Hilton Grand Vacations Club at Hilton Hawaiian Village

4-star beachfront resort near Duke Kahanamoku Beach

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

Relax by the serene pool surrounded by lush greenery and a natural rock formation with a cascading waterfall.

Relax in a spacious room with a sofa, dining table, and balcony overlooking the ocean.

Enjoy ocean views from this outdoor seating area, featuring wicker chairs and tables, perfect for relaxing with a drink and snacks.

Enjoy ocean views from the room's large window, featuring a flat-screen TV, comfortable sofa, and small table.

Relax in the hotel's spacious lobby, surrounded by artwork and lush greenery.

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Breakfast available
Housekeeping
Spa
Room service

Explore the area

2003 Kalia Road, Honolulu, HI, 96815

Hawaii Convention Center
‪10 min walk‬
University of Hawaii at Manoa
‪2 min drive‬
Waikiki Beach
‪3 min drive‬
Honolulu, HI (HNL-Daniel K. Inouye Intl.)
‪15 min drive‬

Room options

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Penthouse, 3 Bedrooms, Accessible, Ocean View (Lagoon Tower, Roll-In Shower, Hearing)

1700 sq ft
Ocean view
Sleeps 8
2 King Beds and 2 Twin Beds OR 2 Double Beds

Suite, 2 Bedrooms, Accessible, Oceanfront (Lagoon Tower, Hearing, Roll-in Shower)

1265 sq ft
Ocean view
Sleeps 6
1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Combined shower/tub, designer toiletries, hair dryer, towels

Suite, 1 Bedroom, Accessible, Ocean View (Kalia Tower, Roll-in Shower, Hearing)

785 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms, Accessible, Ocean View (Lagoon Tower, Hearing)

1265 sq ft
Ocean view
Sleeps 6
1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Accessible, Mountain View (Kalia Tower, Hearing)

785 sq ft
Mountain view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Accessible, Ocean View (Lagoon Tower, Bathtub)

600 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Accessible, Bathtub (1 King Bed, Lagoon Tower, Hearing)

600 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Penthouse, 2 Bedrooms, Ocean View (Lagoon Tower, Bi-Level)

1265 sq ft
Ocean view
Sleeps 6
1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Accessible, Ocean View (2 Double Beds, Kalia Tower, Hearing)

785 sq ft
Ocean view
Sleeps 4
2 Double Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Accessible, Mountain View (2 Double Beds, Kalia Tower, Hearing)

785 sq ft
Mountain view
Sleeps 4
2 Double Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Accessible (Lagoon Tower, Hearing, Roll-in Shower)

603 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Accessible, Ocean View (Lagoon Tower, Hearing)

600 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Accessible, View (Lagoon Tower, Hearing)

600 sq ft
Lagoon view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms, Accessible, Oceanfront (Lagoon Tower, Hearing, Bathtub)

1265 sq ft
Ocean view
Sleeps 6
1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, Accessible, Ocean View (Lagoon Tower, Bathtub, Hearing)

1265 sq ft
Ocean view
Sleeps 6
1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, Accessible, View (Lagoon Tower, Hearing)

1265 sq ft
Lagoon view
Sleeps 6
1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, Accessible, Bathtub (Lagoon Tower, Hearing)

1265 sq ft
Sleeps 6
1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Ocean View (Kalia Tower)

785 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Studio, 1 King Bed, Accessible, Kitchenette (Kalia Tower, Hearing)

325 sq ft
Sleeps 2
1 King Bed

Suite, 1 Bedroom, Mountain View (Kalia Tower)

785 sq ft
Mountain view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Penthouse, 3 Bedrooms, Ocean View (Lagoon Tower, Bi-Level)

1700 sq ft
Ocean view
Sleeps 8
2 King Beds, 2 Double Beds and 1 Double Sofa Bed OR 2 King Beds, 2 Twin Beds and 1 Double Sofa Bed

Studio, 1 King Bed, Kitchenette (Kalia Tower)

325 sq ft
Sleeps 2
1 King Bed

Suite, 1 Bedroom, Ocean View (2 Double Beds, Kalia Tower)

785 sq ft
Ocean view
Sleeps 4
2 Double Beds and 1 Double Sofa Bed

Suite, 1 Bedroom (Standard View, Lagoon Tower)

600 sq ft
Lagoon view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Studio, Kitchenette (Lagoon Tower)

310 sq ft
Sleeps 2
1 King Bed OR 2 Double Beds

Suite, 2 Bedrooms (Standard View, Lagoon Tower)

1265 sq ft
Lagoon view
Sleeps 6
1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, Oceanfront (Lagoon Tower)

1265 sq ft
Ocean view
Sleeps 6
1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, Ocean View (Lagoon Tower)

1265 sq ft
Ocean view
Sleeps 6
1 King Bed, 2 Twin Beds and 1 Double Sofa Bed OR 2 King Beds

Suite, 1 Bedroom, Ocean View (Lagoon Tower)

600 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Mountain View (2 Double Beds, Kalia Tower)

785 sq ft
Mountain view
Sleeps 4
2 Double Beds and 1 Double Sofa Bed

About the neighborhood

Honolulu

On the beach.Within a 15-minute walk of this Waikiki resort, you'll find Duke Kahanamoku Beach and Hawaii Convention Center. Honolulu Zoo and University of Hawaii at Manoa are also within 2 miles (3 km).

View more Resorts in Honolulu

What's nearby

Hawaii Convention Center - 10 min walk - 0.6 miles
Ala Moana Center - 12 min walk - 0.7 miles
University of Hawaii at Manoa - 2 min drive - 1.2 miles
Waikiki Beach - 3 min drive - 1.0 mile
Honolulu Zoo - 4 min drive - 1.4 miles

Getting around

Keone‘ae / University of Hawaii - West Oahu Station - 29 min drive
Daniel K. Inouye Intl. Airport (HNL) - 27 min drive

Restaurants

‪Duke Paoa Kahanamoku Lagoon - ‬1 min walk
‪Tropics Bar & Grill - ‬1 min walk
‪Tapa Bar - ‬1 min walk
‪GOOFY Cafe & Dine - ‬3 min walk
‪Hilton - ‬1 min walk

About this property

Hilton Grand Vacations Club at Hilton Hawaiian Village

4-star beachfront resort near Duke Kahanamoku Beach

Hilton Grand Vacations Club at Hilton Hawaiian Village offers its guests a full-service spa, 4 outdoor swimming pools, and 4 hot tubs along with a waterslide and a fitness center. There are 6 restaurants and 9 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges.

You'll find a business center on site. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the family-friendly Hilton Grand Vacations Club at Hilton Hawaiian Village. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Honolulu resort.

346 guestrooms or units

29 levels

6 dining venues

2 bars by the pool

4 bars or lounges

9 coffee shops

Built in 2000

Deli

Poolside lounge chairs

Umbrellas for the pool

Charging station for electric cars

Business facilities

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-out

Staff is multilingual

Storage area for luggage

Front-desk safe

Tour and ticket information

Concierge

Grocery service (free)

Gift shop

Beauty salon

Newspapers in lobby (free)

Onsite shopping

Bellhop

Elevator

Smoking in designated areas

Water dispenser

Hilton Grand Vacations Club at Hilton Hawaiian Village offers 346 accommodations with iPod docking stations and MP3 docking stations. Pillowtop beds feature premium bedding. 47-inch LCD televisions come with premium cable channels, DVD players, and video-game consoles. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The onsite spa has 25 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

Chinese (Mandarin), English, Japanese, Korean, Spanish

Similar properties

Relax on the beach with a picturesque view of the ocean from our pier, surrounded by palm trees and comfortable sun loungers.

Pool
Spa
Kids pool
Waterslide

$465 nightly

Jul 18 - Jul 19

Total includes taxes and fees

Property amenities

Family friendly

4 outdoor pools
DVD player
In-room crib
In-room microwave
Laundry facilities
Snack bar/deli
Waterslide

Internet

Available in all rooms: Free WiFi

Parking and transportation

Electric car charging station on site
Height restrictions apply for onsite parking
Covered self parking on site (USD 72.25 per day; includes in/out privileges)
Covered valet parking on site (USD 89 per day; includes in/out privileges)
Wheelchair-accessible parking and van parking available

Food and drink

Daily buffet breakfast available 5:30 AM to 11:00 AM for a fee: USD 10 to 30 for adults and USD 10 to 30 for children
2 poolside bars
4 bars/lounges
6 restaurants
9 coffee shops/cafes
Snack bar/deli

Things to do

4 hot tubs
4 outdoor pools
Full-service spa
Gym
Shopping
Surfing/bodyboarding
Waterslide
Yoga classes

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Elevator
Phone accessibility kit
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Room amenities

Entertainment

47-inch LCD TV with premium cable channels
DVD player
iPod dock
MP3 dock
Video game console

Bedroom

Blackout drapes
Free crib
Pillowtop mattress
Premium bedding

Bathroom

Designer toiletries
Hair dryer
Shampoo
Shower/bathtub combination
Towels provided

Food and drink

Coffee/tea maker
Cookware, dishware, and utensils
Microwave
Room service

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Dryer
Eco-friendly toiletries
Energy-saving switches in guestrooms
Heating (climate-controlled)
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 5:00 PM

The check-in location differs from the property location; go to: [Grand Waikikian by Hilton Grand Vacations, 1811 Ala Moana Blvd]

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: USD 250 per accommodation, per stay
Resort fee: USD 47.18 per accommodation, per night

The resort fee includes:

Additional inclusions
Fitness/yoga classes

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately USD 10 to 30 for adults, and USD 10 to 30 for children
Covered self parking fee: USD 72.25 per day (in/out privileges)
Covered valet parking fee: USD 89 per day (in/out privileges)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - TA-121-575-4240-01

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The tax ID number is TA-121-575-4240-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

Pool access available from 8:00 AM to 7:00 PM.
Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Grand Vacations Suites Hilton Hawaiian Village

Hilton Grand Vacations Suites Hilton Village

Hilton Grand Vacations Suites Hilton Village Condo

Hilton Grand Vacations Suites Hilton Village Condo Hawaiian

Hilton Grand Vacations Suites Hilton Hawaiian Village Condo

Hilton Grand Vacations Hilton Hawaiian Village Condo

Hilton Grand Vacations Hilton Village Condo

Hilton Grand Vacations Hilton Hawaiian Village

Hilton Grand Vacations Club Honolulu

Hilton Grand Vacations Hilton Hawaiian Village Condo

Hilton Grand Vacations Hilton Hawaiian Village

Hilton Grand Vacations Hilton Village

Hilton Grand Vacations at Hilton Hawaiian Village Honolulu

Hilton Grand Vacations Suites at Hilton Hawaiian Village

Hilton Grand Vacations Hilton Village Condo

Hilton Grand Vacations at Hilton Hawaiian Village

Hilton Grand Vacations Club at Hilton Hawaiian Village Honolulu

Frequently asked questions

How close is Hilton Grand Vacations Club at Hilton Hawaiian Village to the airport?

Hilton Grand Vacations Club at Hilton Hawaiian Village is 10.2 mi (27-min drive) away from the Daniel K. Inouye Intl. Airport (HNL) airport, the closest popular airport to the property.

How much does it cost to stay at Hilton Grand Vacations Club at Hilton Hawaiian Village?

As of Jul 12, 2025, prices found for a 1-night stay for 2 adults at Hilton Grand Vacations Club at Hilton Hawaiian Village on Jul 19, 2025 start from $445.55, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hilton Grand Vacations Club at Hilton Hawaiian Village have an airport shuttle?

Airport shuttle services are not available at Hilton Grand Vacations Club at Hilton Hawaiian Village.

How close is Hilton Grand Vacations Club at Hilton Hawaiian Village to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Hilton Grand Vacations Club at Hilton Hawaiian Village offer free breakfast?

Free breakfast isn’t offered at Hilton Grand Vacations Club at Hilton Hawaiian Village, but buffet breakfast is offered for a fee of between USD 10 and 30 for adults, USD 10 and 30 for children. It's available every day from 5:30 AM to 11 AM.

Is there a casino at Hilton Grand Vacations Club at Hilton Hawaiian Village?

No, there is no casino at this resort.

What time is check-in at Hilton Grand Vacations Club at Hilton Hawaiian Village?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at Hilton Grand Vacations Club at Hilton Hawaiian Village?

Free parking is not available at this resort. Self parking is available for USD 72.25 per day, and valet parking for USD 89 per day.

Does Hilton Grand Vacations Club at Hilton Hawaiian Village have a pool?

Hilton Grand Vacations Club at Hilton Hawaiian Village features 4 outdoor pools. Guests can enjoy pool access from 8:00 AM to 7:00 PM.

Does Hilton Grand Vacations Club at Hilton Hawaiian Village have a restaurant?

There are 6 onsite restaurants, offering options like Hawaiian cuisine, a beachfront location, and ocean views.

Does Hilton Grand Vacations Club at Hilton Hawaiian Village have a spa?

This resort has a spa, which features facials, Swedish massages, and aromatherapy.

How close is Hilton Grand Vacations Club at Hilton Hawaiian Village to downtown Honolulu?

Hilton Grand Vacations Club at Hilton Hawaiian Village is 2.2 mi away from Honolulu.

Hilton Grand Vacations Club at Hilton Hawaiian Village Reviews

8.4

Very Good

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

10/10 Excellent

Tino

Traveled with family and small children, Traveled with family

Apr 7, 2025

Liked: Cleanliness, amenities, property conditions & facilities

My family and I always love coming to the Hilton Village in Waikiki because there is just so much for my family to do. So far we have stayed in 3 of the 6 towers and plan to stay in all 6 towers to experience it all and decide which towers will be our favorite:)

Stayed 4 nights in Mar 2025

10/10 Excellent

Leilani

Traveled with family

Mar 17, 2025

Liked: Cleanliness, room comfort

Stayed 2 nights in Mar 2025

8/10 Good

Michelle

Feb 26, 2025

Liked: Cleanliness, amenities, property conditions & facilities

We really enjoyed our stay at the Hilton Hawaiian Village. We stayed in a two bedroom ocean view room in the Lagoon tower. Our room was absolutely huge and the staff did an incredible job cleaning every day. It was well appointed with all of the amenities you would need for a nice, long stay. We did find it very quiet during the day but at night there was a really loud band playing every night until around 10 0mm. We checked it out (they were located in the tapa bar area) and every single night it was so loud (with doors and windows closed on the 16th floor) it sounded like they were right outside of our room. I’d you like to go to bed early or are a light sleeper this may be an issuer for you - luckily it wasn’t for us). We loved the beach but didn’t frequent the pools because they seemed over crowded …. But who needs the pools when you have the Pacific Ocean right there? The staff at the resort were extremely friendly and helpful l. When we initially checked in we were given a room that faced the buildings in the street behind us. This was frustrating but I went right back down to speak with the manager. I advised him that I wasn’t happy with the room view as I had paid $1000 USD extra for the “ocean view” vs. the standard view and he promptly moved me to the correct room without any issues. Our only other minor challenge was that our room description said it came with a washer/dryer in the unit and it did not. Overall I loved the property and would definetly wee again.

Stayed 6 nights in Feb 2025

10/10 Excellent

Rhonda

Business traveler, Traveled with family

Feb 24, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The Hilton Grand Vacations Club was great for my family. I had a conference at the convention center, so this was a great place for my family to hang out at while I was at the conference. The room was perfect, with the large main bedroom, and the pull out couch. The kitchen area had everything we needed, and it was nice to have 2 large porches to enjoy. The walk to the beach was short, and the beaches really nice for swimming. Great workout room and adult swimming pool in the Kalia Tower.

Stayed 5 nights in Feb 2025

10/10 Excellent

Verified traveler

Traveled with family

Feb 17, 2025

Liked: Cleanliness, room comfort

Kids always enjoy staying at the Hilton property when we visit Hawaii.

Stayed 7 nights in Feb 2025

8/10 Good

Derek

Traveled with family

Feb 10, 2025

Liked: Cleanliness, amenities

Parking rate is astronomical Like the location

Stayed 7 nights in Feb 2025

10/10 Excellent

Kristin, Anchorage

Jan 20, 2025

Liked: Cleanliness, property conditions & facilities

Very accommodating and service staff was excellent and room super clean every day

Stayed 9 nights in Jan 2025

6/10 Okay

Leah

Traveled with family

Jan 10, 2025

Disliked: Cleanliness

Cockroach Hotel

Cockroaches in the hotel. The staff told me it was to be expected in Hawaii.

Stayed 5 nights in Jan 2025

10/10 Excellent

Carol

Dec 15, 2024

Liked: Cleanliness, room comfort

Stayed 3 nights in Dec 2024

10/10 Excellent

Stacie

Nov 10, 2024

Liked: Cleanliness, property conditions & facilities

Stayed 6 nights in Nov 2024

2/10 Terrible

Carly

Traveled with family and small children

Oct 29, 2024

Disliked: Cleanliness, amenities

Terrible communication. No staff to help. Everyone was on strike. No housekeeping or front desk people. Had to pay $80/day for parking We stayed through time share at the Grand Islander tower and one night in the Kaila Tower. I’m not happy to have to had pay for parking. You should have that free for people who pay for their stay. I will never be back and won’t recommend anyone to this resort.

Stayed 1 night in Oct 2024

2/10 Terrible

Linda

Traveled with family

Oct 29, 2024

Disliked: Cleanliness, room comfort

Are stay at the Hilton was the holiday from hell from having no one at check in on arrival to having no house keeping to protesters screaming outside our window from 7am to 10pm , our room was over looking the lagoon and people would jump the fence and use the pools and slides during the night screaming and laughing so I assume there was no security as well , bars near the old were closed , my husband has a medical condition and I wouldn’t never have stayed if I had apocalypse knew how bad the conditions were, you had a duty of care to inform me of the circumstances, I was told at the end of my stay they wouldn’t charge the resort fee , as you know I use hotels.com a lot but I am disappointed that you didn’t inform me of the strike , bookings. Com informed there customers!

Stayed 11 nights in Oct 2024

4/10 Poor

Verified traveler

Traveled with family

Oct 28, 2024

The Hilton Hawaiian Village has an ongoing (over a month) strike that the hotel neglected to make us aware of prior to arrival. They handed us a letter at check-in. The property is large, hotel is severely understaffed, and check-in is not smooth (they double charged us and lost our luggage because they checked us in at the wrong desk); apparently there’s a hotel side and a timeshare side. It is also nearly impossible to get any sheets or assistance with non-functional washer/dryers even after calling guest services hourly. Staff has been flown in and brought from other Hilton locations and are unfamiliar with this hotel and cannot help guests identify buildings or activities and many restaurants and amenities are unavailable. Yet somehow on day 2 we got a phone call trying to rope us into the timeshare talks. The one permanent hotel staff we encountered on Day 3 was clearly frustrated or overworked and was the least helpful or empathetic person we encountered. Highly disappointed with our stay and would NOT recommend anyone to stay there, at least until they resolve the strike.

Stayed 7 nights in Oct 2024

6/10 Okay

Aimee

Oct 27, 2024

Stayed 7 nights in Oct 2024

2/10 Terrible

Hyundoo

Oct 23, 2024

Disliked: Cleanliness, property conditions & facilities

There’s strike and no service was provided. Room wasn’t cleaned when I checked in. No room service provided and they put towels on one floor and we had to go there to have new towel. No way to empty trash can. The strike started from 6AM and ended 10PM. We couldn’t sleep because of the noose from strike and even hard to stay in the room. The worst thing is hotel didn’t tell anything about it until I complained it

Stayed 4 nights in Oct 2024

2/10 Terrible

Anahi

Traveled with family and small children

Oct 17, 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Worst Hotel Experience – Don’t Waste Your Money !!! We stayed at this hotel in Hawaii for 8 days, and it was a disaster from start to finish. More than half of the workers were on strike, and they made noise all day long, from 6 AM to 10 PM, EVERY SINGLE DAY. It was impossible to relax with the constant commotion outside. To make matters worse, our room wasn’t cleaned even once during our entire stay. We had to go down 10 floors just to get basic necessities like towels, toilet paper, and hand soap. Nobody came to take out the trash, so we had to leave it in the hallway ourselves. It took days for the staff to finally pick it up, and during that time, the halls smelled disgusting because of dirty diapers and other trash. We paid THOUSANDS of dollars expecting a relaxing vacation, but instead, we ended up doing everything ourselves. For the amount we paid, we expected way better service. This was hands down the worst hotel experience we’ve ever had. Save your money and avoid this place at all costs. I do not recommend staying here.

Stayed 7 nights in Oct 2024

6/10 Okay

Robert

Traveled with family

Oct 17, 2024

Liked: Room comfort

Disliked: Cleanliness

Protest at Hilton Hawaiian Resort

There is currently a pay with cleaning staff protesting, marching & picketing outside the entrances to the Hilton Hawaiian complex. There is non stop chanting from the protestors using megaphones from 7am until 10pm. This dispute had been going on for several weeks prior to our arrival. We stayed at the Hilton Grand Vacations Club within the Hilton Hawaiian complex & the ongoing horrendous noise caused us to spend more time away from the resort than we had planned. There is no service to rooms with guests having to remove rubbish, change their own bedding linen & bath towels etc which was provided each day on trolleys on each floor. The Hotel itself was very good & the staff who were working did a great job however there was no communication prior to, or during our stay from the hotel management about the protest & there was no mention of any form of compensation to be made to guests. I was able to get the daily resort fee deducted from our total bill but I really think the Hilton should reimburse us a good portion of the cost of our total stay. Great Hotel to stay at normally but the protestors and very poor communication from Hilton Management ruined our holiday.

Stayed 6 nights in Oct 2024

10/10 Excellent

Kathryn

Traveled with family

Oct 14, 2024

Liked: Cleanliness, amenities, property conditions & facilities

Absolutely fabulous suites with amazing views and so well appointed and equipped could not fault a thing! Hilton Grand Vacations Kalia Tower -Amazing

Stayed 3 nights in Oct 2024

2/10 Terrible

Tiana

Oct 11, 2024

Disliked: Cleanliness, property conditions & facilities

Stayed 7 nights in Sep 2024

2/10 Terrible

Rachel

Traveled with family

Oct 11, 2024

Disliked: Cleanliness, room comfort

HOTEL WORKERS ON STRIKE - DO NOT STAY

You cannot stay here. The hotel workers are on strike. No housekeeping, front desk service only 12pm-5pm, no pool bar, restaurants bare boned. Employees still working are unfamiliar with property (brought in to keep it running). On top of these more minor details, the strikers mean BUSINESS. They have drums, they have megaphones, they have air horns. They chant and picket loudly from 6am-10pm at ALL public parts of the property. This means all entrances, this means the lagoon, this means the public beach that is next to the pools. You can hear them at surrounding hotels, which means right now the decibel level is untenable. Our family made it 1 night before we realized how quiet the rest of Waikiki was. Feel free to remove this review after the strike ends - as the property looked cool and this review is so topical. But I hope hotels.com lets this stay up while the strike is ongoing because the strike is important -- but it also seriously degrades this hotel experience -- and I want people to know.

Stayed 6 nights in Oct 2024

6/10 Okay

David

Traveled with family and small children, Traveled with group, Traveled with family

Oct 10, 2024

Liked: Property conditions & facilities

Disliked: Amenities

We stayed during the worker strike, which started a day after we checked in and continued well past our check-out (6 night stay). The property itself was fine, no complaint; unfortunately the strike will be the significant memory from our stay. Also, apparently this was the 2nd strike within a very short amount of time; so it seems Hilton needs to get its act together with their employees. Obviously our stay was impacted by the strike, but overall the striking workers were respectful to the guests; e.g. crossing picket lines, etc. Of course some guests will complain, but the workers have to do what they have to do and I'm in no position to judge. Main impacts were... No housekeeping during the strike. The hotel did provide clean towels and linens, but placed them in a room where guests had to fetch themselves. We stayed in the Lagoon tower and each floor had such a room for linens--not sure about other towers. We were in a suite with a kitchen and we did some cooking; so trash started to accumulate very quickly. We had to put our trash out into the hall way and fetch new trash bags ourselves. No big deal, but not a good vibe when hallways are filled with trash bags. Noise in early mornings and late evenings. Again, workers need to do what they need to do. This meant chanting, mega horns, sirens, drums starting around 7am until around 10pm every day. This woke up my kids and impacted our itinerary since they needed naps in the day. Others, but going to hit word limit....

Stayed 6 nights in Sep 2024

2/10 Terrible

Maria, Chula Vista

Traveled with family

Oct 8, 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Stayed 6 nights in Oct 2024

2/10 Terrible

Jenny, Malverne

Traveled with family

Oct 8, 2024

Liked: Amenities, property conditions & facilities

Disliked: Cleanliness

This was the first time I stayed at this hotel. The hotel is beautiful and it has a lot of shops, restaurants and amenities within the property. The pool is beautiful and fun for the kids. On the other hand the workers were on strike and we were not notified in advance. When I arrived at the hotel with my elderly parents, daughter and teen nephew/niece we were appalled to see the line for check in. We stayed on line for about an hour after a long flight from NY. When we checked in we were informed that there was no cleaning service and that we have to go to the 12 floor for linens, soap, toilet paper, etc. Due to the constant noise we weren't able to enjoy our stay. We couldn't sleep because the strikers began chanting with loud speakers and drums at 6:00am and ended between 9:30pm-10:30pm every day we were there. We could not sit at the balcony, or relax by the pool because of the noise. The restaurant by the pool was closed so whenever the kids got hungry we have to leave the premises to get food. We were also told that we have to leave the garbage on the hallway which made the hotel looked like a cheap motel. We should’ve been informed of the situation prior to our arrival so we could’ve made an informed decision, but expedia nor hilton contacted us. I wish I could have left a better review but the whole strike ruined our vacation.

Stayed 4 nights in Sep 2024

4/10 Poor

Kevin

Traveled with family

Oct 4, 2024

Disliked: Property conditions & facilities

To start out, all the workers were on strike. While checking in at main lobby there was a musician nearby that had the speaker so loud you could barely hear what was being said. We waited 2hrs for our room to be ready after check-in. We waited another half hour to just get on an elevator. There was no maid service, no valet, etc. The workers that were on strike thought it would be useful to shout with bullhorns 15hrs a day to get their message out. The pools were open but obviously dirty, the pool bars and restaurants were all closed. If you were looking for a nice, enjoyable, peaceful vacation this was far from it. Basically you had to leave early in the morning(before 7am) and stay out late (after 10pm) if you didn't want to hear chanting on bullhorns. I was very disappointed and most likely will never go back to Hilton Hawaiian Village.

Stayed 5 nights in Sep 2024

2/10 Terrible

JOHN C AIAYA

Traveled with family

Oct 1, 2024

Disliked: Cleanliness, amenities, room comfort

There was a strike and we were woken up every morning at 4am. Horrible job by the Management team!

Stayed 7 nights in Sep 2024

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Suite, 2 Bedrooms, Accessible, Ocean View (Lagoon Tower, Bathtub, Hearing)

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Suite, 1 Bedroom, Mountain View (Kalia Tower)

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Studio, 1 King Bed, Kitchenette (Kalia Tower)

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Suite, 1 Bedroom, Mountain View (2 Double Beds, Kalia Tower)

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