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Homewood Suites by Hilton Orlando-International Drive/Convention Center

3.0 star property
3-star hotel near Universal Epic Universe

Choose dates to view prices

Photo gallery for Homewood Suites by Hilton Orlando-International Drive/Convention Center

Outdoor pool, open 9:00 AM to 10:00 PM, sun loungers
Courtyard
Free daily buffet breakfast
Reception
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Pet friendly

Explore the area

View in a map
8745 International Dr, Orlando, FL, 32819
  • Place, Universal’s Volcano Bay
    ‪3 min drive‬
  • Place, Universal Orlando Resort
    ‪3 min drive‬
  • Place, SeaWorld® Orlando
    ‪4 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪20 min drive‬

Room options

View all photos for Two Bedroom Suite with Four Double Beds

Premium bedding, in-room safe, desk, iron/ironing board

Two Bedroom Suite with Four Double Beds

  • Sleeps 9

View all photos for Suite, 2 Bedrooms (1 King Bed, 2 Double Beds, Sofa Bed)

Full-size fridge, microwave, stovetop, dishwasher

Suite, 2 Bedrooms (1 King Bed, 2 Double Beds, Sofa Bed)

8.6 out of 10
Excellent
(4 reviews)
  • 581 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite (2 Double Beds, Sofa Bed)

Premium bedding, in-room safe, desk, iron/ironing board

Suite (2 Double Beds, Sofa Bed)

8.6 out of 10
Excellent
(12 reviews)
  • 580 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, Accessible, Bathtub (2 DoubleBed,Sofabed,Mobility/Hearing)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, Accessible, Bathtub (2 DoubleBed,Sofabed,Mobility/Hearing)

9.2 out of 10
Wonderful
(5 reviews)
  • 475 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

9.2 out of 10
Wonderful
(11 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking (4 Double Beds, Sofa Bed)

Full-size fridge, microwave, stovetop, dishwasher

Suite, 2 Bedrooms, Non Smoking (4 Double Beds, Sofa Bed)

10.0 out of 10
Exceptional
(1 review)
  • 473 sq ft
  • 2 bedrooms
  • Sleeps 9
  • 4 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Accessible, Non Smoking (1 King, 2 Double, Sofa Bed, Hearing)

Full-size fridge, microwave, stovetop, dishwasher

Suite, 2 Bedrooms, Accessible, Non Smoking (1 King, 2 Double, Sofa Bed, Hearing)

  • 473 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Accessible, Non Smoking (2 Double Beds, Sofa Bed, Hearing)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, Accessible, Non Smoking (2 Double Beds, Sofa Bed, Hearing)

  • 475 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Accessible (4 Double Beds, Hearing)

Full-size fridge, microwave, stovetop, dishwasher

Suite, 2 Bedrooms, Accessible (4 Double Beds, Hearing)

  • 473 sq ft
  • 2 bedrooms
  • Sleeps 9
  • 4 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Mobility & Hearing)

8.0 out of 10
Very good
(1 review)
  • 475 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 475 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible (Mob & Hear, RI Shwr, 2 Dbls, Sofabed)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, Multiple Beds, Accessible (Mob & Hear, RI Shwr, 2 Dbls, Sofabed)

8.0 out of 10
Very good
(1 review)
  • 475 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Premium Suite, 1 Bedroom, Non Smoking (2 double beds)

Premium bedding, in-room safe, desk, iron/ironing board

Premium Suite, 1 Bedroom, Non Smoking (2 double beds)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 1 Bedroom, Non Smoking (1 king bed)

Premium bedding, in-room safe, desk, iron/ironing board

Premium Suite, 1 Bedroom, Non Smoking (1 king bed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Accessible, Bathtub (4 Double Beds, Mobility & Hearing)

Full-size fridge, microwave, stovetop, dishwasher

Suite, 2 Bedrooms, Accessible, Bathtub (4 Double Beds, Mobility & Hearing)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 9
  • 4 Double Beds

View all photos for Suite, Multiple Beds (Mob & Hear, RI Shower, 4 Dbl Beds)

Full-size fridge, microwave, stovetop, dishwasher

Suite, Multiple Beds (Mob & Hear, RI Shower, 4 Dbl Beds)

  • Sleeps 9
  • 4 Double Beds

View all photos for Two Bedroom Suite with One King and Two Double Beds

Premium bedding, in-room safe, desk, iron/ironing board

Two Bedroom Suite with One King and Two Double Beds

  • Sleeps 8

View all photos for Hearing Accessible King Suite

Premium bedding, in-room safe, desk, iron/ironing board

Hearing Accessible King Suite

  • Sleeps 4

View all photos for Hearing Accessible Two Bedroom Suite with One King and Two Double Beds

Premium bedding, in-room safe, desk, iron/ironing board

Hearing Accessible Two Bedroom Suite with One King and Two Double Beds

  • Sleeps 8

View all photos for Premium One Bedroom Two Double Suite

Premium bedding, in-room safe, desk, iron/ironing board

Premium One Bedroom Two Double Suite

  • Sleeps 6

View all photos for Premium One Bedroom King Suite

Premium bedding, in-room safe, desk, iron/ironing board

Premium One Bedroom King Suite

  • Sleeps 4

View all photos for Mobility Hearing Accessible King Suite with Roll In Shower

Premium bedding, in-room safe, desk, iron/ironing board

Mobility Hearing Accessible King Suite with Roll In Shower

  • Sleeps 4

View all photos for Hearing Accessible Four Double Beds Suite

Premium bedding, in-room safe, desk, iron/ironing board

Hearing Accessible Four Double Beds Suite

  • Sleeps 9

View all photos for Mobility Hearing Accessible Premium King Suite with Tub

Premium bedding, in-room safe, desk, iron/ironing board

Mobility Hearing Accessible Premium King Suite with Tub

  • Sleeps 4

View all photos for Mobility Hearing Accessible King Suite with Tub

Premium bedding, in-room safe, desk, iron/ironing board

Mobility Hearing Accessible King Suite with Tub

  • Sleeps 4

View all photos for 2 Double Beds 1 Bedroom Suite Nonsmoking

Premium bedding, in-room safe, desk, iron/ironing board

2 Double Beds 1 Bedroom Suite Nonsmoking

  • Sleeps 6

View all photos for Suite With 2 Double Beds-Hearing Accessible-Non-Smoking

Full-size fridge, microwave, stovetop, dishwasher

Suite With 2 Double Beds-Hearing Accessible-Non-Smoking

  • Sleeps 6

2 Dbl Mobility/Hearing Access Ri Shwr Ste Nsmk

  • Sleeps 6

2 Double Mobility/Hearing Access Tub Ste Nsmk

  • Sleeps 6

2 Dbl/2 Dbl Mobility/Hearing Access Ri Shwr Nsm

  • Sleeps 9

View all photos for 2 Dbl/2 Dbl Mobility/Hearing Access Tub Ste Ns

Premium bedding, in-room safe, desk, iron/ironing board

2 Dbl/2 Dbl Mobility/Hearing Access Tub Ste Ns

  • Sleeps 9

One-Bedroom King Suite-Non-Smoking

  • Sleeps 5

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(75 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Orlando

International Drive District stay.Your stay at this International Drive District hotel places you within 3 miles (5 km) of Universal Epic Universe and Universal Orlando Resort. Universal’s Volcano Bay and Universal’s Islands of Adventure are also within 3 miles (5 km).

What's nearby

  • The Orlando Eye - 8 min walk - 0.5 miles
  • Universal’s Volcano Bay - 3 min drive - 2.5 miles
  • Universal Orlando Resort - 3 min drive - 2.5 miles
  • SeaWorld® Orlando - 4 min drive - 2.0 miles
  • Universal Studios Florida - 6 min drive - 3.8 miles

Getting around

  • Orlando Station - 15 min drive
  • Orlando Intl. Airport (MCO) - 19 min drive

Restaurants

  • ‪Dave & Buster's - ‬6 min walk
  • ‪Miller's Ale House - Orlando I - Drive - ‬6 min walk
  • ‪Funny Bone Comedy Club - ‬10 min walk
  • ‪Olive Garden - ‬6 min walk
  • ‪Bahama Breeze - ‬4 min walk

About this property

Homewood Suites by Hilton Orlando-International Drive/Convention Center

3-star hotel near Universal Epic Universe
Homewood Suites by Hilton Orlando-International Drive/Convention Center offers its guests an outdoor pool, a hot tub, and a 24-hour fitness center. Public spaces have free WiFi. Free breakfast is available daily. Event space at this hotel measures 2638 square feet (245 square meters) and includes conference space. Barbecue grills, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Homewood Suites by Hilton Orlando-International Drive/Convention Center. Parking is available for a fee.

This 3-star Orlando hotel is smoke free.

  • 252 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 2638 sq ft of conference space
  • 245 sq m of conference space
  • Built in 1999
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • BBQ grill(s)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
Homewood Suites by Hilton Orlando-International Drive/Convention Center offers 252 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Living room
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable/satellite channels
  • MP3 dock

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 50.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 10.00 per night (in/out privileges)
  • Pet fee: USD 50 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 75.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Hotel Orlando-Int'l Drive/Convention Ctr
Homewood Suites Hilton Orlando-Int'l Drive/Convention Ctr
Homewood Suites Hilton Orlando-Int'l Drive/Convention Ctr Hotel
Homewood Suites Hilton Drive/Convention Ctr Hotel
Homewood Suites Hilton Orlando-Int'l Drive/Convention Ctr Hotel
Homewood Suites Hilton Drive/Convention Ctr Hotel
Homewood Suites Hilton Orlando-Int'l Drive/Convention Ctr
Homewood Suites Hilton Drive/Convention Ctr
Homewood Suites by Hilton Orlando Int'l Drive/Convention Ctr
Homewood Suites by Hilton Orlando Int'l Drive/Convention Ctr

Frequently asked questions

How close is Homewood Suites by Hilton Orlando-International Drive/Convention Center to the airport?

Homewood Suites by Hilton Orlando-International Drive/Convention Center is 12.7 mi (19-min drive) away from the Orlando Intl. Airport (MCO) airport, the closest popular airport to the property.

How much does it cost to stay at Homewood Suites by Hilton Orlando-International Drive/Convention Center?

As of Nov 9, 2025, prices found for a 1-night stay for 2 adults at Homewood Suites by Hilton Orlando-International Drive/Convention Center on Nov 24, 2025 start from $86.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Homewood Suites by Hilton Orlando-International Drive/Convention Center have an airport shuttle?

Airport shuttle services are not available at Homewood Suites by Hilton Orlando-International Drive/Convention Center.

Does Homewood Suites by Hilton Orlando-International Drive/Convention Center offer free breakfast?

Homewood Suites by Hilton Orlando-International Drive/Convention Center offers free buffet breakfast on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at Homewood Suites by Hilton Orlando-International Drive/Convention Center?

No, there is no casino at this hotel.

What time is check-in at Homewood Suites by Hilton Orlando-International Drive/Convention Center?

Check-in start time: 4 PM; Check-in end time: midnight. Early check-in costs USD 50.00 (subject to availability).

Is there free parking at Homewood Suites by Hilton Orlando-International Drive/Convention Center?

Free parking is not available at this hotel. Self parking is available for USD 10.00 per night.

Does Homewood Suites by Hilton Orlando-International Drive/Convention Center have a pool?

Homewood Suites by Hilton Orlando-International Drive/Convention Center features an outdoor pool. Guests can enjoy pool access from 9:00 AM to 10:00 PM.

Does Homewood Suites by Hilton Orlando-International Drive/Convention Center have a spa?

There are no spa services available at this hotel.

How close is Homewood Suites by Hilton Orlando-International Drive/Convention Center to downtown Orlando?

Homewood Suites by Hilton Orlando-International Drive/Convention Center is 9 mi away from Orlando.

Reviews

Homewood Suites by Hilton Orlando-International Drive/Convention Center Reviews

8.4

Very Good

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 544 out of 1002 reviews
Rating 8 - Good. 220 out of 1002 reviews
Rating 6 - Okay. 124 out of 1002 reviews
Rating 4 - Poor. 52 out of 1002 reviews
Rating 2 - Terrible. 62 out of 1002 reviews

Reviews

10/10 Excellent

Blanca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó los desayunos. No me gustó pocos estacionamientos para impedidos.los pocos que hay siempre ocupados. Tal vez como por años siempre me he quedado en el que está ubicado en International Drive muy cerca de Universal y es la primera vez que no consegui estadia en mi favorito me sentí comoda Pero en general todo bien Gracias
Stayed 3 nights in Aug 2025

10/10 Excellent

Aymee

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

6/10 Okay

Nestor

Traveled with family
Liked: Cleanliness, staff & service, amenities
The elevator were not working
Stayed 2 nights in Aug 2025

8/10 Good

Sam

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old facility and need renovation. Parking is very convenient. Staff and Breakfast was great. Only one elevator working out of three. Economical but rooms are not in good shape.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tracy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great! Highly recommend

Everything was great! No issues at all. Room was beautiful
Stayed 5 nights in Aug 2025

8/10 Good

Dion

Traveled with family
Liked: Staff & service
The place was a bit outdated but comfortable.
Stayed 8 nights in Jul 2025

2/10 Terrible

Yanelis

I received a room different from what i bought worst sofa bed elevators not working properly
Stayed 2 nights in Aug 2025

2/10 Terrible

Sandra

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Broken elevator. outdated. ripped duvet covers. no washcloth’s . Long black hair all over not clean at all best thing was it was quiet
Stayed 1 night in Aug 2025

6/10 Okay

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Elevators (2 of 3) were not functional at a five story hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

BORIS

Stayed 2 nights in Jul 2025

8/10 Good

wilfredo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Icon park and many eating venues. Breakfast is realy many people somehow works. All bocked during our stay. Did not expect parking surecharge.
Stayed 7 nights in Jul 2025

4/10 Poor

Khaliq

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not too satfiyvwith the service provided and elevator out of order during the whole stay:-(
Stayed 2 nights in Jul 2025

10/10 Excellent

Olufemi, Richmond

Stayed 2 nights in Jul 2025

4/10 Poor

sherry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Broken elevators suit on top floor

Well the hotel is an awesome area next to a lot of activities, the breakfast buffet was very good. . food was good .I had reservations and when I checked in the front desk clerk was kind of rude she did not give me any paperwork what so ever on the property or times for breakfast, pool,etc .I asked for a receipt I was told I could not have one that I will receive a receipt at checkout. She handed me my room key told me to take a left at the hall use elevator to 6 the floor. .she didn't even mention what room number I had to look in the key folder to find out . We followed her instructions to find that the elevator isn't working hasn't been working there was a sign on the door.. Well come to find out they have two elevators both were broken so my family and I had to tote all our bags etc up 6 flights of stairs . The entire stay. I had a lot of difficulty and so did my daughter whom just got out of hospital two days prior to our visit. When asked about an ETA on both elevators I got a response from hotel of they have no idea when or what day anyone would be fixing them. felt very bad for guest whom had wheel chairs I don't even know how they managed. Did speak to supervisor upon check out he apologized and couldn't believe that I didn't receive paperwork on hotel policy's etc. and he sincerely apologized for both elevators being out of service and also said he was going to o contact hotels.com to refund 50 percent of my bill. Since I paid thru them. So will see if I do get it.
Breakfast pastries
Stayed 1 night in Jul 2025

6/10 Okay

Jessica

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
This is our go to hotel when we visit Orlando, which has been 5 times just this year. I’m sad to say that it will probably be the last. The elevators never work. We are always put on the 5th floor and climbing those stairs after a full day in Orlando is not fun. Also the pool was closed on a Saturday at noon so they could pressure wash it. Why didn’t they do that at 7am when guests are still sleeping? When I asked the front desk if anything could be done, he offered to take off the $20 they charge us for parking on the premises. That shouldn’t be a charge in the first place. Clean hotel, convenient location but I would find somewhere else to stay. For the amount of money you spend, you would think parking would be an accommodation and working elevators would be a priority.
Stayed 2 nights in Jul 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 5 nights in Jul 2025

10/10 Excellent

Oswaldo

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Room was perfect except for the sleeper was terrible dirty service was perfect and the breakfast soectacular
Stayed 1 night in Jul 2025

10/10 Excellent

Monica

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Brian

Stayed 2 nights in Jul 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente es nuestro preferido
Stayed 2 nights in May 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
When I checked in was good but issues with elevators twice while stay. Also on one of days, they had issue with pest problems in bathroom and bathtub was dingy.
Stayed 3 nights in Jul 2025

10/10 Excellent

Leigh

Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty bathroom, dirty plates and other utensils, room outdated and ac couldn't cool down, elevators don't have ac.
Stayed 1 night in Jul 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Jason

Stayed 1 night in Jun 2025