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"Great stay "

"Stayed their twice absolutely Love the place everything is close by "

"Wonderful experience overall!! Amazing staff, clean property, delicious food. "

"Our stay at the Marina Tower was fine, but overall the resort feels dated and lacks anything truly memorable. What we liked: * Renaissance Island is the highlight. It’s beautiful, with calm, clear water and plenty of tropical fish. We had several great beach days there. * The boat rides to the island were a fun touch. The drivers were consistently friendly and added to the experience. * The renovated marina pool area feels modern and well done. * Housekeeping was excellent. Our room was cleaned thoroughly and consistently without disruption. What we disliked: * Food on Renaissance Island is underwhelming, and service is extremely slow. The resort would benefit from simple, quick “beach food” options. * The push for reusable water bottles feels poorly executed. There are no self-service refill stations on the island or at the marina, and some staff make refilling water unnecessarily difficult. * There is a surprising lack of ice cream anywhere on the property. No stand by the pools or on the island feels like a missed opportunity. * Service overall was inconsistent. Some staff went above and beyond, while others were noticeably rude. Checkout at the front desk was especially disappointing. * We were never given a schedule of resort activities at check-in and only discovered them toward the end of our stay."

"I’ve been to many Caribbean all-inclusive resorts, and they always had a very friendly activity staff over here. We never met one of them. They never said what the activities were gonna be and so we missed them although they were not many as you walked through the lobby, I feel that no one was very friendly. The place was gorgeous. The food was excellent, but the the ambience of the staff was not except for the bar people. We also had a problem trying to get our money back for a person that did not show up. They said we had to go to Expedia in. Expedia said we had to go to the Rio here it is we are home and still no answer that was $2200. I don’t know about you but that was a lot of money for us. I wish someone would help us with this. We’d be very helpful and I would change this review in a moment because the worst thing was not getting a $2200"

"The staff were very friendly."