4.9 out of 5

"We stayed as a family of 4 in a room with 2 queen beds. It was very spacious ( actually enormous for NYC), very well appointed,stylish,comfortable, an ... " More

By a verified traveler on Sun 03 Jan 2016

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Hotel Description

A luxury stay in the heart of Manhattan awaits you at The Surrey, a recipient of the prestigious Conde Nast Top 100 List award in 2017. Within a 20-minute stroll, you'll find popular places like Barney's and Central Park. Highlights at this boutique hotel include in-room free WiFi, free Internet, and LCD TVs.

All 189 rooms feature iPod docks, cable TV, and in-room childcare. Dining in is an option with 24-hour room service, and minibars provide refreshments. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Additionally, pillow menus, free newspapers, and free long-distance calls are available.

A day of pampering at Cornelia Spa can include deep-tissue massages, Swedish massages, and detox wraps along with aromatherapy and hydrotherapy. The restaurant, Cafe Boulud, serves French cuisine and is open for breakfast, brunch, lunch, and dinner. Bar Pleiades is the hotel's own cocktail bar, serving drinks along with light fare. Business amenities include a meeting room and limo/town car service. Plus you'll find free WiFi in public areas, a 24-hour fitness center, and coffee/tea in a common area. Continental breakfast is available daily between 7 AM and 10 AM. There's also valet parking, along with the convenience of a free area shuttle.

Attractions within a 20-minute walk of this 5-star Manhattan hotel include Metropolitan Museum of Art and Solomon R. Guggenheim Museum.

Deluxe Salon

Bed Count 1 King Bed Maximum Occupancy 2 Max
$474 per night

Grand Deluxe Salon

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ultra One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Grand Deluxe One Bedroom King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Mobile Only - Deluxe Salon 1 King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms (Ultra)

Bed Count 2 King Beds Maximum Occupancy 7 Max

The Surrey ratings based on 23 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0
5 out of 5

Quietly upscale hotel on Upper East Side

We stayed as a family of 4 in a room with 2 queen beds. It was very spacious ( actually enormous for NYC), very well appointed,stylish,comfortable, and quiet.We received a bottle of wine compliments of the manager- a very nice touch. It is not a tourist or party hotel, expect well-off middle aged crowd in designer attire. But no snobbish attitudes were ever detected in any of the stuff, everybody was extremely warm and helpful. Cafe Boulud, adjacent to the hotel, lived up to its excellent reputation, but was rather pricey ( no surprise of course). Affordable and family friendly dining options in the immediate area are limited ( and they are generally not really affordable by middle-American standard), but the main commercial strips of Upper East Side ( Lexington and 2nd) are 3 blocks away with many casual and more reasonably priced eateries. Many of them deliver too. The location is beautiful( think 1890s architecture) and quiet, short walk to the Central park and the Museum Mile, walkable to Upper West side ( Museum of Natural History and other things). We even walked to the Lincoln Center and back ( about 20-25 min each way), but after dark it is not advisable to cross the park, so you'll need a taxi. It is not really walkable to midtown attractions. Hop-on hop-off bus lines stop a few blocks from the hotel, but as a means of transportation to midtown they are very very slow. Overall, would stay again, if couldn't find comparable options on south end of central park

Posted by , from Portand, OR on Jan 3, 2016

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Comment from Hotel Management

Jan 28, 2016 by Carla Paul

Dear Guest, Thank you for taking the time to share your feedback from your recent stay with us. We are delighted that you enjoyed your stay. We remain at your service and look forward to welcoming you back soon. Sincerely, Carla Paul

5 out of 5

Excellent location.

Pros: The room's large size and furnishings. Outstanding bathroom facility and amenities with exceptional service.
Cons: The price of a Diet Coke glass and with free refills.
Location: Shopping and museums within walking distance or short cab ride.
Very unique and private atmosphere in the heart of the Upper East Side between 5th Avenue and Madison. Well deserving of Relais and Chateaux only recommended hotel in NYC. The Daniel Boulod restaurant lives up to expectations although pricey even for NYC. ($ 10.oo for a glass of Diet Coke (mostly ice) and another $ 10.oo for a refill). Will always stay at The Surrey Hotel on next visits to NYC.

Posted by , from Michigan on Oct 27, 2015

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Comment from Hotel Management

Dec 12, 2015 by Katie Winther

Dear Guest, Thank you for taking the time to share your generous feedback from your recent stay with us. We were truly delighted that we exceeded your expectations from our unique design, tastefully appointed details in your accommodation, to the private enclave of our private roof garden, to our central location to the best of New York and most importantly, the gracious and professional service extended by our colleagues. We were pleased that we exceeded your expectations and The Surrey was well worth it. We remain at your service and look forward to welcoming you back soon. Sincerely,

5 out of 5

Exceptionally quiet, luxurious and stylish hotel.

Pros: Comfort, class and style
Location: #6 Train 3 blocks away, Central Park 3 blocks away, Madison Ave. 2 blocks away.
I visited NY for a short vacation and wanted to stay near Central Park and the Upper E. side. I chose The Surrey because of the high ratings and I was not disappointed. Staff greeted me politely and professionally and the check in was wonderful. The room was beautiful with a street view and lovely amenities. Another reason I chose The Surrey was the collection of art throughout the hotel. It's wonderful to see the modern and post-modern works throughout. The Surrey is a famous hotel where many political and cultural icons stayed and I wanted to experience this as well. Both of these really make the hotel stand out among others in it's class. Finally, breakfast from the cafe was absolutely perfect.

Posted by , from California on Aug 12, 2015

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5 out of 5

Great overall

The only thing I found ridiculous was that I had to pay for internet and it should be included.

Posted by on Jun 13, 2013

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5 out of 5

Customer Service over the top!

Pros: Close restaurants, Quiet
Cons: No free Internet
The Surrey did everything to make my short stay in NY very pleasant. My room was beautifully appointed and lusciously comfy. It is pretty pricey but, well worth the cost. The only negative, was the $15/day internet wifi cost. Ridiculous for a hotel with such a billing per day. I would definitely recommend The Surrey.

Posted by , from Chicago, IL on Aug 24, 2012

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5 out of 5

This hotel made me feel welcome

Pros: close to central park
Cons: noise from the street
I do not usually travel by myself, but I needed the location, which was perfect, I was pleasantly impressed by The Surrey, it is not like those huge and impersonal hotels, but classy and exclusive, excellent service overall, room service highly recommended for a treat or simply to enjoy the room. I felt safe all the time and all my needs were met gracefully. I know where we will be staying in our next trip to New York.

Posted by , from Illinois on May 16, 2012

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5 out of 5

EXCELLANT QUIET LOCATION

Pros: Close restaurants, Quiet
Cons: No free Internet
Very nice size rooms, search for the deal and you will fine. Stores with in two or three blocks for groceries and snacks, small cafes in the area 3 GUYS for one resonable and good food. One block to walk or sit in the park , bus routes one block up town or down town. Get a metro card for bus or subway travel. Staff is very helpful as is the house keeping.

Posted by , from Charleston, SC, USA on May 1, 2012

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5 out of 5

Couldn't have made a better choice!

Pros: Close restaurants, Quiet
Cons: No free Internet
We made booked this trip last minute on a whim and absolutely loved it! so close to central park and the furnishes in the rooms are amazing. CLEAN CLEAN CLEAN!

Posted by on Apr 11, 2012

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5 out of 5

Spacious hotel in Manhattan? Who knew?

Pros: Close restaurants, Quiet
Cons: No free Internet
The Surrey is an amazing boutique hotel on the Upper East Side. Easy access to Central Park and the Lexington Ave. subway make this a great location. The service and room quality make it a great hotel.

Posted by , from Philadelphia, PA, USA on Apr 10, 2012

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5 out of 5

The Surrey was a great place to stay. Beautiful hotel in a great location just one half block from Central Park.

Cons: No free Internet
Great service and large room sizes, not what you usually find in NYC. The staff was very courteous and helpful. Very comfortable rooms in a great location.

Posted by on Apr 2, 2012

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Property Features

The Surrey offers its guests a full-service spa, a 24-hour fitness center, and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Limo/town car service and a meeting room are available. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the luxury The Surrey. A free area shuttle within .5 mi is available. For a fee, parking is available. This 5-star Manhattan hotel is smoke free.

  • 1 building
  • 189 guestrooms or units
  • 17 levels
  • Built in 1926
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Terrace on the roof
  • Charging station for electric cars
  • 1 conference room
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (14.2 km / 8.8 mi)
  • Train station: New York Grand Central Terminal Station (3.6 km / 2.3 mi)
  • Property shuttles: Free area shuttle within .5 mi; airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Surrey offers 189 air-conditioned accommodations with iPod docking stations and minibars. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include showers, bathrobes, slippers, and designer toiletries. This Manhattan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Long distance calls (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to 10 AM.

Cafe Boulud - This restaurant specializes in French cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating. Open daily.

Bar Pleiades - This cocktail bar specializes in French cuisine and serves light fare only. Open daily.

24-hour room service is available.

Entertainment

Bar Pleiades. The perfect place to meet, entertain or simply people-watch on Madison Avenue, Bar Pleiades is the newest addition to the Café Boulud family. Named for the beloved French restaurant frequented by Manhattan’s art world elite of the 1970s and 80s, Bar Pleaides combines the elegantly attentive service of a fine hotel bar with the distinctive cocktail menu of a talented mixologist. Bartender Cameron Bogue has earned a reputation for working with seasonal market ingredients and house-brewed accents. While classic in spirit, his signature cocktails take their direction from the renowned Café Boulud just next door. The bar and lounge décor – inspired by both fashion icon Coco Chanel and the elegant lines of a 1930s Art Deco bar cart – features black and white lacquer finishes, French doors and quilted walls, inviting seclusion in intimate niches. Settle into a banquette and simply relax. Perched peacefully on the 17th floor overlooking the Upper East Side and Central Park, the private rooftop garden at The Surrey is a true oasis. A tranquil, elegant setting for relaxing, a romantic evening or for business entertaining, the seasonal garden features butler service for beverages, and anything else you may require.

Spa Services

Cornelia Spa has 5 treatment rooms. Services include massages, body treatments, and manicures and pedicures. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Minimum age to access spa is 15
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.00 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 150 per pet, per stay
  • Maximum 2 per room

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Service animals exempt from fees/restrictions

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38.11 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Internet access
  • Phone calls
  • In-room bottled water
  • Concierge/valet service
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 29 per person (approximately)
  • Airport shuttle fee: USD 200.00 per vehicle (one-way)
  • Valet parking fee: USD 75/85 per night
  • Pet fee: USD 150 per pet, per stay
  • Rollaway bed fee: USD 50.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Surrey
  • Surrey Hotel
  • Surrey Hotel New York
  • Surrey New York
  • Surrey Hotel New York City
  • Surrey New York City
  • Surrey Suite Hotel
  • The Surrey Hotel New York City

You should know

  • The Surrey offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Set meals are served in guestrooms only (no menus or public dining).

Awards & Affiliations

  • The Surrey is listed in the 2017 Condé Nast Traveler Top 100 List and the 2017 Travel + Leisure 500.
  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.
  • The property is a member of Relais & Chateaux.