Book a hotel near Crystal Lake City Hall, Crystal Lake

"It was perfect for being close to the convention center - we walked as the weather was great! "

"Amazing"

"Very clean and updated hotel. The gym was a little small, but sufficient for a short stay. The pool was very small as well and for a little over crowded. The staff was all super friendly and helpful. "

"We booked the "Two doubles suite kitchen," which fit our family of five very well - a huge kitchen and living space (with fold-out couch) that was entirely separate from the bedroom. Families definitely stay at this hotel - the pool was crowded each night and was not too big (it also had no real shallow end where my 5-yr-old could stand). But overall the stay was good, the room large, and the breakfast a good mix of hot (waffles, eggs, sausage) along with toast, bagels, cereals, and fruit."

"The Heater in the room . didn't work. even after multiple complaints the heater was not fixed. I had to cover myself with 4+ blanket and 2 set of clothes to get some sleep. while the temp was at freezing outside on both nights. "

"Our experience at the hotel was extremely distressing and unacceptable. We felt so unsafe on the property that we did not stay in the room for more than 30 seconds before leaving. As I was entering the building, an individual approached a very tall Black man and, completely unprovoked, used a racial slur toward him. The man tried to ignore it, but the aggressor repeated the slur directly in his face a second time. I was shocked and deeply disturbed by what I witnessed. My girlfriend was terrified, especially because the individual appeared to know where our car was parked. After we requested that the police be called, we became genuinely concerned that our vehicle might be vandalized. The situation felt volatile and unsafe. We immediately returned to the front desk to request a refund, as we did not feel comfortable staying. The staff dismissed the severity of the incident and initially indicated that it was not serious enough to involve the police. Although they later said they would call, no action was taken. The manager explained that because the other individual did not want to pursue the matter, they chose not to involve law enforcement. At that point, our concern was no longer just about the initial incident, but about the hotel’s failure to prioritize the safety and well-being of its guests. We felt completely unsupported and unsafe, which left us no choice but to leave immediately without even settling into the room. We subsequently booked ahotel through the site"