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"The Hotel San Carlos is like a museum. It has an old timey feel to the place. Yet it is well maintained. I thought the Hotel oozed character. There was no refrigerator, and the air conditioner was on the whole time, that I had no control over. Sometimes it actually was too cold. The internet was sketchy. There was a sign on the elevator Informing guest that there were issues with the internet, particularly on the upper floors. So, you might want to try to get a room on the lower floors. I was on the top floor which was the seventh floor. But I loved the place. For the price it was a great deal. Also, the Hotel San Carlos has suites like the Cary Grant and the Mae West and Marilyn Monroe which are not available from Expedia and Hotels .com etc. etc. Those suites have to be booked directly thru the Hotel San Carlos. I had the opportunity to see The Marilyn Monroe Suite. It was really nice. Many actors stayed at the San Carlos back in that era."

"It took 20 minutes for a front desk person to check me in"

"The property is not kept clean the room was smelling among other things"

"This is the worse hotel stay ever. First off there is a computer in the lobby with a person on the other end to help you check in. How in personable. This place was filthy outside (trash everywhere in stairways, etc.) and the room wasn't much better. We didn't have a blanket, towels, or even a trash can. We had to ask for them. This is advised as a NON smoking room. The stink of smoke was so bad, that we had to go buy Febreze and spray it everywhere, more than once. When we get home, everything we had on the trip stunk of smoke. There were holes in the walls, a chip and a crack in the window. Trash in the cabinets, and food in the frig from other people. There was dust and grease on the wall and ceiling in the kitchen area. The floors hadn't been cleaned in a long while. The bed even had a broken leg. No sweeping or mopping. the cleanest place was in the shower. "

"The amenities were really the best part of our stay. The rooftop pool is great and so was the golf simulator. The proximity to all downtown activities is really what sold us. Walking distance to Chase Field and many restaurants/bars."

"The hotel itself was clean, comfortable, and overall very nice. I would have rated it much higher if not for the parking situation, which completely ruined my stay. The hotel directed me to use a paid on-site parking system. I paid $33 for what was labeled as “24-hour parking” around 4 PM (assuming that meant a full 24 hours). The next morning around 11 AM, I came out to find my rental car booted with a $120 removal fee!! I later discovered that the “24-hour parking” that I paid for actually expired at 11:59 PM the same night, which was NOT at all communicated when purchasing the parking. This meant I paid $33 for only a few hours of parking. On top of that, when I paid for 24 hour parking again for the next night, it booked me for a parking reservation for the night BEFORE. Clearly there was an error in the system since it processed a payment for the wrong date. Completely ridiculous and frustrating. While the front desk staff was polite, I was ultimately directed back to the parking company and left to deal with the situation myself. The boot fee was refunded as a “one-time courtesy,” but the parking charges were not, despite the misleading setup. I've looked at other reviews and I've come to find out that this isn't just a one time thing. A lot of other visitors have had very similar story. This scammy booting company ordeal needs to be looked into at the very least. I recommend being extremely cautious with the parking here."