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Hotel Description

Family-friendly stay near Parque Zoologico de Chapultepec

City center stay

Within a 15-minute walk of this Reforma hotel, you'll find Museo de Arte Moderno and Tamayo Museum of Contemporary Art. Chapultepec Castle and Parque Zoologico de Chapultepec are also within 2 miles (3 km).

Multiple dining options

This smoke-free hotel includes 4 restaurants, an outdoor pool, and a gym. Families will appreciate the onsite laundry facilities and in-room childcare. Enjoy a meal in one of the 2 coffee shops/cafes and free perks like free self parking and WiFi in public areas.

Deluxe Dos Camas

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$144* Per night/room Apr 14 - Apr 15

Camino Real Club King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Chapultepec

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Fiesta

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Virreyes

Bed Count 1 King Bed Maximum Occupancy 2 Max

Camino Real Polanco Mexico ratings based on 10 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Camino Real Polanco Mexico

Everyone (7) Couples (1) Family (2)
5 out of 5
Amazing suite, excellent service. Great restaurants inside of the hotel.

Posted by , from LA PAZ on Sep 30, 2023

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Comment from Hotel Management

Oct 5, 2023 by General Manager

Thank you for your review in relation to our hotel..Receive a cordial greeting,

5 out of 5
Beautifully appointed

Posted by , from Wagram on Aug 7, 2023

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Comment from Hotel Management

Aug 17, 2023 by General Manager

Thank you for staying at this iconic Hotel.I also appreciate having answered our satisfaction survey which helps us improve our performance and improve the experience of each Guest.Receive greetings,Stefano KirnbauerManaging DirectorCamino Real Polanco CDMX

5 out of 5
I didn't like the shower head. Hard to get wet and rinse off soap. They chain off most of the "Free Parking" for use by valet parking so there are dozens of empty spots while you go looking for one.

Posted by on Jun 27, 2023

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Comment from Hotel Management

Jul 10, 2023 by General Manager

We appreciate you taking a few minutes of your valuable time to send us your review.It is gratifying to know that you enjoy our services and facilities and that we meet your expectations, which inspires us to continue creating a difference in the quality of our services.Thank you again.Stefano KirnbauerManaging DirectorCamino Real Polanco CDMX

5 out of 5
I love this hotel and have stayed well over a dozen times during the 45 years I’ve been visiting Mexico City. Legoretta was a genius of design and color. Rooms and most public areas almost in dire need of complete renovation. Guest room carpets are old and have ridges throughout. This hotel deserves the very best of everything and I’d like to see some movement in that area when I return late this year. Camino Real Polanco is an iconic landmark property by along with Luis Berregon, the most famous of Mexican architects and one of the most recognizable in the would. So let’s give this one of a kind property the complete room’s renovation soon, and more than just a soft goods quickie.

Posted by on Dec 22, 2022

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Comment from Hotel Management

Mar 7, 2023 by Stefano

Dear Guest good morning.Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Best Regards.Stefano KirnbauerGeneral Director

5 out of 5
Al went very smooth.

Posted by on Oct 21, 2022

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Comment from Hotel Management

Oct 24, 2022 by Stefano Director General

Dear Guest good morning.Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Best Regards.Stefano KirnbauerGeneral Director

5 out of 5
Excelent place to stay, close to everything.

Posted by , from cincinnati on Aug 2, 2022

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Comment from Hotel Management

Aug 6, 2022 by Stefano Director General

Dear Guest good morning. Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Best Regards. Stefano Kirnbauer General Director

5 out of 5

Posted by on Jul 5, 2022

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Comment from Hotel Management

Oct 3, 2022 by Stefano Director General

Gracias por hospedarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios. Reciba un saludo.Stefano KirnbauerDirector General

5 out of 5

Posted by on Mar 4, 2022

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3 out of 5

Posted by on Jun 5, 2022

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Comment from Hotel Management

Oct 1, 2022 by Stefano Director General

Apreciable huésped,Muchas Gracias por su tiempo para enviarnos su reseña de su ultima estancia en este Hotel.Estamos para servirle siempre!Stefano KirnbauerDirector GeneralCamino Real Polanco CDMX

5 out of 5

Posted by , from Eagle Pass on Sep 2, 2021

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Property Features

Camino Real Polanco Mexico offers its guests an outdoor pool and a health club. There are 4 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and 22 meeting rooms. Spa services, a terrace, and tour/ticket assistance are also featured at the family-friendly Camino Real Polanco Mexico. Free self parking is available. This Mexico City hotel is smoke free.

  • 1 building
  • 712 guestrooms or units
  • 6 levels
  • 4 dining venues
  • 2 coffee shops
  • Built in 1968
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Train station: Mexico City Buenavista Station (4.8 km / 3 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Camino Real Polanco Mexico offers 712 accommodations with minibars and safes. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11:30 AM.

La Huerta - This family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

Token - Onsite coffee shop. Open select days.

Morimoto - This restaurant specializes in Japanese cuisine. Open daily.

Café Tamayo - Onsite coffee shop. Open daily.

Bar Blue Lounge - Onsite bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a health club.

Children under 11 years old are not allowed in the swimming pool without adult supervision.

  • Casino nearby
  • Health or beauty spa nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and manicures and pedicures.

  • Manicures and pedicures
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Camino Real Polanco Mexico

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • Grey water recycling system
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 11
  • No rollaway/extra beds available
  • Carbon monoxide detector
  • Property is not currently implementing any enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Parking height restrictions apply
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 490 for adults and MXN 267 for children
  • Covered valet parking fee: MXN 125 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Camino Real Hotel Polanco Mexico
  • Camino Real Polanco Mexico
  • Camino Real Polanco Mexico Hotel
  • Camino Real Polanco Mexico Hotel
  • Camino Real Polanco Mexico Mexico City
  • Camino Real Polanco Mexico Hotel Mexico City

You should know

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 3-device limit. WiFi in public areas is also free and has a 3-device limit.

Awards & Affiliations

Eco-Certified Property
This property participates in Green Key, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Key
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.