Book Cheap Hotels in Grays

The property is beautiful and well maintained. Would recommend for business travelers with little time in London who still do some basic sightseeing.

Location-location-location!!! Room was large. Just one thing....put a refrigerator (small) in the rooms also!

Knowing our plane would arrive at Heathrow at 8am after a long flight from New York, several weeks before arriving, I contacted the hotel directly to inquire about an early check in. I had been willing to pay an additional amount or even book an additional night, but was told to contact the hotel upon our arrival in London and that my request had been added to our file. What I didn't know then, was that I would become extremely ill during the flight - something that has never happened to me before and because of this, I didn't think to call them. Originally the early check in was so that we could rest, but needed it as I was still quite ill when we arrived at the hotel probably about 11am. The young lady at the reception desk told me to leave my phone number and she would text us as soon as a room was available - though I felt like she was just trying to get me to go away so she could help the next person in line. We waited until 1pm, all the while I had my head down or was going back and forth to the restroom on the floor above. When my husband approached reception again, a different employee was extremely kind and got us into a room immediately. When my husband came to the coffee lounge area to tell me this good news, I thought I would cry. What a crazy way to start the trip - sick as a dog on the plane and then the long wait for a room I had requested and offered to pay for nearly two months in advance. In the end, we really enjoyed our stay in the great location.

Great location with walking access to all sorts of attractions. Good portioned English breakfast is included. The negatives The floors were VERY creaky and loud even under the carpet. Like everywhere I stepped in the room I was afraid I was bothering people downstairs. The beds are mediocre in comfort. There isn't a box spring or platform underneath, some sort of suspension option, so it wasn't quite as supportive as I was hoping. My room was super small with very little room to walk around the bed--especially with my luggage in the room. Overall, I felt with the discount coupon I had, it was a very reasonable deal for a good location in London. I'd probably stay again.

They did not give us a room in the main building. Instead it is some small hut outside the hotel. The rooms are super dated and there is no security in that building. We asked to be moved into the main building and they told us no. Never staying there again.

Everyone was so friendly. The lounge was a great treat.