"Very nice hotel and ammenities. I will give it a 4, not a 5, because we were waken up by dogs barking and howling from another room, I am an animal lo ... " More

By a verified traveler on Tue 11 Apr 2017

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Hotel Description

A family-friendly stay in Orlando awaits you at Sheraton Lake Buena Vista Resort. You'll be 2.9 km (1.8 mi) from Disney Springs® and 3.1 km (1.9 mi) from La Nouba Theater. Highlights at this resort include 2 outdoor swimming pools, 2 spa tubs, and a full-service spa.

You can enjoy flat-screen TVs with cable channels, and all 486 rooms feature free WiFi, free wired Internet, and balconies or patios. In-room dining is easy with amenities like refrigerators and room service. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like free toiletries. Coffee/tea makers, free weekday newspapers, and free bottled water are also available.

A day of pampering at Top of the Palms can include massages, body wraps, and body scrubs along with aromatherapy and hydrotherapy. At the resort's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the health club, kids' swimming pool, waterslide, and pool cabanas. Business travelers can take advantage of a conference center and a 24-hour business center. Plus you'll find free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Full breakfast is available daily between 6:30 AM and 11 AM. There's also valet parking, along with the convenience of a free theme park shuttle.

With a stay at this 4-star Orlando resort, you'll be 3.2 km (2 mi) from Orlando Vineland Premium Outlets and 3.4 km (2.1 mi) from Disney's Lake Buena Vista Golf Course.

Room, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Suite

Bed Count 2 Full Beds Maximum Occupancy 8 Max

Room, Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Traditional Room, Accessible

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Room, Accessible (Florida Parlor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Traditional Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Sheraton Lake Buena Vista Resort ratings based on 54 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
3 out of 5

It's an okay hotel

Not sure if I'll stay here again? The cleaning crew was nice and friendly.

Posted by , from liz on Aug 12, 2017

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1 out of 5


Stayed at the hotel 2 weeks ago and had a terrible experience. First was the check in problem. The agent took 3 tries to check us in correctly. He gave us a room that was not cleaned on first try. We went back and he then gave us another room but the keys didn't work. The facilities had 4 main buildings and we had to keep making trips to go back to the main desk. Second, the fire alarm next to our unit went off at 2:30am on one night for no reason. The alarm stayed on for 30 minutes and finally after 2 calls to the desk, they were able to get it shut off. Third, the cleaning service on one day just turned our sheets and then flipped our used cups over to have us using as new. Please stay away if you have another choice.

Posted by on Jun 10, 2017

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3 out of 5

Nice and clean

Nice and clean,spacious...however you have to pay $15.00 a day for parking not valet that's crazy and a resort fee of $23.00 for not such a decent pool area and food and drink prices were outrageous $4.38 for a bag of m&ms mixed bar drinks $12.00 with cheap liquor no thank you. I will not return here better places to stay without all the hidden resort fees in there

Posted by , from florida on May 31, 2017

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Comment from Hotel Management

Jul 14, 2017 by KAYLAF

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

4 out of 5

Sheraton hotel stay

Very nice hotel and ammenities. I will give it a 4, not a 5, because we were waken up by dogs barking and howling from another room, I am an animal lover but some owners are very disrespectul and rude. Also, if you are planing to stay in a pool view room, just considered to be awaken by the children screaming even with the blinds and sliding doors closed. Rather than that, pool is beautiful and we enjoyed our stay.

Posted by , from jacksonville, fl on Apr 11, 2017

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3 out of 5

Not what we expected!

Pros: Well the pool area was decent. I don't have much to say regarding this matter. You already asked about our experience, and I think that sums it up.
We where not impressed with this hotel. I had booked a Garden View room over six months prior to our stay, and we ended up with a great parking lot view in the Dog Room section! Had barking dogs for two days. We reported an issue with the toilet, and never had anyone come to look at issue, so my Husband fixed it. They tried charging us for a bucket of ice. That took the cake. Sorry no Sheraton Hotels in our future!

Posted by , from NH on Mar 25, 2017

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5 out of 5

Disney trip

Location: Plenty of restaurants and shopping nearby.
Stayed for 6 days. They upgraded our room to face the pool. Two pools were perfect for our 10 year old. One had two basketball hoops and the other a water slide. Bar and grill was nice to order food and cocktails for my husband and me. Staff was very friendly. Our hotel room was clean and organized everyday we came back from the parks. Shuttle was convenient however more times for pick up and drop off would be better (no issues for this if going to Magic Kingdom).

Posted by on Mar 6, 2017

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5 out of 5

Great hotel for all ages

Staff was friendly and helpful! Facilities were clean! Variety of entertainment at pool for all ages!

Posted by , from L on Mar 2, 2017

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5 out of 5

Great location

This was a very nice, clean resort with very friendly staff. Well worth the price and close to everything! I will definitely be back!

Posted by , from Fl on Feb 15, 2017

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2 out of 5

Hotel/Resort close to Disney

Pros: Proximity to Disney
Cons: Read above
This was our second time staying here. We were excited because our last visit in March 2016 was amazing. At that time, we shared a suite with our son and his wife and it was immaculate! Roomy bathroom, modern shower, super clean, comfortable bed... just amazing, which is why we chose to stay there again this time. But we were so disappointed. Our room was not filthy, but it was nothing like we had before. The bathroom was so small you couldn't turn around in it, and there was absolutely no water pressure! Half the lights were burned out. Couldn't sleep because of the sound of traffic all night long. Had to walk 5 miles to get ice. And the elevator was ridiculously slow. To top it off, the rates were sky high this time. Sorry, but the room wasn't worth any more than any ordinary Super 8 motel. Sure wasn't worth the enormous rate we paid, plus the additional resort fees that we couldn't even use because of the cold temps! Just a total rip off of about $500 for two nights. Doubt we will ever be staying there again. Super, super disappointed!!

Posted by on Jan 10, 2017

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4 out of 5

Sheraton Lake Buena Vista

Pros: Super nice staff
Cons: Paying to park
Location: Lots of restaurants within walking distance
Very nice staff, very accommodating , very comfortable bed, nice , clean room. Hotel located within walking distance of several restaurants . I don't like to pay to park at a hotel , that was the only negative.

Posted by , from ky on Jan 9, 2017

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About the Sheraton Lake Buena Vista Resort

Location 12205 S Apopka Vineland Rd, Orlando, FL 32836

Property Features

Sheraton Lake Buena Vista Resort offers its guests a full-service spa, 2 outdoor swimming pools, and 2 spa tubs along with a waterslide and a health club. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. A children's pool, spa services, and tour/ticket assistance are also featured at the family-friendly Sheraton Lake Buena Vista Resort. For a fee, parking is available. A complete renovation of Sheraton Lake Buena Vista Resort was completed in February 2012. Smoking is allowed in designated areas at this 4-star Orlando resort.

  • 486 guestrooms or units
  • 6 levels
  • 4 buildings
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Free WiFi
  • Children's pool
  • Waterslide
  • Free theme park shuttle
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: Orlando, FL (MCO-Orlando Intl.) (27.5 km / 17.1 mi)
  • Property shuttles: Free theme park shuttle; area shuttle and shopping center shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Lake Buena Vista Resort offers 486 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Orlando resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony or patio
  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.

Sheraton Lake Buena Vista Resort has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

The landscaped courtyard of the Sheraton Lake Buena Vista Resort includes a 20 x 35-foot splash pool with a 79-foot python slide that sits atop a rock formation. Pool toys are available for rental. Other recreation options include a children's pool, children's play area, large outdoor spa tub and 24-hour fitness room with treadmills, stationary bikes, and strength-training equipment. There are five golf courses at the Walt Disney World Resort, including the 18-hole Lake Buena Vista Golf Course, three miles from the hotel. Twelve miles away, wakeskating, wakeboarding, and water skiing are available at the Orlando Water Sports Complex (surcharge).Located only minutes from the Walt Disney World Resort sits the inviting Sheraton Lake Buena Vista Resort. Whether making memories at nearby Orlando parks, lounging by two unique pools or discovering delicious dining at the on-site Zest or 27 Palm Grill restaurants, this Orlando resort offers exactly what you need to experience an unforgettable getaway.

After relaxing in one of 490 family-friendly and newly renovated guest rooms, feel welcome to explore our vibrant Orlando resort. Unsure of where to start? Our Guest Concierge will point you to the most exciting destinations, schedule a relaxing session at the on-site Top of The Palms Spa, arrange Walt Disney World passes and more The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Golf lessons available nearby
  • Personal motorized watercraft on site

Spa Services

Overlooking the 27 Palms Pool Club, the newly renovated, Top of the Palms Spa is the ideal place to relax and be pampered. From manicures to pedicures, facials to massages, Top of the Palms Spa has it all.

  • Number of treatment rooms 4
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!


  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 40 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 18 years old.

  • Noise-free rooms not guaranteed
  • Pets allowed (no fees)


Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 23.95 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa access
  • Health club access
  • Fitness center access
  • Shuttle service
  • Business center/computer access
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room coffee
  • In-room bottled water
  • Laundry facilities
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 17 per person (approximately)
  • Self parking fee: USD 15.00 per night
  • Valet parking fee: USD 20.00 per day (in/out privileges)
  • Late check-out fee: USD 139.00
  • In-room microwave fee: USD 10.00 per night
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lake Buena Vista Resort Sheraton
  • Lake Buena Vista Sheraton
  • Lake Buena Vista Sheraton Resort
  • Sheraton Lake Buena Vista
  • Sheraton Lake Buena Vista Resort
  • Sheraton Resort Lake Buena Vista
  • Sheraton Orlando
  • Sheraton Safari Hotel
  • Sheraton Safari Orlando
  • Sheraton Lake Buena Vista Resort Orlando
  • Sheraton Lake Buena Vista Orlando
  • Orlando Sheraton

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.