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4.2 out of 5

"Great staff. Close to everything. " More

By a verified traveler on Wed 26 May 2021

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Hotel Description

4-star hotel near TD Garden

Downtown Boston stay

A stay at this West End hotel places you steps from TD Garden and a 5-minute walk from The Freedom Trail. Boston Harbor and Faneuil Hall Marketplace are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. A coffee shop, a snack bar/deli, and dry cleaning are also on offer.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 72 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with satellite channels. Other amenities include room service, rainfall showerheads, and coffee/tea makers. Housekeeping is available on request.

Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$153* Per night/room Nov 21 - Nov 22

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible (Communication, Transfer Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Double Beds, Accessible (Communication, Roll-In Shower)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Indigo Boston Garden, an IHG Hotel ratings based on 9 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Indigo Boston Garden, an IHG Hotel

Everyone (6) Couples (2)
5 out of 5
Great staff. Close to everything.

Posted by on May 26, 2021

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Comment from Hotel Management

May 26, 2021 by Patrick Strong - General Manager

Dear Guest, Thank you for choosing us during your stay in Boston! Our staff strives for excellent service, and our location is an added bonus as you could quickly access anything in Boston. Thank you for your feedback, and we hope seeing you again. Warmest regards, Patrick Strong General Manager

5 out of 5

Posted by on Feb 2, 2021

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Comment from Hotel Management

Feb 13, 2021 by Harold, Front Office Supervisor

Dear Jessica, Thank you for choosing the Hotel Indigo Boston Garden for your stay in Boston. It looks like you had a great stay with us and we are happy about it. Thank you for taking the time to review your stay with us. We do hope to have the opportunity to serve you again soon at the Hotel Indigo Boston Garden. Best regards, Harold Swine Front Office Supervisor

5 out of 5
The location was extremely close and convenient for events at TD Garden.

Posted by on Jan 15, 2020

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Comment from Hotel Management

Jan 15, 2020 by Harold, Front Office Supervisor

Dear guest, Thank you for choosing the Hotel Indigo Boston Garden for your stay in Boston. It looks like you had a great stay with us and we are happy about it. Thank you for taking the time to review your stay. We do hope to have the opportunity to serve you again soon at the Hotel Indigo Boston Garden. Best regards,

2 out of 5
The heater was not working, the technician came up to fix it and then it failed again. The T V remote was defective. the ads said it had room service. There was no room service menu in the room so I asked for one to be delivered. It never showed up. Finally, the signage for valet parking was very inadequate.

Posted by on Jan 9, 2020

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Comment from Hotel Management

Jan 10, 2020 by Harold, Front Office Supervisor

Dear guest, Thank you for choosing the Hotel Indigo Boston Garden for your stay in Boston. I am so sorry to hear that your stay didn't meet your expectations. I appreciate you took the time to review your stay, which will give us the tool to train our staff how to provide better service in the future. We do hope to have the opportunity to serve you again soon at the Hotel Indigo Boston Garden. Best regards,

4 out of 5

Posted by on Dec 30, 2019

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Comment from Hotel Management

Jan 6, 2020 by Brittany

Thank you so much for the feedback! We hope to see you again soon. Best wishes, Brittany Glover Assistant General Manager

4 out of 5
It is very noisy from all the people walking outside and the windows let the cold in the room.

Posted by on Dec 7, 2019

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Comment from Hotel Management

Dec 11, 2019 by Harold, Front Office Supervisor

Dear guest, Thank you for choosing the Hotel Indigo Boston Garden for your stay in Boston. It looks like you had a great stay with us and we are happy about it. Thank you for taking the time to review your stay with us. We do hope to have the opportunity to serve you again soon at the Hotel Indigo Boston Garden. Best regards,

4 out of 5
Good location, nice staff, cool modern decor and room layout. A bit sloppy on the cleaning and general upkeep but would stay again.

Posted by , from Maine on Aug 24, 2019

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Comment from Hotel Management

Aug 26, 2019 by Harold, Front Office Supervisor

Dear Adrien, Thank you for choosing the Hotel Indigo Boston Garden. We are happy that you had a good stay with us, even if the cleaning in the room wasn't perfect. We do hope to have the possibility to serve you again soon at the Hotel Indigo Boston Garden.

5 out of 5
Room was very nice! Everyone there super friendly and eager to make our stay great! Fantastic complimentary breakfast.

Posted by on Apr 8, 2019

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4 out of 5
Nicely furnished - modern, clean. No slippers or robe in room

Posted by on May 2, 2019

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About the Hotel Indigo Boston Garden, an IHG Hotel

Location 280 Friend Street, Boston, MA 02114

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business center and a meeting room are available. Public spaces have free WiFi. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Indigo Boston Garden, an IHG Hotel. This 4-star Boston hotel is smoke free.

  • 72 guestrooms or units
  • 5 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Transport

  • Train station: North Station (0.5 km / 0.3 mi)
  • Metro station: Haymarket Station (0.5 km / 0.3 mi)

Room Amenities

Hotel Indigo Boston Garden, an IHG Hotel offers 72 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers. This Boston hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Blake's Boston - This restaurant serves breakfast, brunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 7:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Weight limit: 25 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Tax ID - C0014970350

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is C0014970350. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - C0014970350
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Offsite parking fee: USD 53.00 per night (0.2 mi away)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Boston Express
  • Holiday Inn Express Boston Garden
  • Holiday Inn Express Hotel Boston Garden
  • Holiday Inn Hotel Garden
  • Holiday Inn Express Hotel And Suites Boston Garden
  • Holiday Inn Express Boston
  • Holiday Inn Express Hotel Garden
  • Indigo Boston Garden
  • Hotel Indigo Boston Garden
  • Indigo Boston Garden, An Ihg
  • Hotel Indigo Boston Garden, an IHG Hotel Hotel
  • Hotel Indigo Boston Garden, an IHG Hotel Boston
  • Hotel Indigo Boston Garden, an IHG Hotel Hotel Boston

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.