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4.7 out of 5

"Excellent experience. Concierge very Helpful and nice!! People in reception not so nice. Tried to make us get another room with a higer price, even ... " More

By a verified traveler on Tue 14 Feb 2017

Hotel Description

Family-friendly 5-star hotel near Parque Zoologico de Chapultepec

In shopping district

Within a 10-minute walk of this Polanco hotel, you'll find Chapultepec Park and Avenida Presidente Masaryk. French Embassy and Auditorio Nacional are also within half a mile (1 km).

Onsite dining, 3 outdoor tennis courts

This hotel features 3 restaurants, 3 outdoor tennis courts, and an indoor pool. Families will appreciate the onsite laundry facilities, kid-friendly dining, and in-room childcare. Enjoy the 24-hour fitness center and perks like free WiFi.

Free Internet, comfy beds

The 755 individually decorated guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Other amenities include 24-hour room service, minibars, and LCD TVs with cable channels.

Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
$159* Per night/room Nov 1 - Nov 2

Regency, Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Park View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Room, 2 Twin Beds, Park View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Club Room, 2 Twin Beds (High Floor)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hyatt Regency Mexico City ratings based on 14 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hyatt Regency Mexico City

Everyone (8)
5 out of 5

Posted by on Sep 3, 2019

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5 out of 5

Posted by on Aug 7, 2019

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5 out of 5

Posted by on Jun 3, 2019

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5 out of 5

Posted by on Sep 26, 2018

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5 out of 5
Hotel room was clean and spacious. Bathroom was quite large and shower head was awesome. However, lighting was horrible and the pillows were paper thin. If we wanted different pillows or I wanted a better lighted mirror to do my makeup we had to pay.

Posted by , from Los Angeles, CA on Jul 22, 2018

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5 out of 5

GREAT HOTEL

Pros: location, and ambiance comfort in rooms although a little run down
Cons: run down rooms
Location: lots to do, restaurants, bars, museums, parks
Excellent experience. Concierge very Helpful and nice!! People in reception not so nice. Tried to make us get another room with a higer price, even though ours was paid already. Told us there were no rooms in a higer floor unless we paid. However a couple that was travelling with us and did their check in 3 minutes later got a much higher floor.

Posted by , from GUATEMALA on Feb 14, 2017

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5 out of 5

Exceptional hotel with amazingly friendly staff

Pros: No flaws
We loved everything about our visit - will definitely come back. Highly recommended, great neighborhood, restaurants, exceptionally friendly people. We loved everything about our visit - will definitely come back. Highly recommended, great neighborhood, restaurants, exceptionally friendly people.

Posted by , from Illinois on Jan 11, 2017

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4 out of 5

The worst service

Pros: the facilities and the location is perfect. This was my first time at the hotel but will be the last.
Cons: the staff service and food is very very bad
Location: the location is perfect, is not a hotel to enjoy but to sleep only.
the food was not good, and every time I ordered room service the charge was different which I never quite understood why and when I asked if the tip was included ( this happened twice) the waiter implied it wasn't so when I checked of course it was included. The staff service was terrible, not kind, if I ask for something I had to remind them or they never did bring what I ordered.

Posted by , from Miami on Nov 30, 2015

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5 out of 5

Is so nice

Pros: Free breakfast, Close restaurants, Quiet
Cons: No free Internet
The Food is excelent, the ubication is more tahn great!

Posted by , from San Antonio TEXAS on Apr 5, 2012

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5 out of 5

Most comfortable bed ever!

Pros: Close restaurants, Quiet, free parking, location
I recently stayed at Nikko Mexico City and I had an incredible experience. The rooms are so comfortable and they have everything you can ever need during your stay. The bathrooms have a very good size, are extremely clean (including the bathtub) and best of all they provide you with Bvlgary amenities. I cannot talk enough about how comfortable the bed was, it was great to come back to the hotel after a long day in the city to that wonderful bed. I also loved the decoration at the lobby, they have art from one of my favorite Mexican artist (Sergio Bustamante). And well you cannnot beat its location, since Polanco is one of the best neighborhoods in the City. The breakfast buffet is awesome, they have a lot of dishes you can choose from including traditional cuisine. I only regret not staying at a Nikko category which would have given me free Internet (which gets expensive if you have to use it every day) and access to their executive lounge, where I could have had a free daily american breakfast + drinks during the evening. The service throughout the hotel is also professional and error free. I would definitely stay at Nikko again.

Posted by , from Dallas, TX, USA on Feb 8, 2012

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Property Features

As a guest of Hyatt Regency Mexico City, you'll find an indoor pool, outdoor tennis courts, a sauna, and a 24-hour fitness center. There are 3 restaurants on site, along with a coffee shop/café. A business center and limo/town car service are available. Public spaces have free WiFi and wired Internet. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury Hyatt Regency Mexico City. For a fee, parking is available. This 5-star Mexico City hotel is smoke free.

  • 1 building
  • 755 guestrooms or units
  • 38 levels
  • 3 dining venues
  • Built in 1987
  • Coffee shop
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Outdoor tennis courts - 3
  • Laundry facilities
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Mexico City, Distrito Federal (MEX-Mexico City Intl.) (17.8 km / 11.1 mi)
  • Train station: Mexico City Buenavista Station (7.1 km / 4.4 mi)
  • Metro station: Auditorio Station (0.6 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hyatt Regency Mexico City offers 755 air-conditioned accommodations with minibars and video-game consoles. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Mexico City hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Select Comfort beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Pillow options
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Gaming console
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.

RULFO - This restaurant specializes in Latin American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

YOSHIMI - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

TEPPAN GRILL - This fine-dining restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

AMADO - Onsite coffee shop.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include outdoor tennis courts, an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Fitness classes on site

Spa Services

  • Swedish massage
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 35 per pet, per night
  • Maximum 2 per room (weight limit: 44 lbs)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 30 per person (approximately)
  • Valet parking fee: USD 7.3 per day
  • Pet fee: USD 35 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Mexico City
  • Hyatt Regency Hotel Mexico City
  • Hyatt Regency Mexico City
  • Mexico City Hyatt
  • Mexico City Hyatt Regency
  • Regency Hyatt Mexico City
  • Hotel Nikko Mexico City
  • Hyatt Regency Mexico City Hotel
  • Hyatt Regency Mexico City Hotel
  • Hyatt Regency Mexico City Mexico City
  • Hyatt Regency Mexico City Hotel Mexico City
url importing https://www.travelocity.com/Mexico-City-Hotels-Hyatt-Regency-Mexico-City.h23360-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.