"First time here, hotel is lovely. Well decorated with fashionable interior. Staff were helpful, friendly, and efficient—and plentiful. Room is comfort
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Virgin Hotels Chicago ratings based on 16 Verified Reviews
Review Summary
4.6
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Virgin Hotels Chicago
Everyone (6)Couples (2)Family (6)
3 out of 5
First time here, hotel is lovely. Well decorated with fashionable interior. Staff were helpful, friendly, and efficient—and plentiful. Room is comfortable and well decorated. Good location for shopping and tourist attractions. Easy to get around. Unfortunately, we stayed on the 6th floor and the windows are not thick so every noise outside sounds like it’s happening right next to your ear. I’m not talking about the train rumbling or the cars honking—that’s just city living. But the car music that sounds like my alarm is going off and pulling me out of a deep sleep at 1 am. Then the doors banging at all hours of the morning and that people’s conversations woke me up because it sounded like they were in my room. I’ve stayed in many Chicago hotels and never have I felt like I was sleeping street level. Perhaps this would not have been an issue on a higher floor, but the lower floors made my sleepless stay unfortunate. Which is too bad given that everything else about the hotel initially made me want to stay again. But after last night, probably won’t.
Posted by MEGHAN, from Houston on Jun 25, 2022
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Comment from Hotel Management
Jun 26, 2022
by Andrew C
Thank you for your feedback.
3 out of 5
There was nothing special about this hotel. Certainly nothing that justifies the expense. I have stayed at nicer places for more reasonable prices.
Posted by a verified traveler on Jul 28, 2021
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Comment from Hotel Management
Aug 10, 2021
by Andrew C
Thank you for your feedback.
5 out of 5
Great location. Very clean and stylish hotel. I would definitely stay here again.
Posted by Justin on Jan 19, 2021
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Comment from Hotel Management
Jan 23, 2021
by Andrew C.
Thank you for your review!
4 out of 5
Posted by a verified traveler on Dec 2, 2020
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Comment from Hotel Management
Dec 4, 2020
by Andrew C.
Thank you for your review!
5 out of 5
The hotel had an old time Chicago flare. The snack bar was stocked well. The checking and out was fast and easy. Staff were friendly and professional.
Posted by Rae, from California on Oct 31, 2020
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Comment from Hotel Management
Nov 1, 2020
by Jason Smith
Glad you enjoyed your stay and thank you for your feedback!
5 out of 5
Posted by a verified traveler on Dec 27, 2019
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Comment from Hotel Management
Jan 22, 2020
by Andrew C
Thank you for your review!
5 out of 5
Great location, in the heart of Chicago. Staff prompt courteous and helpful. Very nice room, not big but quite comfortable for a family of 3, with a unique and neat design. No negatives, great Value ! Don’t want to try another Hotel next time I come to Chicago.
Posted by a verified traveler on Dec 24, 2019
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Comment from Hotel Management
Jan 22, 2020
by Andrew C
Thank you for your review!
5 out of 5
Not disappointed in Sir Richard Branson's hotel effort! Branson has applied the same model to his hotel(s) that has made Virgin Air such a pleasure to fly. He has thought of everything from a customer standpoint to make your stay easy, posh and pleasant. The Chicago location is well done - not a half-hearted renovation, but a full-on restoration with nothing but the best of every little detail. Staff was incredibly polished, helpful and attentive - there's a reason why Chance the Rapper does business with this venue! Great location (1 block from State Street in one direction and 1 block from Michigan Ave in the other) with lots of shopping, food, everything nearby. Highly recommend a stay here next time you're in Chicago.
Posted by a verified traveler on Dec 1, 2019
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5 out of 5
Fun and trendy, but still relaxed vibe. Pleasant staff. Very clean and well appointed. Spacious rooms for a metropolitan address. Conveniently located. Would definitely return.
Posted by Ryan on Nov 3, 2019
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5 out of 5
Posted by a verified traveler on Nov 2, 2019
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Comment from Hotel Management
Nov 2, 2019
by Andrew Carls
Thanks for staying with us. We appreciate your feedback!
Frequently Asked Questions
Virgin Hotels Chicago is 18.2 mi (42-min drive) away from the Chicago O'Hare Intl. Airport (ORD) airport, the closest popular airport to the property.
Airport shuttle services are not available at Virgin Hotels Chicago.
This hotel is 1.6 mi (2-min drive) from Oak Street Beach and 2.1 mi (3-min drive) from North Avenue Beach. Don't forget your sunscreen!
Free breakfast isn't provided at Virgin Hotels Chicago, but cooked-to-order breakfast is offered for a fee of between USD 15 and USD 25 per person. It's available on weekdays from 7:00 AM to 1:00 PM and weekends from 8:00 AM to 1:00 PM.
No, there is no casino at this hotel.
Check-in is from 3:00 PM - midnight.
Free parking is not available at this hotel. Valet parking is available for USD 65 per night.
Virgin Hotels Chicago does not have a pool.
Virgin Hotels Chicago is home to Miss Ricky's, which features American cuisine, al fresco dining, and light fare.
There are no spa services available at this hotel.
Virgin Hotels Chicago is 0.6 mi away from Chicago.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
