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4.5 out of 5

"Excellent views of the lake. Staff is so willing to help in any way. " More

By a verified traveler on Sat 10 Oct 2020

Hotel Description

5-star luxury hotel near Water Tower Place, connected to a shopping center

City center stay

At this Near North Side hotel, you'll be well placed to visit John Hancock Center and Water Tower Place, both steps away. Ann and Robert H. Lurie Children's Hospital and Chicago Water Tower are also within half a mile (1 km).

Luxury amenities

A full-service spa, a fitness center, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, express check-in, and valet parking. There's a bar/lounge on site, and laundry facilities and concierge services are also provided.

WiFi, Smart TVs

Boasting comforts such as premium bedding and down comforters, the 434 guestrooms offer thoughtful touches like bathrobes and slippers. Smart TVs come with cable channels, and other amenities include WiFi and minibars.

Club Suite, 1 Bedroom, Lakeside (Lounge Access)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, 1 Bedroom (Lounge Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Lakeside Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Ritz-Carlton, Chicago ratings based on 12 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Ritz-Carlton, Chicago

Everyone (8) Couples (2) Family (1)
4 out of 5
Excellent views of the lake. Staff is so willing to help in any way.

Posted by , from San Diego on Oct 10, 2020

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5 out of 5

Posted by on Jan 6, 2020

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4 out of 5

Posted by on Nov 11, 2019

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5 out of 5
It was comfortable ans clean. The staff were friendly and respectful.

Posted by on Oct 30, 2019

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5 out of 5

Posted by on Oct 15, 2019

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5 out of 5

Posted by on Feb 19, 2019

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5 out of 5
Fast and friendly check in. They accommodated us and put our rooms next to each other

Posted by on Feb 10, 2019

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5 out of 5
Excellent location, great service as expected! Loved the room service

Posted by on Jun 11, 2018

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2 out of 5

Could have been 5 star, but was not

Pros: The overall Staff were friendly and helpful. The front desk dropped the ball regarding my issue with the room.
Cons: When a problem is noted at the front desk...management should call and make sure the issue is resolved.
Location: Great location...walking distance to everything you need.
Chicago is a frequent destination for me and my wife. I have stayed at two other competing luxury brand hotels in the Magnificent Mile of Chicago. This trip I chose The Ritz-Carlton Chicago. First I want to say the staff was amazing...just what you would expect from a Ritz Carlton property. With one exception...I will get to that in a moment. The room was a city view...2122. It was very clean and well appointed except for the stain in the carpet in the middle of the room. The bed was well made and nice...except the mattress was broken down so badly, my wife moved to my daughters apartment to sleep on the couch. I spoke to the front desk...they offered to flip the mattress. I said...will the mattress still be broken but just flipped....well that is what I received...still slept on a broken down old mattress...and the call from management making sure my issue had been solved...which is normal in a hotel of this quality...it never happened. Clean the carpet...buy a new mattress and this is a great hotel...looks like I will go back to the Four Seasons.

Posted by , from Oklahoma on May 21, 2018

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5 out of 5

Nice new club floor

New club floor just opened. Staff was very responsive and helped with special dietary needs.

Posted by , from NC on Apr 16, 2017

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About the The Ritz-Carlton, Chicago

Location 160 E Pearson Street, Chicago, IL 60611

Renovations + Closures

This property is closed from November 18 2020 to March 18 2021 (dates subject to change).

The following facilities or services will be unavailable from November 13 2020 to April 30 2021 (dates subject to change):

  • Swimming pool

Property Features

The Ritz-Carlton, Chicago offers its guests a full-service spa and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. A complimentary children's club, tour/ticket assistance, and multilingual staff are also featured at the luxury The Ritz-Carlton, Chicago. For a fee, parking is available. This 5-star Chicago hotel is smoke free.

  • 434 guestrooms or units
  • 15 levels
  • Dining venue
  • Bar or lounge
  • Kid's club (free)
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: O'Hare Intl. Airport (ORD) (29.4 km / 18.3 mi)
  • Train station: Millennium Station (2 km / 1.2 mi)
  • Metro station: Chicago Station (Red Line) (0.6 km / 0.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Ritz-Carlton, Chicago offers 434 accommodations with DVD players and minibars. Beds feature down comforters and premium bedding. Smart televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • DVD player
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

The Ritz-Carlton, Chicago has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Sailing nearby
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, THE RITZ-CARLTON SPA. Services include facials, body wraps, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

  • Minimum age to access spa is 0
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 40 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100 per pet, per stay
  • Weight limit: 25 lbs

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer and masks are required in public areas.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • UnionPay
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Self parking fee: USD 48.00 per day
  • Valet parking fee: USD 76.00 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Rollaway bed fee: USD 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago Four Seasons Hotel
  • Chicago Ritz-Carlton
  • Four Seasons Hotel Chicago Ritz-Carlton
  • Ritz-Carlton Chicago
  • Ritz-Carlton Chicago Four Seasons
  • Ritz-Carlton Chicago Four Seasons Hotel
  • Ritz-Carlton Four Seasons
  • Ritz-Carlton Four Seasons Hotel
  • Ritz-Carlton Chicago Hotel
  • The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
  • The Ritz-Carlton Chicago (a 4 Seasons Hotel)
  • Ritz Chicago
  • The Ritz Carlton, Chicago
  • The Ritz-Carlton, Chicago Hotel
  • The Ritz-Carlton, Chicago Chicago
  • The Ritz-Carlton, Chicago Hotel Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.