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The Ritz-Carlton, Chicago

5.0 star property
5-star luxury hotel near Michigan Avenue, connected to a shopping center

Choose dates to view prices

Photo gallery for The Ritz-Carlton, Chicago

View from property
Lobby
Banquet hall
Suite, 1 Bedroom | Premium bedding, down comforters, pillowtop beds, minibar
View from property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Pet friendly
  • Parking available
  • Gym

Explore the area

Map
160 E Pearson Street, Chicago, IL, 60611
  • Michigan Avenue
    ‪2 min walk‬
  • Chicago Riverwalk
    ‪17 min walk‬
  • Navy Pier
    ‪4 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪25 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Lakeside (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom, Lakeside (Mobility Accessible, Roll-In Shower)

  • 1000 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Lake View (Mobility Accessible, Transfer Shower)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Lake View (Mobility Accessible, Transfer Shower)

  • 380 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Lakeside (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom, Lakeside (Mobility Accessible, Tub)

  • 1000 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Living room | 55-inch Smart TV with cable channels, TV

Suite, 2 Bedrooms

  • 1500 sq ft
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom

55-inch Smart TV with cable channels, TV

Executive Suite, 1 Bedroom

  • 560 sq ft
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lake View (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Lake View (Hearing Accessible)

  • 380 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom

  • 560 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Lake View (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Lake View (Mobility Accessible, Tub)

  • 380 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, down comforters, pillowtop beds, minibar

Apartment, 2 Bedrooms

  • 1500 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Lake View (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Lake View (Mobility/Hearing Accessible, Tub)

  • 380 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Double Beds, City View (Mobility Accessible, Roll-In Shower)

  • 380 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom

  • 600 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Lakeside (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom, Lakeside (Mobility/Hearing Accessible, Tub)

  • 1000 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

  • 380 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View | Living area | 55-inch Smart TV with cable channels, TV

Suite, 1 Bedroom, City View

  • 600 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, City View (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 380 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom

  • 600 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Tower

55-inch Smart TV with cable channels, TV

Suite, 1 Bedroom, Tower

10.0 out of 10
Exceptional
(3 reviews)
  • 600 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Lakeside

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom, Lakeside

10.0 out of 10
Exceptional
(3 reviews)
  • 1000 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, City View (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Double Beds, City View (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 380 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, City View

Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Double Beds, City View

9.0 out of 10
Wonderful
(9 reviews)
  • 380 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Executive Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • 380 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Lake View

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Lake View

9.8 out of 10
Exceptional
(13 reviews)
  • 380 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(18 reviews)
  • 380 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, City View (Mobility Accessible, Tub)

  • 380 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed with Sofa bed, Lakeside

Premium bedding, down comforters, pillowtop beds, minibar

Club Suite, 1 King Bed with Sofa bed, Lakeside

10.0 out of 10
Exceptional
(1 review)
  • 1000 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Double Beds, City View

Premium bedding, down comforters, pillowtop beds, minibar

Club Room, 2 Double Beds, City View

  • 400 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Executive Suite, 1 King Bed

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, minibar

Club Room, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)
  • 418 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Lake View

Premium bedding, down comforters, pillowtop beds, minibar

Club Room, 1 King Bed, Lake View

  • 410 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Chicago

City center stay.A stay at this Downtown Chicago hotel places you steps from Water Tower Place and a 5-minute walk from Michigan Avenue. Also, Lake Michigan is within half a mile (1 km) and Chicago Riverwalk is within 2 miles (3 km).

What's nearby

  • Water Tower Place - 1 min walk - 0.0 miles
  • Michigan Avenue - 2 min walk - 0.1 miles
  • Chicago Riverwalk - 17 min walk - 0.9 miles
  • Millennium Park - 2 min drive - 1.1 miles
  • Navy Pier - 4 min drive - 1.6 miles

Getting around

  • Chicago Van Buren Street Station - 3 min drive
  • Chicago Station (Red Line) - 7 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 40 min drive

Restaurants

  • ‪Gino's East - ‬5 min walk
  • ‪The Cheesecake Factory - ‬2 min walk
  • ‪Harry Caray's 7th Inning Stretch - ‬2 min walk
  • ‪Garrett Popcorn Shops - ‬1 min walk
  • ‪Wildberry Pancakes and Cafe - ‬1 min walk

About this property

The Ritz-Carlton, Chicago

5-star luxury hotel near Michigan Avenue, connected to a shopping center
The Ritz-Carlton, Chicago offers its guests a full-service spa, an indoor pool, and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

Business amenities include a business center and meeting rooms. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury The Ritz-Carlton, Chicago. For a fee, parking is available.

This 5-star Chicago hotel is smoke free.

  • 434 guestrooms or units
  • 31 levels
  • Meeting rooms
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Ritz-Carlton, Chicago offers 434 accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. 55-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

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Four Seasons Hotel Chicago

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  • Pet friendly
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Jul 13 - Jul 14
Total includes taxes and fees
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Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: WiFi (USD 14.95 per night)

Parking and transportation

  • Electric car charging station on site
  • Valet parking on site (USD 85 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 1:00 PM for a fee: USD 14 to 28 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Shopping mall
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 55-inch smart TV with premium cable channels

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in fee for check-in between midnight and 6:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 250 per accommodation, per stay
  • Weight limit: 25 lbs per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 40 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 14 to 28 per person
  • Fee for in-room wireless internet: USD 14.95 per night (rates may vary)
  • Valet parking fee: USD 85.00 per night (in/out privileges)
  • Pet fee: USD 250 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-in fee for check-in between midnight and 6:00 AM
  • Rollaway bed fee: USD 40 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Eurocard, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicago Four Seasons Hotel
Chicago Ritz-Carlton
Four Seasons Hotel Chicago Ritz-Carlton
Ritz-Carlton Chicago
Ritz-Carlton Chicago Four Seasons
Ritz-Carlton Chicago Four Seasons Hotel
Ritz-Carlton Four Seasons
Ritz-Carlton Four Seasons Hotel
Ritz-Carlton Chicago Hotel
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Ritz Chicago
The Ritz Carlton, Chicago
The Ritz-Carlton, Chicago Hotel
The Ritz-Carlton, Chicago Chicago
The Ritz-Carlton, Chicago Hotel Chicago

Frequently asked questions

How close is The Ritz-Carlton, Chicago to the airport?

The Ritz-Carlton, Chicago is 13.6 mi (32-min drive) away from the Chicago Midway Airport (MDW) airport, the closest popular airport to the property.

How much does it cost to stay at The Ritz-Carlton, Chicago?

As of Jul 6, 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Chicago on Jul 7, 2025 start from $595.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Ritz-Carlton, Chicago have an airport shuttle?

Airport shuttle services are not available at The Ritz-Carlton, Chicago.

How close is The Ritz-Carlton, Chicago to the beach?

This hotel is a short 13-minute walk from Ohio Street Beach and 14-minute walk from Oak Street Beach. Don't forget your sunscreen!

Does The Ritz-Carlton, Chicago offer free breakfast?

Free breakfast isn’t provided at The Ritz-Carlton, Chicago, but full breakfast is offered for a fee of between USD 14 and 28 per person. It's available every day from 7:00 AM to 1:00 PM.

Is there a casino at The Ritz-Carlton, Chicago?

No, there is no casino at this hotel, but Bally's Casino Chicago (11-min walk) is nearby.

What time is check-in at The Ritz-Carlton, Chicago?

Check-in start time: 4 PM; Check-in end time: midnight.

Is there free parking at The Ritz-Carlton, Chicago?

Free parking is not available at this hotel. Valet parking is available for USD 85.00 per night.

Does The Ritz-Carlton, Chicago have a pool?

The Ritz-Carlton, Chicago features an indoor pool.

Does The Ritz-Carlton, Chicago have a restaurant?

The Ritz-Carlton, Chicago is home to Torali Italian-Steak, which features Italian cuisine.

Does The Ritz-Carlton, Chicago have a spa?

This hotel has a spa, which features massages, mani/pedis, and body wraps.

How close is The Ritz-Carlton, Chicago to downtown Chicago?

The Ritz-Carlton, Chicago is 1.4 mi away from Chicago.

The Ritz-Carlton, Chicago Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 736 out of 1002 reviews
Rating 8 - Good. 156 out of 1002 reviews
Rating 6 - Okay. 56 out of 1002 reviews
Rating 4 - Poor. 24 out of 1002 reviews
Rating 2 - Terrible. 30 out of 1002 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airways amazing
Stayed 1 night in Mar 2025

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate the level of service which is the reason I stay here every time I’m in town.
Stayed 1 night in Mar 2025

10/10 Excellent

Ahmad

Stayed 3 nights in Mar 2025

10/10 Excellent

Molly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at the Ritz was a memorable one. The staffed spared no action when it came to making my mom feel special for her birthday. I can’t thank them enough for such an incredible stay - we hope to come again sometime soon!
Stayed 1 night in Mar 2025

10/10 Excellent

Rudo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

sanjay

Stayed 2 nights in Mar 2025

10/10 Excellent

Malcolm James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff friendly and helpful
Stayed 4 nights in Mar 2025

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Couples Getaway

We had a wonderful couples getaway at the Ritz-Carlton in Chicago. Everyone was so nice and pleasant and room service was outstanding. Also the front desk receptionist, Toni was outstanding in helping us and sharing information about both the city and hotel. She was so pleasant and professional and went out of her way to assist in our every need.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jeffry, Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Staff so respectable and nice! By far the best hotel I’ve been too so far!
Stayed 1 night in Mar 2025

10/10 Excellent

Carmelo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Phenomenal stay as always. Service impeccable.
Stayed 1 night in Mar 2025

8/10 Good

Phung

Stayed 3 nights in Mar 2025

10/10 Excellent

Zachary

Stayed 1 night in Mar 2025

10/10 Excellent

Alexandra C

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous!

My friends and I stayed here over the weekend for time away to relax and I would HIGHLY recommend staying here. We were in and out dining and shopping, but had a wonderful experience from check in to check out. The view from the room was perfect and the bedding was amazing. The service attendants are spot on with all services and are ready the minute you step onto the property. I cant wait for our next stay!
Stayed 1 night in Mar 2025

10/10 Excellent

MarTiZe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

10/10 Excellent

Karolyn

Liked: Cleanliness
Stayed 2 nights in Feb 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fun time at the Ritz

Loved it. Everyone is so nice and friendly
Stayed 2 nights in Feb 2025

10/10 Excellent

Rodolfo

Stayed 1 night in Feb 2025

6/10 Okay

Patrice

Liked: Cleanliness, property conditions & facilities
The hotel is very nice but the food was mid and the bar had very limited options. Wouldn’t stay there again
Stayed 2 nights in Feb 2025

10/10 Excellent

Jeri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel!!

We had a wonderful time at the hotel, especially in the Club Room on the 15th floor. The staff and serve are always excellent!!
Stayed 2 nights in Feb 2025

10/10 Excellent

Jerina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its exactly what you'd expect. The location is perfect. Shopping is walkable. Restaurants are near. And the Navy Pier is in sight-distance. The staff was friendly and accomodating. And rideshares took less than a minute every time.
Stayed 3 nights in Jan 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Restaurant is closed?

Everything was at the level you'd expect from a Ritz-Carlton. Unfortunately, we were very disappointed that the restaurant was closed. This was not mentioned in the booking process or in any of the correspondence before our arrival. We had planned on having a birthday dinner at the hotel.
Stayed 1 night in Feb 2025

10/10 Excellent

Ted

Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

seherzada, Naperville

Disliked: Cleanliness, staff & service, property conditions & facilities
The chicken on my salad was raw. Staff messed up our bill and gave us someone else’s. They fixed it but no real apology. Overall, not the ritz experience I was expecting.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025