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4.7 out of 5

"We went to Chicago for a birthday trip for both my husband and daughter. We arrived about an hour before check in. At the front desk was Adriana who g ... " More

By a verified traveler on Wed 28 Feb 2018

Hotel Description

3-star hotel near Chicago Riverwalk

City center stay

A stay at this River North hotel places you steps from Michigan Avenue and a 5-minute walk from State Street. Chicago Riverwalk and Chicago Theatre are also within half a mile (1 km).

Renovated in 2016

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 5 conference rooms, 24-hour business center, and valet parking. Guests will appreciate free perks like buffet breakfast and WiFi in public areas.

Free WiFi, kitchens

The 233 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Free WiFi, MP3 docks, and sofa beds are also available.

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$99* Per night/room Feb 23 - Feb 24

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, View, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Homewood Suites by Hilton Chicago Downtown ratings based on 56 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Homewood Suites by Hilton Chicago Downtown

Everyone (13) Family (3)
5 out of 5
The staff made you feel at home. The breakfast service was outstanding

Posted by on Nov 25, 2019

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Comment from Hotel Management

Nov 25, 2019 by Jim

Thank you for the great rating!

4 out of 5
The staff was very friendly and helpful. Great location! The bathroom ceiling in our room is due for scraping, filling, painting. Other than that, the place was very satisfactory.

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 23, 2019 by Jim

Thank you for your feedback! We trust that you notified us about any issues prior to check out, so we can fix them right away, and always appreciate hearing when our staff does a great job!

5 out of 5
Room and food was great. At times had issues with the card scanning correctly and had to scan multiple times for it to work. Pool was not the greatest, with floor peeling and slippery(twisted my knee in pool). No hot tub.

Posted by , from Milwaukee WI on Apr 29, 2019

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Comment from Hotel Management

May 3, 2019 by Jim

Thank you for the great rating! We're sorry if you had any issues, but trust you reported anything that wasn't right to us. Please visit again!

5 out of 5

Posted by on Apr 14, 2019

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Comment from Hotel Management

Apr 22, 2019 by Jim

Thank you for your rating!

5 out of 5
Wonderful full breakfast each day. Staff always smiling at guest services and willing to help. Hotel in great area, able to walk everywhere.

Posted by on Apr 8, 2019

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Comment from Hotel Management

Apr 22, 2019 by Jim

Thank you for the excellent review! We love hearing when our staff does a great job!

5 out of 5
Loved everything about this hotel. The view, the staff, the heated pool, the breakfast. It was perfect.

Posted by on Mar 21, 2019

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Comment from Hotel Management

Mar 22, 2019 by Jim

Thank you for the perfect review! Please come visit us again!

5 out of 5
Nice hotel! Would have liked more if the heat could be more consistent.

Posted by on Jan 27, 2019

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Comment from Hotel Management

Jan 29, 2019 by Jim

Thank you for the kind review! Please, always report any issues so we may fix it for you before you check out! Please come visit again!

4 out of 5
Great affordable hotel and great location in Chicago.

Posted by , from Indiana on Sep 24, 2018

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Comment from Hotel Management

Sep 29, 2018 by Jim

Thank you for the review!

5 out of 5

Customer Service Specialist

We went to Chicago for a birthday trip for both my husband and daughter. We arrived about an hour before check in. At the front desk was Adriana who greeted me. She kindly told me it wasn’t ready but we were welcome to hang out in the lobby and she would let us know when. After about 15 minutes she came to us and said she was able to upgrade our room and check in. She asked about my daughter’s birthday and was happy to help. Even later that night I came down looking for soft Kleenex for my other child who wasn’t feeling well and again Adriana found a package and gave it us out of store for free! She wasn’t the only one. The valet team, breakfast staff and even housekeeping were all extremely helpful. I’m in the customer service business and know if my team was doing exceptional I would want to know. I was very impressed and glad they made a memorable trip even more enjoyable.

Posted by , from Michigan on Feb 28, 2018

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Comment from Hotel Management

Mar 1, 2018 by Jim

Wow, we love hearing stories like this! Thank you for your review, and recognizing Adriana! We can't wait to have you all back again!

5 out of 5

Great Location + Great Service = Great Stay

Pros: Location, service, cleanliness
Cons: Housekeeping staff woke us at 8:30 am to inquire when we would be checking out when we had already arranged a late checkout with the front desk.
Location: Shopping, dining, entertainment is all nearby.
We arrived in the middle of a huge snowstorm and the great customer service began immediately. The door was opened for us by friendly staff who told us to take the elevator to the lobby on the sixth floor, even holding the elevator door for us. These friendly men greeted us warmly every time we came and left the hotel. The front desk staff were very welcoming and made us feel like valued, even changing our room to a higher floor with a great view just because we mentioned we liked that. Michael at the front desk provided us with a restaurant recommendation and a map to help us navigate our way around. The hotel's central location made it easy to walk to most places we wanted to go, but the bell staff's assistance with getting a taxi was right there when we needed it. The breakfast food was hot, fresh, and plentiful. The room was spotlessly clean and the view was amazing. This hotel has become my new Chicago place to stay.

Posted by on Feb 13, 2018

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Comment from Hotel Management

Feb 14, 2018 by Jim

Awesome! We love earning new guests, thank you for your review! We're sorry if we disturbed you too early, but are thrilled to see that overall you had a great experience! Please, should this ever not be your experience, tell us right away so we may fix it for you before you check out! Come see us again soon!

About the Homewood Suites by Hilton Chicago Downtown

Location 40 East Grand Avenue, Chicago, IL 60611

Property Features

Homewood Suites by Hilton Chicago Downtown offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. A 24-hour business center and limo/town car service are available. Free breakfast is served daily, and guests can also enjoy a free manager's reception. There are 5 meeting rooms available. The business-friendly Homewood Suites by Hilton Chicago Downtown also features multilingual staff, coffee/tea in a common area, and concierge services. Parking is available for a fee. A complete renovation of Homewood Suites by Hilton Chicago Downtown was completed in June 2016. This 3-star Chicago hotel is smoke free.

  • 233 guestrooms or units
  • 19 levels
  • Built in 1999
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Grocery service (free)
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Sofa bed
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.) (28.6 km / 17.8 mi)
  • Train station: Millennium Station (1 km / 0.6 mi)
  • Metro station: Grand Station (Red Line) (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Homewood Suites by Hilton Chicago Downtown offers 233 air-conditioned accommodations with MP3 docking stations and safes. Accommodations offer separate sitting areas and include sofa beds. LCD televisions are featured in guestrooms. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room kitchen
  • Sitting area
  • Pull-out sofa bed
  • MP3 dock
  • LCD television
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily. The hotel hosts a free manager's reception on select days.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 150.00 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 50 lbs)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Long-term renters welcome. Safety features at this property include a fire extinguisher and a smoke detector. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

  • Long-term renters welcome
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 59 per day (in/out privileges)
  • Pet fee: USD 150.00 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Chicago Downtown
  • Homewood Suites Chicago Downtown
  • Homewood Suites Hilton Chicago Downtown Hotel
  • Homewood Suites Hilton Chicago Downtown
  • Homewood Suites Hilton Hotel Chicago Downtown
  • Chicago Homewood Suites
  • Homewood Chicago
  • Homewood Suites By Hilton Chicago Downtown Hotel Chicago
  • Homewood Suites by Hilton Chicago Downtown Hotel
  • Homewood Suites by Hilton Chicago Downtown Chicago
  • Homewood Suites by Hilton Chicago Downtown Hotel Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Chicago-Hotels-Homewood-Suites-by-Hilton-Chicago-Downtown.h281523-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.