Book Hyatt Hotels rooms in Downtown Chicago

Seize Your Someday with our amazing deals for the whole family!

Save an extra 10% or more on select hotels with Member Discounts

Access exclusive hotel deals, only with the Travelocity app

Recent Downtown Chicago hotel reviews by fellow wanderers

Congress Plaza Hotel

2 out of 5

Posted less than an hour ago

Travelocity Verified Review

"Not the best experience from the get go. Was told we could not use the luggage cart by ourselves and then was badgered into tipping. Asked for a crib on check in and was told they would send one up. We never received it and then had to leave for dinner hoping it would be there when we returned. It was not and I sent my husband down to ask. My husband did not realize I asked at check in rather than “booking at the time of the reservation” the manager who was helping him was very rude to him about how that isn’t how it works and you have to ask when you check in (mind you that is exactly what I HAD done). On top of that the rooms are not maintained all that well (though I do understand it’s an old building). The bathroom door didn’t close at all and the light in the closet wouldn’t turn off. Additionally only one elevator was working, which they didn’t realize until my husband asked one of the security guards about it as the lights were not illuminated for the floors. With a jogging stroller we often had to wait a long time for a car that was empty enough for us to fit when trying to return to the lobby."

A verified traveler stayed at Congress Plaza Hotel