Skip to main content
Beginning of main content

Enter dates to see availability

"The front desk staff member on check-in was a not polite. Sort of not well trained on customer service. Did not even get the information for WiFi nor ... " More

By a verified traveler on Sun 30 May 2021

Hotel Description

Hotel near Schaumburg Convention Center in Schaumburg

In Schaumburg

You'll find Schaumburg Medieval Times and Schaumburg Convention Center within 3 miles (5 km) of this Schaumburg hotel. Woodfield Mall and Harper College are also within 3 miles (5 km).

Round-the-clock service

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Luggage storage and a safe deposit box are also provided.

Free WiFi, kitchens

The 136 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, sitting areas, and coffee/tea makers are also available. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$80* Per night/room Jun 23 - Jun 24

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Extended Stay America - Chicago - Schaumburg -Convention Ctr ratings based on 12 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America - Chicago - Schaumburg -Convention Ctr

Everyone (10) Couples (1) Family (1)
3 out of 5
The front desk staff member on check-in was a not polite. Sort of not well trained on customer service. Did not even get the information for WiFi nor the room number.

Posted by on May 30, 2021

Was this review helpful to you?
Comment from Hotel Management

May 31, 2021 by Hotel Management

Thank you for evaluating your stay with us. We are glad you had a pleasant stay overall. However, we apologize for the unprofessional behavior of our staff. We will share your comments with our team and make sure we are more consistent in our service delivery. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management

4 out of 5

Posted by on Feb 24, 2020

Was this review helpful to you?
3 out of 5

Posted by on Jan 2, 2020

Was this review helpful to you?
3 out of 5
I didn’t like that my room wasn’t stocked with the things I needed. And coulda been cleaner.

Posted by on Apr 28, 2019

Was this review helpful to you?
Comment from Hotel Management

Apr 29, 2019 by Hotel Management

Thank you for your review. We apologize for your disappointment with the in-room amenities and that you were unhappy with our cleanliness. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Hairdryers are available and complimentary at the front desk at any time. We have also shared your feedback with our housekeeping team to be more diligent with their efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management

4 out of 5
I only stayed for 1 night. I didn't realize that the place has a more neighborly atmosphere. My only complaint was that the room smelled funny on check in. Like someone was cooking eggs. After opening the window for a few hours it was better. Nancy at the front desk was wonderful and helpful. She lent me a phone charger as I forgot mine.

Posted by on Apr 15, 2019

Was this review helpful to you?
Comment from Hotel Management

Apr 16, 2019 by Hotel Management

Thank you for reviewing your stay at Extended Stay America. We're glad to know you were pleased with the service provided by Nancy. We will share your compliments with her. However, we're sorry for the odor you experienced in your room. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management

2 out of 5
Towels were old and stained. Looked like rags but were folded by the sink for me to wipe my hands and face on. No hair dryer in room. The free breakfast advertised was muffins or granola bars to grab & go. Will not visit again.

Posted by on Jan 27, 2019

Was this review helpful to you?
Comment from Hotel Management

Jan 28, 2019 by Hotel Management

Thank you for being our guest. We apologize for the cleanliness issues you encountered in your room and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your feedback with the concerned team in order to be more diligent with our efforts moving forward. Also, know the items such as hairdryers are available and complimentary at the front desk at any time. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management

5 out of 5
Great stay clean and comfortable. And BTW the pizza at the sports bar across the street was Amazing!!!

Posted by on Mar 28, 2018

Was this review helpful to you?
Comment from Hotel Management

Mar 29, 2018 by Hotel Management

Thanks so much for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay. Sincerely, Hotel Management

3 out of 5

Nice hotel

Besides all the fruit flies ,Overall everything was ok

Posted by on Aug 16, 2016

Was this review helpful to you?
3 out of 5
Pros: Nice location.
Toilet paper holder broke. Needed caulking around tub.

Posted by on Aug 14, 2016

Was this review helpful to you?
2 out of 5

Disappointing

Cons: Everything.
The only difference between this Extended Stay Hotel and a Motel 6 was the breakfast room. Speaking of the breakfast room, it was approximately the size of my hotel room bathroom with no brewed coffee in either the regular or decaf canister. Very, Very disappointed as this was my first stay at an Extended Stay. In room cabinet doors were coming off their hinges, laminated counter edging was falling off, refrigerator door was sticking. In-room heater could not be regulated. The only bright spot was the staff. Very friendly.

Posted by on Jan 25, 2016

Was this review helpful to you?

About the Extended Stay America - Chicago - Schaumburg -Convention Ctr

Location 51 E State Pkwy, Schaumburg, IL 60173

Property Features

Extended Stay America - Chicago - Schaumburg -Convention Ctr offers its guests coffee/tea in a common area, laundry facilities, and a front desk safe. Public spaces have free WiFi. Self parking is free. This Schaumburg hotel is smoke free.

  • 136 guestrooms or units
  • 3 levels
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Chicago O'Hare International Airport (ORD) (25.1 km / 15.6 mi)
  • Train station: Palatine Station (8.9 km / 5.6 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America - Chicago - Schaumburg -Convention Ctr offers 136 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • In-room kitchen
  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Water skiing nearby
  • Golfing nearby
  • Snowmobiling nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Cross-country skiing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Chicago Schaumburg Convention Ctr Hotel
  • Extended Stay America Convention Hotel Schaumburg Chicago Ctr

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
url importing http://www.travelocity.com/Chicago-Hotels-Extended-Stay-America---Chicago---Schaumburg--Convention-Ctr.h82512-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Chicago-Hotels-Extended-Stay-America---Chicago---Schaumburg--Convention-Ctr.h82512-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Chicago-Hotels-Extended-Stay-America---Chicago---Schaumburg--Convention-Ctr.h82512-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.