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"The best staff and the cleanliness I GIVE THEM A 10 " More

By a verified traveler on Mon 14 Mar 2022

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Hotel Description

3.5-star hotel near Schaumburg Medieval Times

Close to airport

You'll be within half a mile (1 km) of Schaumburg Medieval Times and 2 miles (3 km) of Harper College with a stay here. Jump Zone and FireZone are also within 3 miles (5 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 2 conference rooms, as well as the business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.

Standard Room, 2 Queen Beds, Accessible (Communication, Accessible Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$114* Per night/room Feb 9 - Feb 10

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Accessible (Mobility Transfer Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Chicago - Schaumburg, an IHG Hotel ratings based on 10 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Chicago - Schaumburg, an IHG Hotel

Everyone (6) Family (4)
5 out of 5
The best staff and the cleanliness I GIVE THEM A 10

Posted by on Mar 14, 2022

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Comment from Hotel Management

Mar 19, 2022 by General Manager

Dear Alice, At Holiday Inn Chicago - Schaumburg, our goal is to impress all our guests, so we're happy to hear we succeeded with you! It's great to know that you appreciated our attention to cleanliness and service. The next time you're in town, please come see us again soon.

1 out of 5

Posted by on Aug 26, 2021

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4 out of 5
Hotel's location, clean, quiet, free parking, comfy bed, love the shower and refrigerator in the room, near to shopping, restaurant and location.

Posted by on Jul 7, 2021

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Comment from Hotel Management

Jul 8, 2021 by Holiday Inn Chicago Schaumburg

We’d like to thank you for taking the time to write a review of your experience at our hotel. We’re so glad that you enjoyed the convenience of our location, the amenities in your room, and our comfy beds. Please come to visit with us again when you are in the area.

5 out of 5
Very clean. Beds pretty comfortable and right by mideaval times.

Posted by on Aug 3, 2019

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Comment from Hotel Management

Aug 5, 2019 by Jeannine- Director of Sales

Thanks for staying with us. We appreciate your feedback! Please come and see us again...

3 out of 5
I loked the hotel overall. Was not told the breakfast was not complimentary. Also, through the entire night a child ran, jumped, stomped, and moved furniture. Kept us awake through the night. The light under the mirror lines up perfectly with the full mirror and sends a bright light directly onto the bed.

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 29, 2019 by Jeannine E. Director of Sales & Marketing

Thank you for staying, and I apologize that your stay was not satisfactory. I do apologize about the noise issue you experienced. I have to ask, was this reported to our front desk, and nothing was done? That is the only way we could rectify this issue, was if we were informed. The hotel has a noise complaint policy that is followed thoroughly. Breakfast is not complimentary unless the room is booked with a breakfast package. I apologize that this was not fully explained at check in. There is a sign posted in the restaurant, upon entry to the buffet indicating, the cost for breakfast.

4 out of 5

Posted by on Mar 31, 2019

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Comment from Hotel Management

Apr 1, 2019 by Jeannine Everett- Director of Sales & Marketing

Thank you for staying. Your feedbck is greatly appreciated. Please come again!

3 out of 5
Had to ask for a hair dryer because there were none in the room. 4 women in the room and needed more shampoo but was told there was none in the building. Bartender/waiter was not very friendly, never asked how my steak was or any of us how our meal was. Later went to get something from the bar at 10:30 and was told they were closed when we were told they were open until Midnight. Not one of my better experiences.

Posted by on Mar 18, 2019

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Comment from Hotel Management

Mar 19, 2019 by Jeannine Everett- Director of Sales

Thanks for staying with us. We appreciate your feedback! We have addressed this issue with ur staff to ensure it doesn't happen again.

3 out of 5
Hotel is perfect distance to Medieval Times, food/restaurant staff was good. Indoor Pool was colder than average. Check-in staff was borderline rude an unhelpful. Room was on the small size. Seems more setup for business than pleasure. Vending Machines/ Ice Machines in poor order, with multiple floors broken. Little improvements could make this hotel better overall. I would stay here again regardless.

Posted by on Dec 28, 2018

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Comment from Hotel Management

Jan 7, 2019 by Jeannine Everett-Dir of Sales

Hello, Thank you for staying and for your feedback. We are working with the staff to ensure this does not happen again.

5 out of 5
The hotel was nicely maintained and, the staff was friendly. The close proximity to the Medieval Times dinner theater was a nice bonus.

Posted by on Oct 26, 2018

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Comment from Hotel Management

Nov 1, 2018 by Jeannine

Hello, Thank you for staying. We are happy to hear you enjoyed your stay. Please come visit us again.

3 out of 5
This place is getting by on the strength of its excellent staff, but otherwise my impression was of a hotel that was covering up a lack of maintenance and unwillingness to invest in decent equipment by slapping new decor over everything. For example, there wasn't a working ice machine on any floor of the building (except in the restaurant kitchen) for my entire four-night visit. My fridge also initially didn't work; a staff member replaced it with one from an empty room that sort of worked, but evidently they're playing musical fridges so much these days that you can't count on having one, nor a microwave. There were not enough luggage carts; I arrived in late evening mid-week and waited over three hours for any cart to be available, and never got one. I am disabled, so this was a big problem. Positives included the aforementioned staff (who were working hard to make up for all the broken stuff), cleanliness, and consistently adequate internet speed. The location is good. There were plenty of hangers, and the bed was comfortable. There were reachable outlets on the nightstand and a nice alarm clock with white noise. The restaurant is okay, but nothing spectacular. Their beer selection is basically nonexistent, which was a sad contrast to the hotel my convention was at, and disappointing in an area with so many great craft breweries. I would have tolerated the slightly high food prices and eaten there several times for convenience if they had had decent beer.

Posted by , from Minneapolis, MN on Aug 9, 2018

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Comment from Hotel Management

Aug 13, 2018 by Debby Mangieri

Thank you for your feedback ! We will pass along your comments to our maintenance staff for immediate corrective action on the ice machines and refrigerators, as well as our Food & Beverage Manager when ordering our beer selection. We hope we will have the opportunity to welcome you back in the near future !

About the Holiday Inn Chicago - Schaumburg, an IHG Hotel

Location 1998 North Roselle Road, Schaumburg, IL 60195

Property Features

Holiday Inn Chicago - Schaumburg, an IHG Hotel offers its guests an indoor pool and a health club. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this hotel measures 600 square feet (56 square meters) and includes conference space. The business-friendly Holiday Inn Chicago - Schaumburg, an IHG Hotel also features multilingual staff, a picnic area, and laundry facilities. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Schaumburg hotel.

  • 137 guestrooms or units
  • 5 levels
  • 600 sq ft of conference space
  • 56 sq m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Free long-term parking , Free self parking

Transport

  • Train station: Palatine Station (9 km / 5.6 mi)
  • Parking: Free self parking and extended parking

Room Amenities

Holiday Inn Chicago - Schaumburg, an IHG Hotel offers 137 accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

  • In-room dining (limited hours)
  • Flat-screen television
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM and 10:00 AM.

Onsite venue - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Boat tours nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and dinner. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 14.00 for adults, USD 7 and USD 9 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Radisson Hotel Schaumburg
  • Chicago Schaumburg, An Ihg
  • Holiday Inn Chicago Schaumburg
  • Holiday Inn Chicago Northwest Schaumburg
  • Holiday Inn Chicago - Schaumburg, an IHG Hotel Hotel
  • Holiday Inn Chicago - Schaumburg, an IHG Hotel Schaumburg
  • Holiday Inn Chicago - Schaumburg, an IHG Hotel Hotel Schaumburg

You should know

  • Pool access available from 6:00 AM to midnight.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.