The Park City Grand Plaza Kensington

4-star property
18-30 Lexham Gardens, London, England 1-855-201-7819

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4.5 out of 5
Wonderful!
See all 12 Travelocity Reviews

"I cannot say enough about the Park City Grand Plaza Kensington. It was my first trip to London from the states. My sister-in-law and I had a limited b ... " More

By a verified traveler on Thu 19 Jul 2018

Points Of Interest

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Hotel Description

4-star hotel near Kensington High Street

London retreat

Within a 15-minute walk of this Kensington hotel, you'll find Kensington High Street and Kensington Gardens. Kensington Palace and Natural History Museum are also within 2 miles (3 km).

Business services

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. A coffee shop, a terrace, and a garden are also on offer.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 62 guestrooms offer free WiFi and free wired Internet, as well as satellite TV. Free bottled water, hair dryers, and laptop-compatible safes are also available.

Executive Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$159 per night

Family Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

The Park City Grand Plaza Kensington ratings based on 12 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Park City Grand Plaza Kensington

Everyone (9) Family (2)
5 out of 5
5 minute walk to tube station. Room was clean and tidy. Staff was accomodating. Bed was queen size in American terms, but advertised as a double... pleasant surprise.

Posted by on Jul 8, 2019

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5 out of 5
Lovely hotel on a lovely street. Only 2 or so blocks from the Earls Court Underground station. Nice central London location in Kensington. Room was small compared to American hotels, but clean, new bathroom, nice view. Staff was very helpful.

Posted by , from Denver, Colorado on Oct 13, 2018

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Comment from Hotel Management

Oct 25, 2018 by Alessandro - Front Office Manager

Dear Greg. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

5 out of 5

Lush London Experience

Pros: Staff, staff, staff. I am always about having a real duvet at a hotel and this one provided upon request and it made the hotel bed feel like home.
Cons: Truly, nothing. It is a beautiful safe neighborhood in which the hotel is situated, and it is clear that all is being done to ensure a fantastic stay.
Location: Loved the location. Not super close to more stereotypical attractions, but close to a tube station which takes you anywhere. Artsy place, with museums
I cannot say enough about the Park City Grand Plaza Kensington. It was my first trip to London from the states. My sister-in-law and I had a limited budget and went with a trip already compiled by Travelocity because it was cheaper. Well flying with IcelandAir was horrific and we arrive in London only to discover we are still nearly two hours from our hotel. We imagined how awful the hotel must be after such a trip. Well, to the contrary the hotel was the highlight of the entire trip. It had the Historical London feel that any visitor would seek with every possible update. Beds were comfortable, rooms were clean and all amenities were provided for. Yet, what really made this place stand-out was the staff and the excellent service they ensured every guest received. There was Vlad who ensured I had my flat white on the morning I left even though he was yet schedule in the care. All concierge, especially the gentlemen from Italy, helped us find every unique experience we sought during our visit. We were addressed every time we entered and left the hotel and after seven days they truly made us feel at home. I will return to London again, and this time with my husband and three children to visit first and foremost my new hotel family. Kudos to mgmnt who were visibly present almost daily and ensured that they hired the highest quality individuals to serve on the frontlines of their business. I truly miss them all and can't wait to visit again and enjoy is beautiful neighborhood.

Posted by , from Upstate New York on Jul 19, 2018

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Comment from Hotel Management

Aug 2, 2018 by Front Desk Manager - Alessandro

Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.

5 out of 5

I love this place but the floors squeak.

As they do in every other old. Boutique hotel in London. If you're a light sleeper, elect for the top floor. Otherwise, this is my home away from home.

Posted by , from San Francisco on Apr 22, 2017

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5 out of 5

Great hotel

Pros: Location and quite at night got a great night sleep
Hotel is in an upscale part of London with a large grocery store close by with fresh fruit, pastries and just abbot anything you would need. Many pubs and restaurants within a 15 minute walk. The tube was about a 5 minute walk and the bus stop just a few minutes away. Hotel was very clean, and quite. Staff was very friendly and helpful. Carey was a great bartender. Would highly recommended this hotel.

Posted by , from USA on Dec 3, 2016

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5 out of 5

A wonderful little boutique hotel

Location: See above.
This little boutique hotel is in a safe and pretty area in Kensington just a short walk off Cromwell Rd. (And a short bus ride or taxi up Cromwell Rd. to the Victoria & Albert and further on to Harrod's. The room was comfortable, renovated to American standards with a granite topped bathroom vanity, glass shower with rain head. Comfortable bed. Very quiet. Excellent front desk service.

Posted by , from Atlanta, GA on Oct 6, 2016

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1 out of 5

All-around Disappointing

We booked this hotel because of its great reviews on this site. Our stay, however, was disappointing and the staff was incredibly unresponsive and flippant. During our stay, the ceiling starting leaking while we were out during the day and we returned at 11:30 pm to find our belongs wet. When we notified the hotel staff he told us we were "lucky" that they had another room available to put us in for the remainder of the stay. He also mentioned that this was a reoccurring problem. If I were a hotel manager, I would certainly look into getting that fixed. The next night, in our new room, the air conditioning stopped working. Ordinarily I don't think this would be an issue in London, however, it was mid-July and London was experiencing a heat wave. Needless to say, sleeping that night was miserable. Finally, when we asked to talk to a manager about our experiences, they were unwilling to do so until I finally called her myself. We were incredibly disappointed with our stay. From what we can tell, the management has recently changed which is likely the reason for the vast difference in our expectations and the reality.

Posted by , from Washington DC on Aug 3, 2016

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3 out of 5

Fell Short of Expectations

Pros: Quiet street. Fresh decor with upscale fixtures & accessories.
Cons: Staff indifferent to issues including a dead TV & broken A/C. Repeated reminders that you're "prepaid through a 3rd party."
Location: Posh Kensington restaurants and pubs close by. 10-12 minute walk to the Underground.
Didn't feel welcome. We paid for two nights in advance and left after one. The Park City is on a well-tended residential street away from noise and traffic.

Posted by , from Atlanta, GA on Jun 14, 2016

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5 out of 5

Clean, Comfortable Centrally located and QUIET

Pros: Location, modern lobby, modern room with amenities, clean and supported by a helpful staff.
Cons: A package that includes an English Breakfast would have been perfect.
Location: Two important museums ...Albert and Victoria and National History Museum. Harrods is just another 15 minute walk and certainly an experience.
The hotel has a modern lobby, very helpful and attentive personnel. The room was a surprise with a double (actually king size bed). Fridge in the room. Bose radio and large flat screen TV. Bathroom is modern and clean. Blackout curtains etc. Hotel is off of Cromwell in Kensignton. The hotel is on a quiet side street, and well located near a variety of restaurants within a 5-7 minute walk. The only surprise was the fee for the transfer to Gatwick airport. (Certainly not to blame the hotel).

Posted by , from Florida on Jun 3, 2016

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5 out of 5

ASTHMA WARNING - great otherwise

My stay here was wonderful. The neighborhood is gorgeous and convenient. The room was fantastic. Large bedroom, large bathroom, even a walk in closet. The windows were floor length and the entire experience was wonderful... Except for one thing. Whatever cleaning stuff they use is HEAVILY scented. When I first got to my room I couldn't breathe because they had just cleaned it (and had let me check in early, I might add!). The scents clear fairly quickly and cracking the windows helped clear it up fast. This was my only complaint about the entire stay and it was easily solved after the first day by only having housekeeping in on days I knew I'd be out for a while to give the room time to air out. To clarify, the scent wasn't bad, it was just heavy enough to trigger possible asthma issues. Anyone else should be fine. =)

Posted by , from Boston on Nov 1, 2015

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About the The Park City Grand Plaza Kensington

Location 18-30 Lexham Gardens, London, England W8 5JE

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. There's an onsite business center. WiFi is free in public spaces. A terrace, multilingual staff, and karaoke are also featured at the business-friendly The Park City Grand Plaza Kensington. Smoking is allowed in designated areas at this 4-star London hotel.

  • 62 guestrooms or units
  • Dining venue
  • Karaoke
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Transport

  • Train station: London West Brompton Station (1.5 km / 0.9 mi)
  • Metro station: Gloucester Road Underground Station (0.8 km / 0.5 mi)
  • Parking:

Room Amenities

The Park City Grand Plaza Kensington offers 62 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily.

The Park City Grand Plaza Kensington has a restaurant on site.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:30 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available
  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 10.90 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Parkcity Hotel London
  • Parkcity London
  • Park City Grand Plaza Kensington Hotel
  • Park City Grand Hotel
  • Park City Grand Plaza Kensington
  • Park City Grand
  • The Parkcity Hotel London
  • Park City Hotel London
  • The Park City Grand Plaza Kensington Hotel London, England
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.