Hotels in Chicago, IL

From the minute that we arrived the staff was extremely helpful and courteous. Always willing to help where it was needed. I would suggest to them only one thing, the person talking orders for room service, needed to be more knowledgeable.

Celebrated my 30th here. Christopher Dean made our stay super special. Upgraded our room and gave us two birthday drinks! Room was clean and the view was spectacular. No complaints. Perfect location. Ended the night at the bar where we were greeted with friendliness. Won't stay anywhere else.

The hotel is beautiful, the service was excellent, the room huge and very nice, the food wonderful!!!

Excellent staff, very helpful and kind. Location and room were great. Thanks for a lovely stay.

Stayed for 3 nights over Memorial Day wknd while in town to see family and friends and attend a wedding. Hotel is very nicely kept, with a beautiful lobby and pleasant, staff. Our room had a great view of Navy Pier, and was very quiet and comfortable. This is a terrific location for all that Chicago has to offer, and is within walking distance of the lakefront, Mag Mile, River North, Rush Street, Gold Coast and Navy Pier areas. Only downside was the long wait for the valet parking. We often had to wait up to 20 additional minutes for the car to be brought up, even at non-peak times, despite requesting the car by phone more than 10 minutes prior to needing it.

Everything was perfect, seamless and pristine. Food and bar area was well appointed. Our last visit was years ago with our daughters...but did not use the pool this time.

After a lot of research online for the perfect hotel to celebrate our anniversary, this will be our go to hotel every time we are in Chicago. We stayed in the Mosaic suite and had the entire 6th floor to ourselves. Complimentary bottle of wine and fruit was brought to our room to celebrate our anniversary. I think I may have said one thing about it being our anniversary to the person checking us in(Luis?) and I didn't make a big deal about at all. Was an awesome surprise! The patio area on the 17th floor was amazing, only wish we had more time to enjoy it. Two minor negatives to minimal to even mention in detail. Love this place!

This was well located...just over Nordstroms and a HUGE shopping mall. I was on crutches and they had the hotel Mercedes Limo drive us to Victoria's Secret...5 blocks down because it was raining. The place is going to do an update on the lobby...and I can't figure out WHY???...it is modern and clean and stylish. Food was great, being gimpy I ate here twice over our 3 days. Beds were comfortable, the bellhop saw we had leftovers and ordered up a Microwave...they care and it shows.

At first our check in was delayed because our room wasn't ready at 5 PM. I spoke to the front desk about the need to get ready for our dinner reservations at 630. They were very accommodating by giving us a free room upgrade and a discount at the the Primehouse restaurant on site (which I would also recommend when you visit). The studio suite was spacious and comfortable for the wife and I. Beautiful bathrooms with robes. This hotel is just off Michigan Avenue so very close to shopping and the Chicago River. I look forward to staying here once again when we return to Chicago.