Cheap hotels in Ixtacalco

The hotel itself is 5 stars. We took 2 stars off because of complications when booking tours with Aldo. He booked us the hotel’s Frida tour and suggested we also book a Lucha Libre tour on the same day (we were there for 7 days) He explained that it’s worth the 850 pesos per person (regular tickets were a lot cheaper) because we get to go backstage before the show starts and meet some wrestlers. He encouraged us to book it on the same day as the Frida tour because he can arrange for the Frida tour guide to drop us off right at the start of the Lubre Liche tour and it will be “perfect timing and very easy”. He told us he would communicate with the first tour so that they were aware. This did not happen. When we got to the museum they wouldn’t let us in because the tickets that they purchased for us were for Mexican citizens. Our group waited for 30 min. outside the museum while our guide fixed this. Our guide was also completely unaware that we had another tour. He called the hotel to sort things out but it was a huge mess. We got dropped off on the side of a main road with instructions to “find someone named Arturo with a jacket that says “Mexico”(rest was inaudible)We were so late that we couldn’t go backstage and missed the first 2 shows. When we informed the hotel, they offered us candies and cheap giveaways. After 4 frustrating conversations, they finally gave us some of our money back. Hotel taxi also didn’t give us price on our way back from Papalote (very high price)

Upon arrival the bellboys just glance at you like they are better than you, dont help you open the doors or help you with your luggage. Bed was as stiff as a board, tried looking for the remote upon not being able to find it I call concierge and they say they have only a few of them and dont keep them in the rooms (that would have been nice to know from the beginning) says he'll bring it right up. 30 mins pass by and I'm already frustrated because I went to use the restroom and the lever got stuck and water I'd just running unstoppable. I go downstairs and he's talking with someone I ask him about the control and hands it over to me like I wasn't waiting for over an hour, I tell him about the water and he replied with "oh yes you're in the older building that happens a lot." I ask for a different room and says I have to pay an extra 100USD.

It was quiet and clean. We had a late night of traveling and just needed a place to rest for the evening. The only thing that was a bit of a surprise is when I drained the tub after sons bath it flowed onto the bathroom floor.

I would not recommend this Hotel to anyone. The location is good and staff were helpful but the negatives far outweighed the positives. Rooms are not what are shown on the website - they are very run down and dirty. They are not at all like the modern rooms shown in the pictures. The carpets look like they have never been vacuumed - there were several large shards of glass in the carpet on one side of the bed and pieces of steel / wire. The bathrooms were not clean and towels were also not clean and look like they should be thrown in the rubbish. The beds and pillows were as hard as rocks - very uncomfortable! My partner and I left our room at 8am one day and returned at 3.30pm and our room had still not been cleaned even though we had left a sign out for our room to be made up. The walls are paper thin and you can hear everything going on in the corridors and rooms next door. The sheets only come 3/4 of the way down the beds. The aircons are loud and noisy. The hot water takes at least 5 minutes to come through. I don't like leaving negative reviews but have to be honest as this place is far it's self-rated 4 star rating.

This hotel is in a great location if you want to be near the historic center. It was clean and comfortable.

I had to wait two hours to get my room because it was not ready. No other explanations were given. The staff was not friendly and cordial. The room was small and old. The people staying next door were noisy all the time. The food at the restaurant inside the hotel was subpar. I will definitely not stay at this one ever again.