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"Hotel is updated, very nice and great amenities but understaffed probably because everyone is sitting at home getting paid to do nothing rather than a ... " More

By a verified traveler on Sun 11 Apr 2021

Hotel Description

3-star hotel near Arcadia

In Gatlinburg

Your stay at this Gatlinburg hotel places you within a 10-minute walk of Arcadia and Gatlinburg Space Needle. Also, Gatlinburg SkyLift Park is within half a mile (1 km) and Ripley's Aquarium of the Smokies is within 2 miles (3 km).

Outdoor pool

2 spa tubs, an outdoor pool, and an indoor pool are all featured at this smoke-free hotel. Enjoy the fitness center and perks like free self parking and free WiFi. You'll appreciate the area shuttle, 24-hour business center, and garden.

Fireplaces, free WiFi

Boasting fireplaces, the 136 guestrooms also offer free WiFi and washers/dryers. Other amenities include balconies or patios, refrigerators, and flat-screen TVs with cable channels.

Room, 1 Bedroom (1 King Bed)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$224* Per night/room Sep 19 - Sep 20

Standard Room, Non Smoking (Max 4)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Multiple Beds, Accessible (Hearing, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 8 Max

Deluxe Room (Max 4)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Signature Room, 4 Bedrooms, Non Smoking (2 King bed & 1 Queen bed & 2 Twin bed)

Bed Count 2 King Beds Maximum Occupancy 10 Max

Signature Room, 2 Bedrooms, Non Smoking (1 King bed & 2 Full Beds)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Holiday Inn Club Vacations Smoky Mountain Resort, an IHG Hotel ratings based on 9 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Club Vacations Smoky Mountain Resort, an IHG Hotel

Everyone (2) Family (1)
3 out of 5
Hotel is updated, very nice and great amenities but understaffed probably because everyone is sitting at home getting paid to do nothing rather than actually working. 2 room suites are very nice and cabinets being stocked was awesome and helpful. Text to check in was unnecessary in my eyes. The whole town is walking around without masks and crowding the sidewalks, why bother with the masks and social distancing practices.

Posted by on Apr 11, 2021

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Comment from Hotel Management

Apr 12, 2021 by Holiday Inn Club Vacations Incorporated

Our guest experience is priority and we’re sorry if there were any shortcomings encountered during your stay. We’d love to have you back at the Smoky Mountain resort!

5 out of 5
Would have been handy to know that the rooms weren't serviced daily by housekeeping. Was told that at check in. The staff were very friendly and helpful, the property were super clean and the rooms were excellent.The kids water play area with the slides were a big hit with our grandson. Will definitely stay here again!

Posted by on Apr 8, 2019

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Comment from Hotel Management

Apr 16, 2019 by Holiday Inn Club Vacations - Guest Relations

Thank you for your rating! We appreciate your feedback. We will see you again soon for your next visit!

5 out of 5

Nice hotel close to the strip.

Love the two bedroom condo. Lots of room for 8 people.

Posted by on Feb 1, 2016

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1 out of 5

Watch out for the timeshare pitch.

Pros: Close restaurants
The location is in a good location and that is it. I purchased a 1 BR Unit here a few years ago, was really good at first, then maintenance fees went through the roof. The make the 1 BR units pay as much as the 2 BR units. I think it is safe to… say we know what people sit on that board.

Posted by on Dec 30, 2011

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5 out of 5

This hotel made me feel at home

Pros: Close restaurants, Free Internet, Quiet
Super Friendly ,every time you passed a hotel employee they spoke ask how you were smiled offered help if you needed it GREAT!! Clean and close to everything!

Posted by , from Waynesville, OH, USA on Nov 22, 2011

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5 out of 5

Loved This Place

Very satisfied with everything. Beautiful rooms and awsome views. We only had one issue with the cables in the master bedroom and it was quickly resolved. Other than that excellent, Excellent stay!!

Posted by on Feb 10, 2011

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1 out of 5

Save Your Money

We stayed here over valentines weekend and had NO hot water What so ever, in our juccuzi or our shower. The beds hurt our backs and felt like we were sleeping on cardboard. The hot water issue was not resolved durring our stay and we had nothing but cold water, when we asked about it they said that they had 4 juccuzi suites running off of the same water heater and that they could do nothing about it. the fire place didnt work at all, and we paid for a king size bed and got a full. Please save your money and book elsewhere because this place is not worth 160 a night by far. the lock on the door was missing screws the toilet seat wasn't even fastened to the toilet. the bathroom door didnt even close and once again we had NO HOT WATER!They had let people with no parking passes park in our lot and had to park all the way on the other side of the building. There is only ONE trashcan and its the size of a shoebox. The pool is very cloudy and not clean. The lights on the celing fans did not work, therefore we had 2 lights in our room.

Posted by on Feb 14, 2010

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5 out of 5

Excellent family choice

Thoroughly enjoyed our stay at this resort! Stayed here on a family vacation with two young children (3 & 5 y.o.) and my mother. We stayed in a 2 bedroom villa and it exceeded our expectations: plenty of room and the property offers lots to do for the little ones. Good location, close to the Gatlinburg offerings, but you can still enjoy a peaceful night on the balcony. I also, feel compelled to mention the friendly and helpful staff. My daughter kept asking to go visit the "Craft Lady" in the activities center. We will definetly stay here on our next trip to Gatlinburg!

Posted by on Aug 17, 2009

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4 out of 5

malaysia trip

i had a very good experience with this hotel and the people that work there

Posted by on Feb 19, 2007

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About the Holiday Inn Club Vacations Smoky Mountain Resort, an IHG Hotel

Location 404 Historic Nature Trail, Gatlinburg, TN 37738

Property Features

As a guest of Holiday Inn Club Vacations Smoky Mountain Resort, an IHG Hotel, you'll find 2 spa tubs, a waterslide, an indoor pool, and an outdoor pool. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A children's pool, a fitness center, and tour/ticket assistance are also featured at Holiday Inn Club Vacations Smoky Mountain Resort, an IHG Hotel. Self parking is free. This 3-star Gatlinburg hotel is smoke free.

  • 1 building
  • 136 guestrooms or units
  • 10 levels
  • Ski lift tickets
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Children's pool
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

Holiday Inn Club Vacations Smoky Mountain Resort, an IHG Hotel offers 136 accommodations, which are accessible via exterior corridors and feature fireplaces and washers/dryers. Rooms open to balconies or patios. 30-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room full-sized refrigerators/freezers, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans.

  • Fireplace
  • Washer and dryer
  • Private balcony or patio
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Bathtub or shower
  • Cribs (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan

Nearby Activities

2 spa tubs are on site along with an indoor pool and an outdoor pool. In addition to a children's pool, other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Hiking/biking trails nearby
  • Rafting nearby
  • Snow tubing nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Gatlinburg-Smoky Mountain
  • Holiday Inn Club Vacations Gatlinburg-Smoky Mountain
  • Holiday Inn Club Vacations Mountain
  • Holiday Inn Club Vacations Mountain Hotel
  • Holiday Inn Club Vacations Mountain Hotel Gatlinburg-Smoky
  • Holiday Inn Club Vacations Gatlinburg-Smoky Mountain Apartment
  • Holiday Inn Club Vacations Mountain Apartment
  • Holiday Inn Club Vacations Gatlinburg-Smoky Mountain Villa
  • Holiday Inn Club Vacations Gatlinburg-Smoky Mountain Hotel
  • Holiday Inn Club Vacations Gatlinburg Smoky Mountain
  • Holiday Inn Club Vacations Smoky Mountain Resort Gatlinburg
  • Holiday Inn Club Vacations Smoky Mountain Gatlinburg
  • Holiday Inn Club Vacations Smoky Mountain
  • Holiday Inn Club Vacations Smoky Mountain Resort

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.