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"very nice , friendly, very convenient to everything we wanted " More

By a verified traveler on Tue 26 Jun 2018

Hotel Description

4-star hotel near Bourbon Street

Central New Orleans getaway

Within a 15-minute walk of this Central Business District hotel, you'll find Bourbon Street and National World War II Museum. Jackson Square and Mercedes-Benz Superdome are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, express check-in, and valet parking. A coffee shop, limo/town car service, and a grocery/convenience store are also on offer.

WiFi, Smart TVs

The 252 guestrooms have Smart TVs with satellite channels and offer WiFi and room service. Wired Internet, first-run movies, and premium bedding are also available.

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$144* Per night/room Oct 29 - Oct 30

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 2 Double Beds, Accessible, Jetted Tub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, Non Smoking, Business Lounge Access

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilton New Orleans/St. Charles Avenue ratings based on 33 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton New Orleans/St. Charles Avenue

Everyone (15) Couples (2) Family (2)
4 out of 5

Posted by on May 6, 2019

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Comment from Hotel Management

Jun 16, 2019 by Customer Service

Thank you for sharing your thoughts with us! It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit. Thank you and have a lovely day!

4 out of 5
We really loved almost everything about this property. The staff was very nice and helped me with Travelocity's mess up. The lobby /elevator music was TERRIBLE!! In the city of jazz, jazz should be playing. They weren't even close.

Posted by , from Central Florida on Apr 9, 2019

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3 out of 5
Hotel was good. I was disappointed is the maintenance. My sink had a slow drain, the toilet kept running all day and leaked water on the floor, and the channels on the TV kept going out. Made numerous complaints about the issues but it wasn’t resolved.

Posted by on Apr 9, 2019

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3 out of 5
Rooms weren’t ready at the time promised. Staff were only somewhat accommodating. Small bathrooms but location was good.

Posted by on Mar 24, 2019

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3 out of 5

Posted by on Feb 24, 2019

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5 out of 5
Wasn’t convenient to stores, mainly just other hotels and businesses.

Posted by on Feb 18, 2019

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2 out of 5
I was unjustfiable charged with $200.00 plus to change from Hilton Riverside to this Saint Charles St. Hilton. Service in restaurant Luke was execelent, but room was not to the Hilton standards. Small windowns, towells were no changed properly. Toiletry was scarced. Room smell funny and shower pression was not good either. Travelocity did a poor job in handleling the change of hotel. Still i do not umdertand why i had to pay that high cost for a change from a better to lesser hotel.

Posted by , from Miami, FL on Aug 13, 2018

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5 out of 5
very nice , friendly, very convenient to everything we wanted

Posted by on Jun 26, 2018

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2 out of 5
Very rude staff. Rooms are very small and over priced. With all the trouble we had they said they upgraded us to a delux room. If our room was delux I would hate to see what a standard room was. The hallways were dirty and looked like they haven’t been cleaned in some time. Room service food trays were left in the hallways for a significant amount of time, several hours. Horrible old mattress that was so lumpy you can’t get rest. When trying to tell staff of the displeasure they didn’t care and said there was no manager to talk to. When we arrived we waited 20+ minuets to get a valet (valet only at hotel to park) so we could unload our vehicle. After asking the front desk about the valet it was still several minutes before anyone arrived and no bellman to check our bags as we had arrived early and needed just to check those in so we didn’t have to lug those around with us. When finally checking in at the check in time we were told our was not ready and had to wait an hour before finally getting our room. When we got our room the one deak girl said your has been ready for you for a few hours and not sure why the other girl refused to check is in. 2 out of 5 elevators working. I will avoid this hotel in the future.

Posted by on Apr 26, 2018

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5 out of 5

Great Hotel

This was my first time to New Orleans and the hotel and staff added to the great experience. The location was perfect and in walking distance of everything but not so close that the noise disrupted our nights. The staff was incredibly helpful with recommendations on where to eat, what to do, and how to get around the city. If I ever go back to New Orleans this is the place I will be staying again, no hesitation. Easily the best experience I've had with any hotel.

Posted by on Jul 23, 2017

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Comment from Hotel Management

Jul 26, 2017 by val

Thank you for taking a moment to share this wonderful review. I am very happy to hear that you enjoyed your overall stay. We are proud to offer a comfortable environment surrounded by the most exciting area in America. We appreciate you visiting us and we would be honored to have the pleasure of welcoming you back again soon.

About the Hilton New Orleans/St. Charles Avenue

Location 333 Saint Charles Ave, New Orleans, LA 70130

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and limo/town car service. WiFi and wired Internet are available in public spaces for a fee. Event space at this hotel measures 10000 square feet (929 square meters). A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hilton New Orleans/St. Charles Avenue. For a fee, parking is available. This 4-star New Orleans hotel is smoke free.

  • 1 building
  • 252 guestrooms or units
  • 18 levels
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Built in 1926
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Grocery/convenience store
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Airport: New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) (24.1 km / 15 mi)
  • Train station: New Orleans Union Passenger Terminal (1.3 km / 0.8 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton New Orleans/St. Charles Avenue offers 252 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 47-inch Smart televisions come with premium satellite channels, first-run movies, and pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 10 AM.

Hilton New Orleans/St. Charles Avenue has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5 AM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.00 per night.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 20 and USD 30 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 (for 24 hours, rates may vary)
  • Fee for in-room wired Internet: USD 12.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 12.95 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 12.95 (rates may vary)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Late check-out fee: USD 100 (subject to availability)
  • Rollaway bed fee: USD 20.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Charles
  • Hilton Charles Hotel
  • Hilton Charles Hotel New Avenue Orleans/St.
  • Hilton New Orleans/St. Charles Avenue
  • Hilton New Orleans/St. Charles Avenue Hotel
  • Hilton Orleans/St. Charles Avenue Hotel
  • Hilton Orleans/St. Charles Avenue
  • Hilton New Orleans / St Charles Ave Hotel New Orleans
  • Hilton New Orleans/St. Charles Avenue Hotel
  • Hilton New Orleans/St. Charles Avenue New Orleans
  • Hilton New Orleans/St. Charles Avenue Hotel New Orleans

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.