For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Hotel Indigo Dallas Downtown places you in the center of Dallas, within just a 15-minute stroll of popular places like Morton H. Meyerson Symphony Center and Dallas World Aquarium. Highlights at this hotel include a restaurant, a free area shuttle, and a bar/lounge.
All 170 rooms feature free WiFi, cable TV, and coffee/tea makers. Refrigerators and room service make in-room dining convenient. Premium bedding and free toiletries are nice touches to enhance your stay. Free newspapers, free local calls, and hair dryers are also available.
The bistro, Phi Restaurant, is open for breakfast, lunch, and dinner. Business travelers can take advantage of meeting rooms and a business center. Other amenities include free WiFi in public areas, a fitness center, and laundry facilities. Full breakfast is available daily between 6:30 AM and 11 AM. There's also the convenience of valet parking.
Attractions within a 20-minute walk of this 3.5-star Downtown Dallas hotel include Kay Bailey Hutchison Convention Center and Nasher Sculpture Center.
Hotel Indigo Dallas Downtown ratings based on 17 Verified Reviews
Review Summary
3.4
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
4 out of 5
Pleasure
Bathroom could have been cleaner. Hard wood floors had dust all over.
Posted by WM, from M on Jul 13, 2017
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4 out of 5
Location:Walking distance to Dealey Plaza. About a mile or so from Katy Trail, West Village shopping and Pecan Lodge (awesome bbq joint).
I stayed here for business. It was a cozy, boutique hotel experience. The staff was super-friendly, particularly the courtesy van drivers.
Posted by a verified traveler on May 12, 2017
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5 out of 5
Modern & excellent
From check in to check out my friends and I only experienced top-notch service. The staff at the desk, restaurant & shuttle service were very helpful and approachable.
Free shuttle service is offered within 3 miles of the hotel and we used this quite a few times throughout our stay. We were very pleased with the drivers and they gave us great local insight on the places to visit. This truly added so much to our stay.
The restaurant inside of the hotel was INCREDIBLE. The complimentary breakfast which came in our package deal was unlike any other hotel. It is not buffet style. You order from a breakfast menu, which probably consisted of 10-15 options. All 3 of us couldn't stop talking about the quality and delicious taste! We ate dinner there on our last night. We ordered a sandwich & burger with fries & onion rings. Absolutely delicious.
I was surprised that there were not more guests (from what we could see) that were staying there.
Hotel indigo was a perfect choice for us and I highly recommend it. We will definitely be staying there again.
Posted by lauren on Nov 14, 2016
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4 out of 5
everything we look for when traveling
Pros:location. Beds are very comfortable. The hotel rooms do not have carpet in the rooms we liked that.
Cons:have small fridge in the room.
Location:great location nearby you will find best restaurants and entertainment you want.
great atmosphere, friendly staff, good transportation service. The rooms are clean and cozy.
Posted by Karla, from Miami on May 20, 2016
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5 out of 5
Very nice hotel - staff and food was AMAZING!!
Pros:The atmosphere was relaxing and the food was awesome!
Location:Lots of local attractions! The aquarium, museums, downtown Dallas is spectacular!
We stayed one night for Mother's Day. It was AWESOME!! The food was fabulous. The staff and valet was fabulous. We will stay here again!
Posted by Debbi, from Hattiesburg, MS on May 9, 2016
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Comment from Hotel Management
May 19, 2016
by Jason T
Hello and thank you for your wonderful review! We are thrilled to see that you enjoyed the neighborhood and all that Dallas has to offer. We look forward to visiting with you again in the near future!
5 out of 5
A Downtown Dallas Hotel with Charm
Pros:The cost was reasonable, the hotel was attractive, and the service was excellenbt.
The hotel has charm, style, comfort and convenience. Restaurant with reasonably-priced good food. An easy walk to the Sheraton Hotel Conference center. There is also free van service downtown. For a city hotel it was surprisingly quiet.
Posted by David, from Boston, MA on Apr 14, 2016
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Comment from Hotel Management
Apr 19, 2016
by Jason T
Hello and thank you for your wonderful review of the Hotel Indigo Dallas Downtown! We appreciate your business and thank you for the kind words regarding the service. We hope to see you again soon, should your travels bring you back to Dallas
3 out of 5
Eh. Not worth the money.
Pros:It was conveniently located, right downtown. Walked most places.
Cons:Room was tiny, upon arrival heat didnt work, thermostat made awful noises all night. Strong smell in the entry way of hotel.
Location:Great park across the street. Amazing Mexican restaurant across the street. Nice people and bars down the way..
Overall, it was clean and nicely "presented" and definitely a unique hotel but too many little qualms. The doors didn't shut- literally had to slam every single door to latch them. Room was TINY. TV was terrible picture (good thing we didn't spend much time watching it or have children with us that needed any entertainment..) Upon arrival heat didn't work at all, room was 65 degrees- maintenance had to come fix it. Then, all night a relay in the thermostat (we were told the next morning when we mentioned it) made a very loud noise each time it kicked on.. probably woke up every 30 mins. When you walk in the hotel there is a very scent, not pleasant to me, maybe to some. Breakfast was decent price but there were not many people in the place and they were slow and refilled coffee in a to go cup because they ran out almost as soon as we sat down and didn't have more until we left (45 mins later.) No parking. (parking garage across the street, only took VERY crisp 5$ bills and no attendant on the weekends?)
Overall, I wouldn't stay again.
Staff was pleasant but for the cost I would stay at a chain of hotels where the standards are higher.
Posted by a verified traveler on Dec 23, 2015
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Comment from Hotel Management
Dec 30, 2015
by Jason T
Hello and thank you for sharing your feedback regarding your recent stay with us. I apologize for the trouble you encountered with the room thermostats. I am glad to see that the staff treated you well but will definitely take your comments and share them with our team so that we can make improvements.
5 out of 5
My daughter stated for a long weekend for her 24th birthday. They all loved the hotel and were upgraded to a suite when the staff heard it was her birthday!
Posted by Renee on Dec 22, 2015
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Comment from Hotel Management
Dec 30, 2015
by Jason T.
Hello, I am glad to see that your daughter choose us to spend her birthday with! Our staff loves to celebrate and I am thrilled to see we upgraded the room and that a good time was had by all.
3 out of 5
HARD-WORKING STAFF BUT BUILDING NEEDS MAINTENANCE
Pros:The majority of the staff and the location.
Cons:Building maintenance!
Location:Virtually all of the museums in Dallas are located within easy walking distance.
Some of the best restaurants in Dallas.
This hotel has some nice advantages but several problems. The hotel is situated in downtown Dallas with easy walking to the Arts District and excellent restaurants. It was built in 1925 by Conrad Hilton as the first Hilton Hotel in Dallas. And that's a problem. The current owners the Intercontinental Group seem to be allowing the hotel to deteriorate. At 14 stories elevators are a necessity. But 2 out of 3 of the elevators were out of service my entire stay. The room was large but awkwardly furnished with the tiny bathroom one might expect from a hotel built 90 years ago. That room was on the top floor--#14. We had a torrential rain one of the nights. This caused a leak. The staff was very helpful and moved us to another room as well as comping the valet charges for 2 nights.
Posted by a verified traveler on Nov 4, 2015
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Comment from Hotel Management
Nov 10, 2015
by Jason
Hello and thank you for your review of the Hotel Indigo Dallas. We are thrilled to be starting a full renovation of the property within the next 30 days. We hope you will visit again to see the exciting changes taking place.
3 out of 5
Management/Owners are awful!
Pros:Nice location - could be a great hotel with new owners! Had a restaurant on site which looked nice.
Cons:Condition of lobby- needs general repair in many areas, but is a nice hotel in an older/historic building, so that is expected.
Location:Downtown location - near the DART and several nice restaurants and shops.
Fire caused evacuation and mgmt could not have been more unhelpful! Claimed the fire marshall suddenly wouldn't let guest retrieve their belongings (even though there was no active fire - transformer fire took all power, and concerns were about electrical fire starting) - guests had been allowed to get belongings, and within minutes were no longer allowed to do so. We were told we had rooms at another hotel (costs for Hotel Indigo were comped, and we would pay for the night at the new hotel at a reduced rate). Several guests had early flights/trips and were told that there was no way to get their belongings - with a "sorry honey" response. Owners even threatened a guest with calling the police to escort him out because he wanted to talk to the fire marshall!! Thankfully a nice fireman retrieved our medicine from our room and some of our toiletries (they were all in the same bag), but that's it! We left our phone number to be called when we could get our things as we had NOTHING in the way of clothes to change into after a long, hot day out in Dallas-we had to leave for a nice event at 7am (which was 3 hours away)...no call came! We stopped by on our way out of town and were able to grab clothes to change - but almost missed out event due to the delay! Never got a call that the hotel had restored power and we could come back. When we got back the few things that were left in the room were gone-the room was made up for new guests even though we had a 3 night stay booked!
Posted by B, from Neb on Sep 28, 2015
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Comment from Hotel Management
Oct 6, 2015
by Jason T.
We apologize that these events took place and caused such an unpleasant experience. As you mention there was a power failure and the Fire Marshall closed the property due to safety concerns. Once safe, we escorted guests to retrieve belongings by permission of the Fire Marshall.
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms. WiFi is free in public spaces. A fitness center, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Hotel Indigo Dallas Downtown. Parking is available for a fee. A complete renovation of Hotel Indigo Dallas Downtown was completed in January 2017.
170 guestrooms or units
13 levels
3 conference rooms
Built in 1925
Dining venue
Bar or lounge
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Front-desk safe
Newspapers in lobby (free)
Bellhop
Elevator
Family Friendly Amenities
Family Property
Free WiFi
Free area shuttle
Laundry facilities
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Train station: Dallas Union Station (1.6 km / 1 mi)
Metro station: St Paul Station (0.5 km / 0.3 mi)
Property shuttles: Free area shuttle
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Hotel Indigo Dallas Downtown offers 170 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers. This Dallas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.
In-room dining (limited hours)
Cable channels
Premium channels
Refrigerator
Coffee maker
Luxury bedding
Cribs (free)
Housekeeping (daily)
Newspapers (free)
Local calls (free)
Hair dryer
Toiletries (free)
Iron and ironing board
Desk
Climate control (air conditioning)
Food & Drink
For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.
Phi Restaurant - This bistro serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Recreational amenities at the hotel include a fitness center.
Accessibility
If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.
Accessible bathroom
Roll-in shower
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 7 AM
Minimum check-in age is 21
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pets
Pets: USD 75 per accommodation, per stay, plus a deposit of USD 75 per stay
Maximum 2 per room (weight limit: 75 lb)
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
