Travelocity Verified Review
"So I booked my room through the Travelocity app. Pictures of this resort showed the amazing indoor pool “the waterpark”. Check in wasn’t until 4 but we had drove all night and got in at 11. My first impression of the resort was so beautiful. Gorgeous really. I stopped by and asked if they had early check in. The lady who helped me at the desk was super nice explained everything got me check in early cause my room was ready. Our room was amazing. Beautiful view! They had a cute little fire pit seating space on the drive up the mountain to my room that was so beautiful. Def a place to do a romantic getaway if your looking for one.
My only complaint was on our way back from gatlinberg I remembered that the lady at the desk hadn’t given me my waterpark passes. So I stopped at the office and the lady at the counter directed me to the vip desk. I walked over there and the lady was super rude. She said that the water park didn’t come with my room. She said “can u show me where on your app you got the impression it was included in ur room” I get it it was my mistake the app leads you to believe it’s included because of the pictures on the app but she didn’t have to be rude about it. I’m sure she has to deal with that 30 times a day. Maybe ask the people at checkin to just clearing with people using the hotel apps that it’s not included and if they wanted to purchase the passes.
We ended up not purchasing them cause we only had 2 hours to use the pass anyways but it was super rude"
A verified traveler stayed at Westgate Smoky Mountain Resort & Water Park