Skip to main content
Beginning of main content

Enter dates to see availability

Hotel Description

Family-friendly 4-star hotel near Parque Zoologico de Chapultepec

City center stay

Within a 15-minute walk of this Reforma hotel, you'll find Museo de Arte Moderno and Tamayo Museum of Contemporary Art. Castillo de Chapultepec and Parque Zoologico de Chapultepec are also within 2 miles (3 km).

Business services

This hotel features 2 coffee shops/cafes and an outdoor pool. Families will appreciate the onsite laundry facilities and in-room childcare. Enjoy a meal from the restaurant and perks like free self parking and free WiFi.

Free WiFi, luxe bedding

The 712 guestrooms offer free WiFi, 24-hour room service, and minibars. Other amenities include premium bedding, hair dryers, and safes.

Deluxe Dos Camas

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$105* Per night/room Jun 19 - Jun 20

Camino Real Club King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Chapultepec

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Fiesta

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Dos Camas con Vistas al Jardín

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Camino Real Polanco Mexico ratings based on 3 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Camino Real Polanco Mexico

Everyone (2) Family (2)
4 out of 5
Good value for the money. Crews were running improvements which are welcome.

Posted by on Jan 10, 2020

Was this review helpful to you?
Comment from Hotel Management

Jan 10, 2020 by Stefano Kirnbauer

Dear Guest, I am very happy to read that you enjoyed your stay and truly appreciate your feedback. If your travels bring you back to Mexico City, I hope you’ll give us another opportunity to serve you. Kind regards. Stefano Kirnbauer General Manager Camino Real Mexico City

5 out of 5
The artwork and architecture are stunning. Great quiet location. The bath amenities were a nice upscale touch.

Posted by on May 28, 2019

Was this review helpful to you?
Comment from Hotel Management

May 29, 2019 by Jorge Ortiz

Dear guest, I would like to thank you for the time you took to write to us about your recent experience at the Camino Real Polanco hotel in Mexico City, I do value your feedback. My team and I would appreciate the opportunity of being able to welcome you back and of being of service to you in the near future. Once again, thank you for your comments. At your service any time!

5 out of 5

Posted by , from Eagle Pass on Sep 2, 2021

Was this review helpful to you?

Property Features

Camino Real Polanco Mexico offers its guests an outdoor pool and a health club. There's a restaurant on site, along with 2 coffee shops/cafes. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business center. There are 22 meeting rooms available. A terrace, gift shops/newsstands, and a garden are also featured at the family-friendly Camino Real Polanco Mexico. Free self parking is available. This 4-star Mexico City hotel is smoke free.

  • 1 building
  • 712 guestrooms or units
  • 6 levels
  • 2 coffee shops
  • Built in 1968
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Train station: Mexico City Buenavista Station (4.8 km / 3 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Camino Real Polanco Mexico offers 712 accommodations with minibars and safes. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11:30 AM.

La Huerta - This family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

Token - Onsite coffee shop. Open select days.

Morimoto - Onsite restaurant. Open daily.

Café Tamayo - Onsite coffee shop. Open daily.

Bar Blue Lounge - Onsite bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a health club.

Children under 11 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Camino Real Polanco Mexico

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 424 for adults and MXN 225 for children (approximately)
  • Covered valet parking fee: MXN 125 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Camino Real Hotel Polanco Mexico
  • Camino Real Polanco Mexico
  • Camino Real Polanco Mexico Hotel
  • Camino Real Polanco Mexico Hotel
  • Camino Real Polanco Mexico Mexico City
  • Camino Real Polanco Mexico Hotel Mexico City

You should know

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 3-device limit. WiFi in public areas is also free and has a 3-device limit.
url importing http://www.travelocity.com/Mexico-City-Hotels-Camino-Real-Polanco-Mexico.h9253-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Mexico-City-Hotels-Camino-Real-Polanco-Mexico.h9253-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Mexico-City-Hotels-Camino-Real-Polanco-Mexico.h9253-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.