I want to add that we have stayed at this hotel numerous times and at Hyatt Place hotels in various cities. This was horrible. Plastic knives and forks for breakfast, empty beverage pitchers at breakfast. If you like Hyatt Place -- go to the one in Emeryville, Cali. -- AMAZING!

Posted by on Mar 20, 2019

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Comment from Hotel Management

Apr 30, 2019 by Nick

Thank you for your review, I would like to sincerely apologize for the inconvenience you experienced during your stay with us.Guest satisfaction is one of our top priorities and I apologize we failed that with you. I hope you can give us another opportunity to service you in the near future.

5 out of 5
The facility was older but kept in good condition, Our main reason for loving this place was the staff! So friendly and helpful! Thank you Adriana, Akysha ,Cheyenne, Daniel, Marco, and Joe!!!

Posted by on Mar 9, 2019

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Comment from Hotel Management

Mar 14, 2019 by Nick

Thank you for your review from your recent stay with us. We are thrilled to see you enjoyed your stay and look forward to your future reservation with us.

3 out of 5
This is the second time we have stayed here and I felt it had declined in a few areas. Staff are all excellent, friendly, courteous and helpful. The breakfast is good if you get there early enough otherwise they tend to run out of items (decaf coffee, bacon, oatmeal, potatoes to name a few) within 30 - 45 mins of when they stop serving. We were disappointed. the house keeping staff weren't consistent with leaving towels, etc. One day would be 3 next 1. It's a great central location but probably wouldn't stay again.

Posted by on Feb 13, 2019

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Comment from Hotel Management

Feb 25, 2019 by Nick

Thank you for your review ! Feedback from our guest is the strongest tool we have to make positive changes within our hotel. I do apologize for the inconvenience you experienced with our breakfast and housekeeping staff. As we are in the process of building a new and better departments I hope you can give us another opportunity to service you in the near future.

4 out of 5

Posted by on Dec 10, 2018

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Comment from Hotel Management

Dec 12, 2018 by Nick

Thank you for your review ! We hope to be seeing you soon in the near future.

Property Features

Hyatt Place Gilbert offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 1100 square feet (99 square meters). The business-friendly Hyatt Place Gilbert also features coffee/tea in a common area, complimentary newspapers in the lobby, and dry cleaning/laundry services. A free area shuttle within 5 mi is available. Free self parking is available. This 3-star Gilbert hotel is smoke free.

  • 1 building
  • 127 guestrooms or units
  • 6 levels
  • 1100 sq ft of conference space
  • 99 sq m of conference space
  • Built in 2009
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Sofa bed
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Mesa, AZ (AZA-Phoenix - Mesa Gateway) (9.6 km / 6 mi)
  • Property shuttles: Free area shuttle within 5 mi
  • Parking: Free self parking

Room Amenities

Hyatt Place Gilbert offers 127 air-conditioned accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with queen sofa beds. Pillowtop beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Sitting area
  • Pillowtop beds
  • Pull-out sofa bed
  • In-room dining (late night)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 9:00 AM.

Hyatt Place Gilbert has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Skydiving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Minimum check-in age is 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 9.00 for adults and USD 0 for children (approximately)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gilbert Hyatt Place
  • Hyatt Place Gilbert
  • Hyatt Place Hotel Gilbert
  • Hyatt Place Gilbert Hotel Gilbert
  • Hyatt Place Gilbert Hotel
  • Hyatt Place Gilbert Hotel
  • Hyatt Place Gilbert Gilbert
  • Hyatt Place Gilbert Hotel Gilbert

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
url importing https://www.travelocity.com/Phoenix-Hotels-Hyatt-Place-Gilbert.h2668054-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.