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The Park City Grand Plaza Kensington

4.0 star property
4-star hotel near Kensington High Street, connected to the convention center

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Photo gallery for The Park City Grand Plaza Kensington

Front of property
Lobby
Reception
Daily continental breakfast (GBP 15.00 per person)
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available
  • Business services

Explore the area

View in a map
18-30 Lexham Gardens, London, England, W8 5JE
  • Place, Cromwell Road
    ‪1 min walk‬
  • Place, Bupa Cromwell Hospital
    ‪3 min walk‬
  • Place, Kensington High Street
    ‪8 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪33 min drive‬

Room options

View all photos for Grand Deluxe Double

Grand Deluxe Double | Minibar, in-room safe, desk, blackout drapes

Grand Deluxe Double

8.4 out of 10
Very good
(78 reviews)
  • 172 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Plaza Executive Double

Plaza Executive Double | Minibar, in-room safe, desk, blackout drapes

Plaza Executive Double

8.6 out of 10
Excellent
(42 reviews)
  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Plaza Executive Triple

Minibar, in-room safe, desk, blackout drapes

Plaza Executive Triple

8.8 out of 10
Excellent
(22 reviews)
  • 226 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Bed OR 1 Double Bed and 1 Twin Sofa Bed

View all photos for Family Suite

Minibar, in-room safe, desk, blackout drapes

Family Suite

8.6 out of 10
Excellent
(10 reviews)
  • 291 sq ft
  • Sleeps 4
  • 1 Double Bed OR 1 Double Sofa Bed

View all photos for Grand Deluxe Double Room Non Smoking

Minibar, in-room safe, desk, blackout drapes

Grand Deluxe Double Room Non Smoking

  • Sleeps 2

View all photos for Plaza Executive Triple Room Non smoking

Minibar, in-room safe, desk, blackout drapes

Plaza Executive Triple Room Non smoking

  • Sleeps 3

View all photos for Plaza Executive Double Room Non smoking

Minibar, in-room safe, desk, blackout drapes

Plaza Executive Double Room Non smoking

  • Sleeps 2

View all photos for Family Suite

Minibar, in-room safe, desk, blackout drapes

Family Suite

  • Sleeps 4

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About the neighborhood

London

London City Centre stay.Within a 15-minute walk of this London City Centre hotel, you'll find Kensington High Street and Kensington Gardens. Hyde Park and Natural History Museum are also within 2 miles (3 km).

What's nearby

  • Cromwell Road - 1 min walk - 0.1 miles
  • Bupa Cromwell Hospital - 3 min walk - 0.2 miles
  • Kensington High Street - 8 min walk - 0.4 miles
  • Kensington Gardens - 10 min walk - 0.6 miles
  • Natural History Museum - 13 min walk - 0.7 miles

Getting around

  • Earl's Court Station - 8 min walk
  • West Brompton Station - 15 min walk
  • London City Airport (LCY) - 61 min drive

Restaurants

  • ‪Devonshire Arms - ‬4 min walk
  • ‪Cast Iron Bar & Grill - ‬4 min walk
  • ‪Masgouf | مسكوف - ‬4 min walk
  • ASK Italian
  • ‪Executive Lounge Marriott - ‬5 min walk

About this property

The Park City Grand Plaza Kensington

4-star hotel near Kensington High Street, connected to the convention center
There's a restaurant on site. Public spaces have free WiFi. Business amenities include a business center and meeting rooms. A 24-hour fitness center, a terrace, and multilingual staff are also featured at the business-friendly The Park City Grand Plaza Kensington.

Smoking is allowed in designated areas at this 4-star London hotel.

  • 76 guestrooms or units
  • Meeting rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas
  • Dining venue
The Park City Grand Plaza Kensington offers 76 air-conditioned accommodations with minibars and laptop-compatible safes. Televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 15 for adults and GBP 10 for children
  • A restaurant

Things to do

  • 24-hour gym

Accessibility

  • Elevator (50 inch wide door)

Room amenities

Entertainment

  • 43-inch TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 15.00 for adults and GBP 10.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Property is also known as

Parkcity Hotel London
Parkcity London
Park City Grand Plaza Kensington Hotel
Park City Grand Hotel
Park City Grand Plaza Kensington
Park City Grand
The Parkcity Hotel London
Park City Hotel London
The Park City Grand Plaza Kensington Hotel London, England
The Park City Plaza Kensington
The Park City Grand Plaza Kensington Hotel
The Park City Grand Plaza Kensington London
The Park City Grand Plaza Kensington Hotel London

Frequently asked questions

How close is The Park City Grand Plaza Kensington to the airport?

The Park City Grand Plaza Kensington is 13 mi (61-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

Does The Park City Grand Plaza Kensington have an airport shuttle?

Airport shuttle services are not available at The Park City Grand Plaza Kensington.

Does The Park City Grand Plaza Kensington offer free breakfast?

Free breakfast isn’t provided at The Park City Grand Plaza Kensington, but continental breakfast is offered for a fee of GBP 15.00 for adults and GBP 10.00 for children. It's available on weekdays from 7:00 AM to 11:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a casino at The Park City Grand Plaza Kensington?

No, there is no casino at this hotel.

What time is check-in at The Park City Grand Plaza Kensington?

Check-in start time: 2:30 PM; Check-in end time: midnight.

Is there free parking at The Park City Grand Plaza Kensington?

Free parking is not available at this hotel.

Does The Park City Grand Plaza Kensington have a pool?

The Park City Grand Plaza Kensington does not have a pool.

Does The Park City Grand Plaza Kensington have a restaurant?

Yes, there is a restaurant on site.

Does The Park City Grand Plaza Kensington have a spa?

There are no spa services available at this hotel.

How close is The Park City Grand Plaza Kensington to downtown London?

The Park City Grand Plaza Kensington is 2.8 mi away from London.

The Park City Grand Plaza Kensington Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 518 out of 1002 reviews
Rating 8 - Good. 311 out of 1002 reviews
Rating 6 - Okay. 106 out of 1002 reviews
Rating 4 - Poor. 37 out of 1002 reviews
Rating 2 - Terrible. 30 out of 1002 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very warm at night, so we turned the cooling on and left for the day, hoping it would be cool when we returned for the evening. We returned to an oven! We were told at the front desk that the cooling was seasonal and we only had heating available in the room, so the best we could do was open the window, which only opened about 4 inches.....not enough to cool the room over night but enough to let the noise in and keep us awake all night!
Stayed 2 nights in Oct 2025

8/10 Good

Maureen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
As we did not have breakfast we are unable to comment. The outer building is very attractive wth lots of character. A pleasant entrance although the reception desk which is off to the side & not facing visitors; initially out of view. We were too early to check-in but offered a safe place to keep our luggage, though we did not require this service as we had relatives staying at the hotel. When we came to check-in later, we experienced a slight unfriendliness, were given passkeys to our room after some mix up with paperwork at the desk. Upon entering the allocated room, it appeared to be already occupied. This could have been an extremely embarrasing situation had the occupier been in the room; thankfully they were not! Back to reception we explained the situation to the same young woman on the desk, we were asked some questions in an abrupt, unfriendly manner & after spending a lot of time at the computer she allocated us another room, not before she blamed the error on her co worker. We found all this very unprofessional when a sincere apology & an aim to please, would have gone a long way. This was dissappointing. However, the overnight stay was pleasant. The rooms were clean but in need of updating, especially the bathrooms. Most hotels have walk-in showers but here they have bathtubs with shower, beware, the bathtubs are very high-sided. The location is great for Earl's Court Station & a variety of restaurants within walking distance.
Stayed 1 night in Oct 2025

10/10 Excellent

Jean-Paul

Stayed 5 nights in Oct 2025

10/10 Excellent

Lisa

Stayed 2 nights in Oct 2025

6/10 Okay

Federico

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is an old hotel. Main window could not be fully closed, so it let cold air to get into the room. As a result, I got sick with a bad cold. Hotel staff was very helpful. They offered us to relocate to a lower-rated room in the basement, which we declined.
Stayed 2 nights in Oct 2025

10/10 Excellent

Federico

Stayed 2 nights in Oct 2025

8/10 Good

Imad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don't know. The window was partly open and can't close it
Stayed 1 night in Oct 2025

10/10 Excellent

Madonna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The air-conditioning and heat worked well. The room was cleaned daily unless you kept the do not disturb on. The room was fully serviced including replenishment of coffee and cookies which was nice. The staff were always helpful and polite.
Stayed 6 nights in Oct 2025

8/10 Good

Detchee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little bit small but nice room Staff is so helpful and helped us to booked a tour except 1 staff that snapped at me when I asked where's the Lift located, He said he gonna show me but snapped and in sarcastic voice.
Stayed 2 nights in Oct 2025

10/10 Excellent

Dmitriy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Room, quiet.
Stayed 4 nights in Oct 2025

10/10 Excellent

Veronica

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the entire package, a boutique hotel that delivers what it promises.
Stayed 8 nights in Oct 2025

10/10 Excellent

Deepa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel — stay here every time we visit London. Perfect neighborhood - so walkable, and close enough to the tube as well. Staff is very friendly and accommodating.
Stayed 4 nights in Sep 2025

6/10 Okay

Dorothy

Traveled with partner
Liked: Cleanliness
Didn't like that lift was broken and was pnbthe 4th floor
Stayed 4 nights in Oct 2025

8/10 Good

Tatyana

Liked: Cleanliness
The location is good. Our room had a very nice and comfortable bed. The shower had excellent water pressure. It was very clean. On the other hand, our room was in the very odd place with stairs, where my husband with his bad knees could barely walk up and down. The receptionist did not ask us if only stairs are ok for us.
Stayed 3 nights in Oct 2025

8/10 Good

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good,walkable location. Room was large for London. Lift was out which made it difficult checking in and out with luggage.
Stayed 2 nights in Oct 2025

8/10 Good

Linda

Liked: Cleanliness
Very spacious, clean, quiet room. Cons: The sink didn't drain well and the refrigerator wasn't cold.
Stayed 3 nights in Oct 2025

8/10 Good

Per

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large spacious rooms (familiesuite)
Stayed 3 nights in Oct 2025

2/10 Terrible

Francisco

Disliked: Staff & service, amenities, property conditions & facilities
Terrible experience. The bed and pillows are awful. I was on the third floor, but the lift broke down while I was there. There was no action by the hotel to inform me or to change me to a room on a lower floor. I had to stay three nights walking up and down the stairs. I will not recommend this place. The location is good, but there are plenty of hotels around.
Stayed 6 nights in Oct 2025

10/10 Excellent

sky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great, the bed was a little firm for my liking otherwise was no complaints. Friendly staff and travelers
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities
Property was as advertised and had Avery good location. The area was very quite.
Stayed 3 nights in Oct 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

6/10 Okay

Diane

Liked: Cleanliness, property conditions & facilities
I had to walk a longer distance than I would have liked to find restaurants and shopping areas. The room and hotel were both clean, but lacked any charm and felt very sterile. The staff was not very friendly upon check in. There was minimal contact. I personally would not stay here again.
Stayed 2 nights in Oct 2025

8/10 Good

Brant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

Sharron

Traveled with partner
Liked: Cleanliness, staff & service
For the money it was fair although the bed was like sleeping on a brick. Room was small even though it was a deluxe, no USB points which was disappointing but again for the price we paid for a quick overnight stay, it was fair.
Stayed 1 night in Oct 2025

4/10 Poor

Nelly

Traveled with family
Disliked: Property conditions & facilities, room comfort
Room 305. Air con not working even though the room was advertised as having air con. The room was right next to the lift which was in use all night. Bed was very uncomfortable, old mattress which dipped in the middle and could feel the springs. We stayed here as we had a family wedding over the weekend. We didn't have the rest we needed for the following day.
Stayed 2 nights in Sep 2025