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4.7 out of 5

"I love this hotel and have stayed well over a dozen times during the 45 years I’ve been visiting Mexico City. Legoretta was a genius of design and col ... " More

By a verified traveler on Thu 22 Dec 2022

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Hotel Description

Family-friendly 4-star hotel near Parque Zoologico de Chapultepec

City center stay

Within a 15-minute walk of this Reforma hotel, you'll find Museo de Arte Moderno and Tamayo Museum of Contemporary Art. Chapultepec Castle and Parque Zoologico de Chapultepec are also within 2 miles (3 km).

Business services

This hotel features 2 coffee shops/cafes and an outdoor pool. Families will appreciate the onsite laundry facilities and in-room childcare. Enjoy a meal from the restaurant and perks like free self parking and free WiFi.

Deluxe King

Bed Count 1 King Bed Maximum Occupancy 3 Max
$143* Per night/room Jun 23 - Jun 24

Camino Real Club King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Chapultepec

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Fiesta

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Virreyes

Bed Count 1 King Bed Maximum Occupancy 2 Max

Camino Real Polanco Mexico ratings based on 7 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Camino Real Polanco Mexico

Everyone (6) Family (1)
5 out of 5
I love this hotel and have stayed well over a dozen times during the 45 years I’ve been visiting Mexico City. Legoretta was a genius of design and color. Rooms and most public areas almost in dire need of complete renovation. Guest room carpets are old and have ridges throughout. This hotel deserves the very best of everything and I’d like to see some movement in that area when I return late this year. Camino Real Polanco is an iconic landmark property by along with Luis Berregon, the most famous of Mexican architects and one of the most recognizable in the would. So let’s give this one of a kind property the complete room’s renovation soon, and more than just a soft goods quickie.

Posted by on Dec 22, 2022

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Comment from Hotel Management

Mar 7, 2023 by Stefano

Dear Guest good morning.Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Best Regards.Stefano KirnbauerGeneral Director

5 out of 5
Al went very smooth.

Posted by on Oct 21, 2022

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Comment from Hotel Management

Oct 24, 2022 by Stefano Director General

Dear Guest good morning.Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Best Regards.Stefano KirnbauerGeneral Director

5 out of 5
Excelent place to stay, close to everything.

Posted by , from cincinnati on Aug 2, 2022

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Comment from Hotel Management

Aug 6, 2022 by Stefano Director General

Dear Guest good morning. Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Best Regards. Stefano Kirnbauer General Director

5 out of 5

Posted by on Jul 5, 2022

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Comment from Hotel Management

Oct 3, 2022 by Stefano Director General

Gracias por hospedarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios. Reciba un saludo.Stefano KirnbauerDirector General

5 out of 5

Posted by on Mar 4, 2022

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3 out of 5

Posted by on Jun 5, 2022

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Comment from Hotel Management

Oct 1, 2022 by Stefano Director General

Apreciable huésped,Muchas Gracias por su tiempo para enviarnos su reseña de su ultima estancia en este Hotel.Estamos para servirle siempre!Stefano KirnbauerDirector GeneralCamino Real Polanco CDMX

5 out of 5

Posted by , from Eagle Pass on Sep 2, 2021

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Property Features

Camino Real Polanco Mexico offers its guests an outdoor pool and a health club. There's a restaurant on site, along with 2 coffee shops/cafes. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business center. There are 22 meeting rooms available. A terrace, gift shops/newsstands, and a garden are also featured at the family-friendly Camino Real Polanco Mexico. Free self parking is available. This 4-star Mexico City hotel is smoke free.

  • 1 building
  • 712 guestrooms or units
  • 6 levels
  • 2 coffee shops
  • Built in 1968
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Train station: Mexico City Buenavista Station (4.8 km / 3 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Camino Real Polanco Mexico offers 712 accommodations with minibars and safes. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11:30 AM.

La Huerta - This family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

Token - Onsite coffee shop. Open select days.

Morimoto - Onsite restaurant. Open daily.

Café Tamayo - Onsite coffee shop. Open daily.

Bar Blue Lounge - Onsite bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a health club.

Children under 11 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Camino Real Polanco Mexico

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Comprehensive recycling policy
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 424 for adults and MXN 225 for children
  • Covered valet parking fee: MXN 125 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Camino Real Hotel Polanco Mexico
  • Camino Real Polanco Mexico
  • Camino Real Polanco Mexico Hotel
  • Camino Real Polanco Mexico Hotel
  • Camino Real Polanco Mexico Mexico City
  • Camino Real Polanco Mexico Hotel Mexico City

You should know

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 3-device limit. WiFi in public areas is also free and has a 3-device limit.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.