2/10 Terrible
Jennifer Vanessa, villanova
Traveled with family
Aug 5, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've yet to recieve a refund. I called them to let them know my flight was delayed from the east coast multiple times, at that point so helpful. I called to let them know that my daughter was arriving before me and they asked for her name to check in. She did but somehow the room was not ready, and they put her in another smaller room. my flight was delayed longer and i was flying in later. When i arrived I called and said i wouldnt be checking in until later becasue we had 30 minutes to get to our daughters graduation and then had dinner plans after. They said no problem please check in by 3 am, this was at 5 pm. I called again and said we were going out with friends and parents and would be arriving about 12 am or 1 am latest, again no problem we have your room. I arrive ah yes i spoke to you he says. i give him my id and he says oh wow so weird we have no rooms. How do you not have a room that i paid for months earlier and i kept following up on? He was rude and belligerant and after we showed him the paper given to us by the day manager saying our room would be ready - remember our daughter had already checked in the day before but moved to a dirty room with only one bed. He said i dont know about that, even though it was her name and signature. It was a ridicuolous situation made worse by someone who clearly didnt care and was busy doing god knows what behind the counter.
Jennifer Vanessa
Stayed 2 nights in May 2025
