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"Understaffed. Very difficult to reach someone at the front desk by telephone. No staff available for room service. Requested a room change immediately ... " More

By a verified traveler on Thu 24 Mar 2022

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Hotel Description

4-star hotel near Old Town

In suburbs

You'll find Old Town and Scottsdale Fashion Square within a 15-minute walk of this Scottsdale hotel. Scottsdale Waterfront and Western Spirit: Scottsdale's Museum of the West are also within 2 miles (3 km).

2 outdoor pools

2 outdoor pools, an outdoor tennis court, and a 24-hour gym are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the spa tub and perks like free self parking and a free area shuttle.

2 Queen Beds Nonsmoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$199* Per night/room Oct 2 - Oct 3

Room, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Sleeper Sofa Beds, Non-Smoking

Bed Count room.options.bedSize.SofaBed Maximum Occupancy 2 Max

One Bedroom Suite, One King Bed, Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Queen Bed Non - Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

DoubleTree Resort by Hilton Paradise Valley - Scottsdale ratings based on 22 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree Resort by Hilton Paradise Valley - Scottsdale

Everyone (10) Couples (4) Family (6)
2 out of 5

Posted by on Apr 30, 2022

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3 out of 5
Understaffed. Very difficult to reach someone at the front desk by telephone. No staff available for room service. Requested a room change immediately after check-in due to location. Was told that the hotel was completely sold out and because we checked in an hour before the official check in time the room was the only one available. Was told 3 separate times that because we booked through a third party (Travelocity) there was nothing that could be done and we “got what we paid for”.

Posted by on Mar 24, 2022

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Comment from Hotel Management

Apr 28, 2022 by tc

Thank you so much for your feedback, we are so sorry to hear that you experienced so many issues while a guest in our resort. We are working to improve the services we provide out guests. We sure hope that you will give us another opportunity in the future to make your day.

5 out of 5
Pleasant stsy

Posted by on Mar 4, 2022

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Comment from Hotel Management

Mar 9, 2022 by Hotel Management

Thank you for your 5 star rating! Come back soon!

5 out of 5

Posted by on Dec 3, 2021

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Comment from Hotel Management

Jun 4, 2022 by Doubletree

Thank you for sharing your feedback with us, we are always looking for ways to improve our guests' experience. We're happy to hear you enjoyed your stay and hope to see you back in the future.

5 out of 5

Posted by on Oct 17, 2021

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Comment from Hotel Management

Jun 4, 2022 by Doubletree

Thank you for sharing your feedback with us, we are always looking for ways to improve our guests' experience. We're happy to hear you enjoyed your stay and hope to see you back in the future.

2 out of 5
the room smelt really bad and moldy it was terrible

Posted by on Oct 9, 2021

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Comment from Hotel Management

Oct 14, 2021 by Jeff Garrett - General Manager

Thank you for taking the time to send us a review. We’re very sorry your experience at our resort did not meet your expectations. We certainly hope you’ll give us another chance in the future. Kind Regards, Jeff Garrett General Manager

5 out of 5
very close to shopping center. nice hotel resort. i wish i could have stayed more days to take advantage of the pool.

Posted by , from JUAREZ on Sep 29, 2021

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Comment from Hotel Management

Sep 29, 2021 by Jeff Garrett - General Manager

Thank you for the "5 out of 5" review and we would have liked you to stay more days as well. We look forward to welcoming you back with us very soon.

5 out of 5
Always a great place to stay

Posted by on Jul 20, 2021

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Comment from Hotel Management

Jul 27, 2021 by Jeff Garrett - General Manager

Thank you for your wonderful comment and for your continued patronage. We very much look forward to having you back with us. Thank you again for sharing!

1 out of 5

Posted by on Jul 13, 2021

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Comment from Hotel Management

Jul 27, 2021 by Jeff Garrett - General Manager

Thank you for taking the time to share your experiences with us. I do apologize that your staff was less than satisfactory. We do hope you will give us another opportunity in the future.

1 out of 5
WIFI didn’t work, TV wouldn’t turn on, I was called rude when I cancelled the maintenance fix on the TV after waiting for an hour and a half. Property is just too old, would not stay again.

Posted by on Jun 16, 2021

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Comment from Hotel Management

Jun 22, 2021 by Jeff Garrett - General Manager

Please accept our sincerest apologies for the number of inconveniences you experienced during your recent visit with us. I have shared your comments with my management team and we have addressed your concerns.

About the DoubleTree Resort by Hilton Paradise Valley - Scottsdale

Location 5401 N Scottsdale Rd, Scottsdale, AZ 85250

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

DoubleTree Resort by Hilton Paradise Valley - Scottsdale offers its guests 2 outdoor swimming pools, an outdoor tennis court, a spa tub, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 40000 square feet (3716 square meters) and includes conference space. A children's pool, a 24-hour fitness center, and a terrace are also featured at the business-friendly DoubleTree Resort by Hilton Paradise Valley - Scottsdale. An area shuttle within 3 mi and a shopping center shuttle are free. Free self parking is available. This 4-star Scottsdale hotel is smoke free.

  • 378 guestrooms or units
  • 2 levels
  • 40000 sq ft of conference space
  • 3716 sq m of conference space
  • Built in 1984
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 1
  • Free area shuttle
  • Laundry facilities
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Property shuttles: Free area shuttle within 3 mi and shopping center shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

DoubleTree Resort by Hilton Paradise Valley - Scottsdale offers 378 accommodations with safes and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Asadero - This bar serves breakfast, lunch, and dinner. A children's menu is available. Happy hour is offered.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Basketball on site
  • Playground on site
  • Racquetball/squash on site
  • Hiking/biking trails nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per pet, per stay
  • Weight limit: 75 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 17
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 30.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Internet access
  • In-room bottled water
  • Parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 25 per person (approximately)
  • Valet parking fee: USD 15 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 15 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Resort Hilton Hotel Paradise Valley-Scottsdale
  • DoubleTree Hilton Paradise Valley-Scottsdale
  • Hotel Valley-Scottsdale
  • DoubleTree Resort Hilton Hotel Paradise
  • DoubleTree Resort Hilton Paradise Valley Scottsdale
  • DoubleTree Resort Hilton Paradise
  • DoubleTree Hilton Paradise Valley Scottsdale
  • Doubletree Scottsdale
  • Doubletree Paradise Valley Hotel Scottsdale
  • DoubleTree Hilton Paradise
  • DoubleTree Resort by Hilton Hotel Paradise Valley Scottsdale
  • DoubleTree Resort by Hilton Paradise Valley Scottsdale
  • DoubleTree Hilton Parase
  • Doubletree Scottsdale
  • DoubleTree Resort by Hilton Paradise Valley Scottsdale
  • DoubleTree Resort by Hilton Paradise Valley - Scottsdale Hotel

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.