Homewood Suites by Hilton Chicago Downtown

3-star property
East Grand Avenue, Chicago, IL 1-855-201-7819
Choose Dates
4.7 out of 5
Exceptional!
See all 48 Travelocity Reviews

"We went to Chicago for a birthday trip for both my husband and daughter. We arrived about an hour before check in. At the front desk was Adriana who g ... " More

By a verified traveler on Wed 28 Feb 2018

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Hotel Description

Homewood Suites by Hilton Chicago Downtown puts you in the heart of Chicago, within just a 10-minute stroll of popular attractions like Tribune Tower and Wrigley Building. Highlights at this hotel include a restaurant, an indoor swimming pool, and free daily breakfast.

You can enjoy LCD TVs with cable channels, and all 233 rooms feature free WiFi, MP3 docks, and sofa beds. In-room dining is easy with kitchens that come equipped with refrigerators, microwaves, and stovetops. Sitting areas, DVD players, and coffee/tea makers are also available.

This business-friendly hotel offers free WiFi in public areas, a fitness center, and a business center. Other amenities include a free manager's reception, coffee/tea in a common area, and laundry facilities. Each morning a free hot/cold buffet breakfast is served. There's also the convenience of valet parking.

Attractions within a 15-minute walk of this 3-star Near North Side hotel include John Hancock Center and Chicago Water Tower.

Homewood Suites by Hilton Chicago Downtown ratings based on 48 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Customer Service Specialist

We went to Chicago for a birthday trip for both my husband and daughter. We arrived about an hour before check in. At the front desk was Adriana who greeted me. She kindly told me it wasn’t ready but we were welcome to hang out in the lobby and she would let us know when. After about 15 minutes she came to us and said she was able to upgrade our room and check in. She asked about my daughter’s birthday and was happy to help. Even later that night I came down looking for soft Kleenex for my other child who wasn’t feeling well and again Adriana found a package and gave it us out of store for free! She wasn’t the only one. The valet team, breakfast staff and even housekeeping were all extremely helpful. I’m in the customer service business and know if my team was doing exceptional I would want to know. I was very impressed and glad they made a memorable trip even more enjoyable.

Posted by , from Michigan on Feb 28, 2018

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Comment from Hotel Management

Mar 1, 2018 by Jim

Wow, we love hearing stories like this! Thank you for your review, and recognizing Adriana! We can't wait to have you all back again!

5 out of 5

Great Location + Great Service = Great Stay

Pros: Location, service, cleanliness
Cons: Housekeeping staff woke us at 8:30 am to inquire when we would be checking out when we had already arranged a late checkout with the front desk.
Location: Shopping, dining, entertainment is all nearby.
We arrived in the middle of a huge snowstorm and the great customer service began immediately. The door was opened for us by friendly staff who told us to take the elevator to the lobby on the sixth floor, even holding the elevator door for us. These friendly men greeted us warmly every time we came and left the hotel. The front desk staff were very welcoming and made us feel like valued, even changing our room to a higher floor with a great view just because we mentioned we liked that. Michael at the front desk provided us with a restaurant recommendation and a map to help us navigate our way around. The hotel's central location made it easy to walk to most places we wanted to go, but the bell staff's assistance with getting a taxi was right there when we needed it. The breakfast food was hot, fresh, and plentiful. The room was spotlessly clean and the view was amazing. This hotel has become my new Chicago place to stay.

Posted by on Feb 13, 2018

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Comment from Hotel Management

Feb 14, 2018 by Jim

Awesome! We love earning new guests, thank you for your review! We're sorry if we disturbed you too early, but are thrilled to see that overall you had a great experience! Please, should this ever not be your experience, tell us right away so we may fix it for you before you check out! Come see us again soon!

4 out of 5
Kitchen and valet staff very nice. Front desk staff not as friendly as rest of staff. Breakfast good, room very clean but furniture not comfortable. I would return for the good price I received!!

Posted by on Sep 17, 2017

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Comment from Hotel Management

Sep 20, 2017 by Jim

Hello and thank you for your review! We love hearing when our staff does a great job, but are sorry if we were not consistent in this area. We hope you'll consider us on your next visit!

5 out of 5

Great hotel

The hotel was great! But breakfast should have more options for people that don't eat pork.

Posted by , from T on Jul 30, 2017

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Comment from Hotel Management

Aug 1, 2017 by Jim

Thank you for the great review! Our morning breakfast options do rotate, so we hope on your next visit you'll enjoy more selections, see you soon!

5 out of 5
Staff was very welcoming, the facilities were lovely, good location but also not right on the busy Michigan Ave.

Posted by on Sep 24, 2016

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Comment from Hotel Management

Oct 11, 2016 by Jim

Thank you for the great review!

5 out of 5

Perfect accommodations in Chicago

Pros: Cleanliness, and happy hour
Location: Location perfect for tourists. WIthin walking distance to trains, busses, shopping and attractions
Homewood Suites in Chicago has it all! Location close to public transportation, attractions, shopping, restaurants. Staff very friendly, helpful and polite. Rooms clean, very spacious with mini kitchen and comfortable. Great breakfast and even evening "happy hour" and light meal.

Posted by , from Florida on Jul 30, 2016

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Comment from Hotel Management

Oct 11, 2016 by Jim

Excellent, we love reading about our guests experiences with us, please come back soon!

4 out of 5

Hoping for a bigger room next time.

Pros: Location near Michigan Avenue Magnificent Mile but close to the loop too.
Cons: The hotel is starting to look run-down, with rusty bathroom doors and tubs. Sort of had that beach condo thing going on, which I would not expect.
Location: Plenty of shopping within easy walking distance, and lots of great restaurants nearby. The original Pizzaria Uno is just down the street.
This is about the fourth or fifth time I have stayed at the Homewood Suites on Grand Avenue in downtown Chicago. The staff is very nice and we love the location. My girls are 14 and 18, and would not hear of staying anywhere else. The hotel is undergoing a rehab, with the lobby cordoned off with plastic, plus they are advising guests they will hear noise all day. Fortunately the hammer drills were active from a distance but they were still going an hour after the hotel said they would stop. I noticed the bottom of the bathroom door was starting to rust off, and part of the corner of the door was missing. I'm hoping this will be part of the rehab. A plus is that the doormen don't try to take your luggage away from you any more. There have been times when taking our bags in did not seem to be an option here but that was not the case this time. My biggest concern was that we were put in a corner room that was significantly smaller than any suite we had been in previously. As soon as we walked in my older daughter said "this is a lot smaller than last year." We have to get a suite so the girls can have their own space but I will know next time to request a room in the main hallway.

Posted by , from Bowling Green, KY on Dec 31, 2015

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5 out of 5

Located In the Heart of Downtown- close to Subway!

Pros: Complimentary breakfast and the awesome evening Appetizers including Wine and Beer selections, including purely vegetarian dishes were truly filling.!
Cons: Hotel should be more knowledgeable about local tourist attractions & passes/tickets issuance at receptions & tie-ups with hotel should be considered.!
Location: Visit & stroll downtown, Shopping for family, Big Bus Tours, Free Navy-Pier Trolley, Red Line Subway, Late night eateries, Starbucks across the street
Pros: Free: Breakfast Evening appetizers, WiFi (slow), laundry, pool, in room breakfast- self service, iron+board, 2-TV's + a Great kitchen with utensils, cookware, spoons and Corelle dishes, plates bowls etc, coil-stove, Big microwave, good fridge and dishwasher, prompt room service and request followup. Cons: Street Noise - 911 Sirens, Ambulance, fire etc, Carpets & wooden floors are OLD, No weighing scale for luggage or in bathroom. No notepads or pens in the room. AC is manual- No remote, Lobby and guest floors walkway lighting from the elevator to the room is poor and dim! All rooms have yellow CFL bulb's so the rooms are lit yellow, I prefer pure white lights so to say!

Posted by , from USVI on Aug 3, 2015

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5 out of 5

Great Place to Stay

Pros: Great price and location!
This was a great stay. We thoroughly enjoyed our stay last Thanksgiving. They even through in breakfast and dinner each day we were there and even a Thanksgiving dinner on Thanksgiving Day! Good location on Chicago's near north side. Right around the corner from Eataly and an AMC Theater.

Posted by , from Crystal Lake, IL on Mar 24, 2015

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4 out of 5

This is a great service hotel.

Pros: Close restaurants, Free Internet, Quiet, Free breakfast
The best part of the hotel was the service - these guys treated us like an important customer. The free breakfast and internet were a close second. The location was great w/easy access to trains and the Magnificent Mile were a close third. After that, all the other aspects of the hotel, itself, were good. We will be coming back.

Posted by , from Peoria, IL, USA on Apr 10, 2013

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About the Homewood Suites by Hilton Chicago Downtown

Location 40 East Grand Avenue, Chicago, IL 60611

Property Features

Homewood Suites by Hilton Chicago Downtown offers its guests an indoor pool and a fitness center. There's a restaurant on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Public spaces have free WiFi. Business amenities include a business center, limo/town car service, and a meeting room. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Homewood Suites by Hilton Chicago Downtown. For a fee, parking is available. A complete renovation of Homewood Suites by Hilton Chicago Downtown was completed in June 2016. This 3-star Chicago hotel is smoke free.

  • 233 guestrooms or units
  • 19 levels
  • Built in 1999
  • Breakfast available (free)
  • Dining venue
  • Manager's reception (free)
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Indoor pool
  • Kitchen
  • Laundry facilities
  • Sofa bed
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.) (28.6 km / 17.8 mi)
  • Train station: Millennium Station (1.2 km / 0.8 mi)
  • Metro station: Grand Station (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Homewood Suites by Hilton Chicago Downtown offers 233 air-conditioned accommodations with MP3 docking stations and DVD players. Accommodations offer separate sitting areas and include sofa beds. 32-inch LCD televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room kitchen
  • Sitting area
  • Pull-out sofa bed
  • MP3 dock
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free hot/cold buffet breakfast daily. The hotel hosts a free manager's reception on select days.

Homewood Suites by Hilton Chicago Downtown has a restaurant on site.

Nearby Activities

A heated indoor pool and a fitness center with cardio machines are on the 19th floor of this downtown Chicago hotel, which offers panoramic views of the city. Guests 18 years and older also receive complimentary passes to Crunch Fitness, located next door, which has cardio and weight machines and classes in Pilates, yoga, and aerobics.

The hotel is a half-mile from running and walking paths along Lake Michigan.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Sailing nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 150.00 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 110.23 lb)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 59.00 per day (in/out privileges)
  • Pet fee: USD 150.00 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Chicago Downtown
  • Homewood Suites Chicago Downtown
  • Homewood Suites Hilton Chicago Downtown Hotel
  • Homewood Suites Hilton Chicago Downtown
  • Homewood Suites Hilton Hotel Chicago Downtown
  • Chicago Homewood Suites
  • Homewood Chicago
  • Homewood Suites By Hilton Chicago Downtown Hotel Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.