Book Hotels in Otzolotepec

"This hotel was by no means 4 stars. The water from the shower leaked from under the door and flooded the bathroom with each use. Although we specified a queen bed the bed was at best a full and had only 2 small pillows. Even when the do not disturb sign was on the door the cleaning staff insisted on banging on our door several times at 8am, and once even just barging in. The sound from the hallways carried under the doors and talking by staff and neighboring rooms woke us up several times before 7am. Overall the hotel was very dark and dated and with the pool and hot tub being out of service there was very little to look forward to or enjoy at the hotel."

"Well located, all that you need, and staff very friendly"

"Great location; the staff allowed us to check in before 3 pm which was great . The only thing they could improve is the bathroom, the faucet and shower looks a little bit old . Other than that, our experience was great."

"The shower was in really bad condition Floor tiles in the ahower dull of black mold Really uncomfortable Water flow from the shower really slow In general the washroom was not in a good shape "

"The hotel is functional. Period. Not so many amenities, the location it's good however rooms are outdated and in less than acceptable condition. Bed is comfortable, staff is nice and friendly in majority. Rooms are loud meaning you WILL hear what's happening next door. Cheap but again, you get what you pay for. They definitely have awesome photographers because rooms don't look like in the pictures. They are smaller. "

"The room itself had a nice view and balcony but there were scuffs everywhere, hole in the bathroom floor, and little flies in the shower when we got there. We paid extra for an upgrade and didn’t feel like much of an upgrade other than a better view. The bed was uncomfortable and pillows were terrible! We requested an extra pillow and we were told they did not have any. We decided to check out the rooftop finally since it was closed 2 days in a row for a private party and there were no propane tanks to turn on the fire pits and no one there to order a drink since again the rooftop was closed 2 days in a row of course both days of the weekend and rooftop being on the 14th floor which is the floor we were staying at, it was super loud the music was blasting could hear it to our room and all the drunk people screaming in the halls after the party while we were trying to sleep. We understand the noise of the city itself but to have to deal with drunk people and loud music down the hall 2 nights in a row that sucked! And on checkout day after paying late checkout we had the cleaning lady banging on our door at 12 when check out was at 1 and she stood at the door waiting for us until we left because someone else was checking in at 3. Overall the experience was not the best. It has potential it’s in a good location and has a great view of the city from the balcony with a beautiful rooftop but not much going on up their either."