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4.5 out of 5

"Felt like I was in gone with the wind elegance Very clean and upscale. Kept to the the tradition " More

By a verified traveler on Mon 23 Nov 2020

Hotel Description

Family-friendly 5-star hotel near Audubon Aquarium of the Americas

City center retreat

A stay at this Central Business District hotel places you steps from Harrah's New Orleans Casino and a 5-minute walk from Canal Street. Audubon Aquarium of the Americas and Royal Street are also within half a mile (1 km).

Renovated in 2018

A full-service spa, an outdoor pool, and a restaurant are all featured at this luxury hotel. Families will appreciate kid-friendly dining and in-room childcare. Enjoy the fitness center and perks like free WiFi.

Comfy beds, flat-screen TVs

Boasting comforts such as pillowtop beds and Frette Italian sheets, the 316 guestrooms offer thoughtful touches like bathrobes and slippers. Other amenities include minibars, room service, and flat-screen TVs with satellite channels.

Club, Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Guest Room King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Premium Suite Queen/Queen

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Suite Queen/Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Guest Room Queen/Queen

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Guest Room Queen/Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Windsor Court Hotel ratings based on 21 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Windsor Court Hotel

Everyone (5) Couples (1) Family (2)
5 out of 5
Felt like I was in gone with the wind elegance Very clean and upscale. Kept to the the tradition

Posted by on Nov 23, 2020

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Comment from Hotel Management

Nov 23, 2020 by Windsor Court Hotel

Thank you for visiting Windsor Court Hotel. We are pleased to see your experience at Windsor Court merited your attention in a positive way! Thank you for taking the time to rate Windsor Court Hotel and we look forward to welcoming you back in the near future.

1 out of 5
This 5 star rating is a JOKE: We’ll never forget the experience my wife had to endure at this God awful establishment. Absolutely an eye opening experience of racism. As A white man I’ve been ignorant in believing that quality service and money was color blind and you get what you pay for no matter what color, gender or creed you may be. That was not the case at the Windsor Court. We choose this tired and dusty place for a relaxing weekend getaway with my beautiful wife who happens to be black. The idea was I’d watch some college football while my wife laid out by the pool. Little did I know that my wife would have to sit on the molded chair for over an hour without ever being approached by the staff. Staff of approx. 4 plus 1 manager and a total of roughly 12 guests (3 groups) in the pool area, all the staff were white besides 1 Hispanic. All the groups had been brought seat covers and towels immediately upon arrival besides my wife the only minority guest. All of the groups had been checked on and served multiple times. My wife was not approached for over an hour. She approached them and asked if she was suppose to check in or some thing, not wanting to believe she was deliberately over looked. To her surprise the staffer pointed at a sign that clearly stated “Due to COVID we ask that you NOT approach us but sit and wait to be approached to avoid lines etc.... My wife then breaks out in tears to come get me. Thanks Windsor Court for opening my eyes! We’ve experienced s

Posted by , from Baton Rouge, LA on Sep 29, 2020

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5 out of 5
Superb in every way. There for a romantic getaway and the suite was large and elegant. Staff was friendly, knowledgeable, and discrete. Dining and room service really good too. Expensive and worth it.

Posted by on Feb 4, 2019

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5 out of 5
Great location near the French Quarter. Beautiful room. I stay there most times I go to NOLA, and love it.

Posted by , from Great Falls, VA on Nov 5, 2018

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Comment from Hotel Management

Nov 12, 2018 by Windsor Court Hotel

Thank you for being loyal guest of Windsor Court Hotel. We are happy to learn your stays have been enjoyable and appreciate your complements. Looking forward to welcoming you back soon!

5 out of 5

careless, careless

Unfortunately, when I reserved my premium suite through Travelocity, I saw the two queen beds in the picture for that selection, and clicked on it. It turns out that the picture of two queen bed was matched up with a king bed room The hotel was out of double queens, so I ended up sleeping on a foldout cot in my premium suite while my teenage daughter took the king bed. Moral to this story: don't book hotels through Travelocity.

Posted by , from williamsport on Aug 1, 2016

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5 out of 5

A true gem...

It was great to be back at the Windsor Court.....a wonderful graceful place in the heart of downtown yet a bit off the beaten track. Superior staff & facilities. Rated 4 Stars, should probably be 5. Looking forward to our next visit to the Big Easy so we can return.

Posted by on Jan 13, 2016

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5 out of 5

Great location edge of the French quarter and nice

Great staff and services. Room not ready when we arrived and was given free upgrade.

Posted by , from Memphis, TN on Jan 5, 2016

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1 out of 5

Very Very Poor Customer Service/ Glorified Marriott

Cons: poor housekeeping, kicked off the internet repeatedly, room locks in poor working condition, unannounced staff intrusion, very poor customer service
Let me start by saying I was underwhelmed. I just came back from the Mandarin Oriental NYC, and Ritz Carlton West Palm Beach. My travels also include stays at Four Seasons Costa Rica and Las Ventanas in Cabos to name a few. So perhaps I expected too much. Alas, it was a American Express property so I didn't think it would be as bad as it was. The housekeeping service was minimal, there was never any staff answering the phones after 11pm. I had to call for basic items repeatedly which never appeared.At one point I actually expected them to just leave the cleaning supplies for me to use. The lock on the room door broke several times. At one point we were locked out of our room several times for long periods of time. The worst part of the stay was when a male staff walked in on our room unannounced to replace two bottles of water. All of our concerns were brought to Kyle the "manager" ( I use that term loosely), who promised a resolution. We never heard back from him during the rest of our stay. The ONLY redeeming quality was the club level. That is the one place that felt five star. As for the rest of the hotel it had a glorified Marriott feel. We will be staying at the Ritz when we return. Centurion will definitely hear about our experience with his property and so will Kenneth C. They may want to reconsider this an American Express property, as it does not live up to the standards. For those who are accustomed to average this is the place for you, for the others with a more discerning palate, DO NOT STAY HERE! There is no need to accept mediocrity. Good luck staying an Amex property!!!!

Posted by , from New York, NY, USA on Apr 18, 2013

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5 out of 5

Great hotel, finest in New Orleans

Pros: Close restaurants, Quiet
Discovered this place by accident and we were glad we did. We have three children and were taking a cruise out of New Orleans and wanted to be outside the quarter, but within walking distance of it. Quiet, clean, and spacious room that we hated to leave for a cruise cabin the next day. We usually go to New Orleans twice a year and we will stay here each time.

Posted by , from Birmingham, AL, USA on Mar 24, 2013

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3 out of 5

The hotel was beautiful and the rom was nice. The staff was not warm and friendly starting with the check-in.

Pros: Free Internet, Quiet
Cons: staff not welcoming.
Windsor Court is a beautiful hotel and the rooms are wonderfully decorated. However, the staff was not friendly and did not make any effort to make us feel welcome. There was no introduction of the amenities available at the hotel. We had breakfast and dinner in the restaurant, and the food was good. The lady in the gift shop was very pleasant. Would I stay again? Maybe.

Posted by , from Atlanta, GA, USA on Sep 7, 2012

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Property Features

Windsor Court Hotel offers its guests a full-service spa, an outdoor pool, and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 10000 square feet (929 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Windsor Court Hotel. Parking is available for a fee. A complete renovation of Windsor Court Hotel was completed in October 2018. This 5-star New Orleans hotel is smoke free.

  • 1 building
  • 316 guestrooms or units
  • 23 levels
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Built in 1984
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Louis Armstrong New Orleans Intl. Airport (MSY) (25.9 km / 16.1 mi)
  • Train station: New Orleans Union Passenger Terminal (1.8 km / 1.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Windsor Court Hotel offers 316 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Frette Italian sheets and premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in October 2018.

  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:30 AM.

The Grill Room - Overlooking the garden, this restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required.

Cafe Anglais - This coffee shop serves light fare only. Open daily.

Polo Club Lounge - Onsite piano bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Rafting nearby
  • Golfing nearby
  • Boat tours nearby
  • Golf lessons available nearby
  • Fishing nearby
  • Kayaking nearby
  • Sailing nearby

Spa Services

Spa at Windsor Court has 10 treatment rooms. Services include massages.

The spa is open select days.

  • Number of treatment rooms 10
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150 per accommodation, per stay, plus a deposit of USD 150.00 per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 3
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: USD 2.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 30 and USD 40 per person (approximately)
  • Valet parking fee: USD 53.98 per day (in/out privileges)
  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Court Hotel Windsor
  • Court Windsor
  • Court Windsor Hotel
  • Hotel Court Windsor
  • Hotel Windsor Court
  • Windsor Court
  • Windsor Court Hotel
  • Windsor Court Hotel New Orleans
  • Windsor Court New Orleans
  • Windsor Hotel
  • Windsor Court Hotel Hotel
  • Windsor Court Hotel New Orleans
  • Windsor Court Hotel Hotel New Orleans

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Windsor Court Hotel is listed in the 2016 Condé Nast Traveler Top 100 List.

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

The property is a member of Preferred Hotels & Resorts.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.