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"Whilst room and bed was fine and had obviously had a refurbish. The bathroom was terrible . The shower recess had mould to the tiled area and some black mould at floor corners. The hand basin had been broken and roughly repaired with silicone There was rust at both sides of bathroom door at floor level and rust stains to tiles. The area under the hand basin had buildup of soap and scum where tiles met the floor for approx 1.5 metres. All in all disappointing and not up to the standard of other Novatel Hotels we have stayed at."

"Every Staff was very pleasant and friendly. Rooms facing the Harbor, push button sheets and blinds. Loved the hot water, even though the water didn’t lather the soap very well."

"We loved our stay at the Park Royal. Easy parking option and Reception staff are extremely helpful and friendly. Talking to us at check in they realised it was our daughters birthday and they organised a cake to the room that afternoon which she loved! Clean rooms and great room service. Highly recommend. Will definitely stay again! Thank you. "

"Everything was as advertised. Would definitely stay here again."

"This is not our first time staying with W Sydney, but compared to our previous experiences, this visit has been very underwhelming. We explicitly noted in our booking that we would be traveling with our daughter. Upon arrival, however, we were informed that while our package includes breakfast for two adults, we will be charged an additional $35 for our child’s breakfast. The explanation provided—that complimentary breakfast for children is only available for bookings made via their official website—is very frustrating, especially as our family details were disclosed at the time of booking without any prior notification of this restriction. Furthermore, we are disappointed with the standard of cleanliness in our room. The area around the bedside corner is dirty. The toilet roll holder is visibly covered in a thick layer of dust; it has clearly not been wiped down. Most concerningly, when we attempted to use the bathtub, we saw debris and dirt floating in the water. We last stayed at this hotel over a year ago. Despite upgrading the room this time, it was smaller, though it did face Darling Harbour. The facilities feel more worn now, and nothing seems as new as before. We chose to return to this hotel for a comfortable family experience, but these hygiene issues and the rigid breakfast policy have made our stay less than satisfactory. I also submitted a complaint to them on the day we left the hotel, but it’s been five days and I haven’t received any response yet."

"The location was useful for those attending the conference centre or those wanting to be on the edge of the city but not right in it. There were good public transport links ie train and ferry. There was a supermarket and launderette close by if needed."