Explore Downtown Dallas Spa Hotels & Wellness Resorts

"The customer service is 5 star . The building is old. "

"Everything was perfect. Seamless check in. Tiger at the front desk upgraded room and valet was waived since it was my friend's birthday. Excellent customer service from Tiger. Room was clean to a T, great views, big windows, bed and pillows were very soft, bathroom was perfect and clean, there is a mini refrigerator, no microwave in room (but they have one on the 5th floor by ice and soda machine)."

"Had troubles with oniline purchasing, which i accidentally bought two hotel nights for saturday instead of sat and sun. They refunded the second Saturday hotel, which refund was still pending. But everyone at front desk assisted, plus manager worked something out so i can stay sunday night. Instead of just throwing me outside on streets. "

"Very nice play to stay "

"Such a cute hotel! Will def be back!"

"My husband and I visited Dallas to celebrate my 41st birthday. It wasn't our first time staying at The Westin, which is why we chose this hotel again. We are always pleased with the exceptional customer service provided by the staff. Upon our arrival, our room was upgraded, which was a delightful surprise. The next morning, we received an early phone call from the valet parking team regarding our truck. I want to express my gratitude to both the valet staff and the hotel staff for helping us resolve the issue. We are truly thankful for their assistance."