6/10 Okay
Darcy
May 24, 2025
Disliked: Property conditions & facilities
I understand the eco part of not using AC but when you show that as an amenity for the room, it should be in the room with the ability to use. I also didn’t have cold water. They did say they fixed it, and it went from hot to hotter to almost burning my skin off. I stayed in the duplex, which is a lovely spot except they showed the bed on the lower level and it was on the top level. The staircase is incredibly narrow, and I almost fell a few times. Also, when I booked the room in February, they stated they had smart TV capability when I got there in May, apparently that was disabled in April without knowing.
I appreciate that the hotel allows cancellations, but I wish as an international traveler that I would’ve been charged at the time I booked the room with the option to have it refund refunded by a certain date as opposed to being charged on the date it could be canceled. This caused my trip to go up about $100 due to financial fluctuations within the countries.
Sadly, I cannot remember the one incredibly wonderful woman who is just lovely and accommodating, but I thank her so much for at least listening and attending to the needs that I had asked her about.
It is a very walkable safe area very close to Earls Court station. The only other issue I had was one night I got back at about 11 PM and the door was locked. Myself and two other travelers were trying to get in and had to bang on the door for about five minutes.
Darcy
Stayed 3 nights in May 2025
