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"If you want a place to lay your head- this place is okay. Linens were clean.But otherwise it was not a great value. The heater had 2 settings- on high ... " More

By a verified traveler on Sun 08 Dec 2019

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Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$55* Per night/room Aug 16 - Aug 17

Deluxe Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Mountain View (with Fireplace)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Mountain View (with Fireplace)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Single Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Hotel near Great Smoky Mountains National Park in Gatlinburg

On river

Within a 10-minute walk of the hotel, you'll find Ober Gatlinburg Ski Area & Amusement Park and Ole Smoky Moonshine Distillery. Great Smoky Mountains National Park and Gatlinburg Space Needle are also within half a mile (1 km).

Outdoor pool, terrace

An outdoor pool is featured at this hotel, along with free self parking. WiFi in public areas is free. A terrace, a garden, and a picnic area are also on offer.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 74 guestrooms also offer free WiFi and TVs with cable channels. Room service, free local calls, and hair dryers are also available.

Chalet Inn ratings based on 11 Verified Reviews

Review Summary
2.4 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Chalet Inn

Everyone (7) Couples (1)
2 out of 5
You definitely got what you paid for, and I will not be staying here again. You could hear your neighbors doors opening the entire night, microwaves going off, and they had dressers blocking the staircase where we stayed that we physically had to move in order to get up the stairs. If my friend hadn’t of picked the place, I wouldn’t have chosen it.

Posted by on Feb 12, 2020

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3 out of 5
If you want a place to lay your head- this place is okay. Linens were clean.But otherwise it was not a great value. The heater had 2 settings- on high or off. Our room was actually in the basement on the building. The window faced a stone wall, and in the event of a fire I might have been able to squeeze my head out the tiny window. I wouldn’t stay again.

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 13, 2019 by Ron

Thanks for staying with us. We appreciate your feedback. I do apologize for not liking the room. Chalet inn is very unique hotel and all rooms are different than others. I will ensure you that if you give us a call before you arrive and if we have other rooms available i will be happy to upgrade that in future. We usually assign the rooms as we receive it from Hotels. com. Thank you again for choosing us.

3 out of 5

Posted by on Jun 23, 2019

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Comment from Hotel Management

Jul 20, 2019 by a

thank you for taking out the time to give us a honest review.We greatly appreciate it and hope to have you stay with us again.

5 out of 5
I like the fact that it was peaceful and quiet. I will book that chalet again.

Posted by on May 6, 2019

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Comment from Hotel Management

May 15, 2019 by Ron

Thank you for taking the time to write a review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Thank you

1 out of 5
I arrived at the property as instructed and was directed by a sign on the door to go to the ECONOLODGE down the street. Not what I paid for. The staff stated that they were overbooked and it was always a problem at the CHALET INN and blamed TRAVELOCITY. This looked like a bait and switch scam.

Posted by on Mar 18, 2019

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Comment from Hotel Management

Apr 2, 2019 by ron

Dear Guest, thank you for taking time to write a comments on your recent stay with us. I do apologize for the inconvenience that happen during check in time. We have notify all the travel sites regarding the Check in office location. we will be happy to accommodate again. Its a humble and kind request to confirm your future reservation before you arrive to avoid any overbooking situation. Thank you.

3 out of 5
quiet , . I drive up and in the parking area a bear . That was awesome! But room was not clean . Disappointed.

Posted by , from Lexington on Nov 14, 2018

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Comment from Hotel Management

Dec 1, 2018 by Ron

Dear Guest Thank you for your time to share a feedback. We do apologize for not meeting your expectation in regards room cleanliness. we will make sure this never happen again. Thank you for staying with us. We will be happy to see you again. Thank you.

1 out of 5
When we checked I was told to check out room to make sure I am ok with it. I checked out room had a weird smell and there was a pair of panties outside the room , I just needed a place to sleep. I woke up the next morning had bites all over my stomach and there were about 30 weird wormlike bugs all over bathroom floor. Not happy they refunded me half my money. There was a bear in our parking lot, that was neat and there was a warning in office. The staff were very nice and helpful. Getting eaten with bedbugs ruined it.

Posted by , from huntsville, AL on Jun 11, 2018

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Comment from Hotel Management

Jun 19, 2018 by Ron

Dear Chris, We do apologize for the inconvenience that happen during your stay. We would like to ensure you that as soon we found this issue we have contacted our licensed pest control service company. We have also replaced the carpet and made that room newly renovated room and clean. We ensure you that if you give us another chance you will not disappoint and you will sure like our newly renovated rooms. thank you for being our valuable guest.

2 out of 5

LIKED THE VIEW

Pros: View was nice but definitely not like advertisement.
Cons: Toilet seat & towel rack was replaced, Weather stripping needs to be put around door, window &heating unit.Need a table & 2 chairs&couch to watch TV
Location: Good restaurants, nice shops, fun attractions, nice walking trails
Room extremely cold, towel rack & toilet seat broken. Refrig/freezer all froze up could not use & refrig was not cold enough for drinks. Light out outside of our door, not safe for coming in after dark. Was very late getting to hotel because of traffic, called chalet & no one told us we had to check in at Econo lodge so after 20 mins. going back in forth at lodge did we find a small note on lobby door of first chalet. went to get our room & could not find it called again from Chalet lobby & receptionist could not tell us how to find it, just look for the way to go to the pool she said. Well we found the walk way to pool & it was poorly lite, after 20 mins finally found rm#216 & there was no light outside our door, blown out. Chalet room picture showed a room with a table & 2 chairs to eat at, there was none in room. No couch or love seat to watch TV on & that was also showed in advertisement. Advertisement was definitely deceiving. Had to call for clean towels, coffee & someone to freshen up our room after 2 days. Not as enjoyable as we had hoped for, for my husband & myself as a Christmas getaway.

Posted by , from Cincinnati,Oh on Jan 1, 2018

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Comment from Hotel Management

Jan 4, 2018 by Sheri

Ginny, I will certainly pass your concerns on to management. We would like for you to come stay with us again on your next visit to the Smoky Mountains. Thank You

1 out of 5

Christmas 2017

Finally found the chalet inn. Note on door said to drive back down hill to economy inn and check in there. Finally got room assigned. Drive back up hill to inn. Entering the chalet inn it smelled rather musty. The room was as a little wired. Minimal lighting. Tv didn’t work. Mini fridge was froze up and wobbly. Called down to desk and she said drive back down to economy inn and she’ll get us a different room. Drove back down hill to economy inn and she got us a different room. Drove back up hill and checked out new room. First checked tv. It didn’t work at first. Messed with it for 15 minutes finally got it working. Fridge was working correctly. We were tired and just wanted a nice/clean room. Moved our belongings to this new room. The ceiling fan had saggy/warped ceiling fan blades. My husband kept hitting his head on them. Then the outlet by the fridge/microwave/sink/hairdryer you could pull out of the wall. There was conduit for wiring on the wall with no wires going anywhere. Just a portion hanging there. The king size bed was too big for the room. Basically had to crawl into the bed from the bottom of the bed. You couldn’t look out the window because they had some design on the window. Chairs for table had stains all over them.The bathroom had a fixture on the ceiling that was pulling away from the ceiling tile. The internet pictures were NOTHING like the the real thing. Walked out the next morning. Booked other hotel for rest of stay. Worst inn experience ever!!!

Posted by , from iowa on Dec 30, 2017

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Comment from Hotel Management

Jan 4, 2018 by Sheri

Lisa, I will pass your concerns on to management. The Chalet Inn is very unique with no two rooms being the same. We are starting Renovations in March 2018, so please come to visit us again on your next visit to the Smoky Mountains. Thank You

3 out of 5

Economical but rustic.

Pros: I liked the location and the price.
Cons: Needs new carpet, TV, lighting, microwave, curtains and a toilet paper holder.
Location: About a city block off the main strip where there is multiple restaurants, shops galore, putt putt golf, and other tourist attractions.
I liked the hotel just fine. It's definitely not the Ritz but neither was the price. If you are looking for a comfortable room and don't need a lot of frills or pay a fortune but want to be close to the main strip this hotel meets all those requirements. The room we were in had been updated to a certain point. The bathroom had new sink/cabinet, tile floor, bathtub and paint. The rest of the room while clean and comfortable was still old looking. There was a gas fireplace which was nice. We walked most of the time to the main strip. Overall we have no serious complaints about the room. If you're not too picky go ahead and stay here.

Posted by , from Nashville on Oct 26, 2015

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Property Features

Chalet Inn offers its guests an outdoor pool, a terrace, and a garden. Public spaces have free WiFi. The business-friendly Chalet Inn also features a picnic area, a television in a common area, and an elevator. Free self parking is available. This Gatlinburg hotel is smoke free.

  • 74 guestrooms or units
  • 2 levels
  • 4 buildings
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: McGhee Tyson Airport (TYS) (72.3 km / 44.9 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Chalet Inn offers 74 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • In-room dining
  • Television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 11 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

There is no front desk at this property. The check-in location differs from the property location. To check in, go to Econolodge Inn & suites, 310 Cottage Drive, Gatlinburg, TN 37738 If you arrive at the property after hours, you'll need to check in at an alternate location: 310 Cottage Drive, Gatlinburg, TN 37738

This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Econolodge Inn & suites, 310 Cottage Drive, Gatlinburg, TN 37738
Guests arriving after hours will need to go to the following location to check in: 310 Cottage Drive, Gatlinburg, TN 37738

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old.

  • No cribs (infant beds) available
  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fabulous Chalet
  • Fabulous Chalet Gatlinburg
  • Fabulous Chalet Inn
  • Fabulous Chalet Inn Gatlinburg
  • Chalet Inn Gatlinburg
  • Chalet Inn
  • Fabulous Chalet Hotel Gatlinburg
  • Chalet Inn Hotel
  • Chalet Inn Gatlinburg
  • Chalet Inn Hotel Gatlinburg

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.